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Added 22 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 22 mins ago
K
FRACTIONAL SALES CONSULTANT
Kablamo
Toronto, ON
- Part-time
Kablamo is engaging a Fractional Sales Leader to help grow its Canadian business through targeted business development. This sits within a broader category of fractional sales roles -…
Added 22 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 22 mins ago
UI
Project manager – M&A
UAP Inc.
Montreal, QC
- Full-time
The Mergers & Acquisitions (M&A) Project Manager (Finance) is an operational expert specializing in finance and transactions. They plan, coordinate, execute, and support projects arising…
Added 23 mins ago
AS
Cloud Delivery / Resource Coordinator
Apex Systems
Toronto, ON
- $55 to $60 USD / hour
- Contract
Communicate effectively with senior technical and business stakeholders.
Added 23 mins ago
A
Senior Internal Auditor
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Mississauga, ON
- $110,000 to $112,000 CAD / year
- Full-time
Are you passionate about helping organizations strengthen governance, manage risk, and drive meaningful business improvements? We are recruiting a Senior Internal Auditor, Assurance &…
Added 23 mins ago
AA
Customer Experience Manager
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
…ability to collaborate effectively across teams to achieve business…
Added 23 mins ago
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Assistant Manager
Moxies
Langley (District), BC · Langley, BC
- Full-time
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. You will have the opportunity…
Added 24 mins ago
T
Manager, Customer Experience - Fixed Term Contract
TD
Regina, SK
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 24 mins ago
T
Credit Analyst II - TDAF
TD
Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 24 mins ago
Manager - Capital Markets Quant
EY
Toronto, ON
As a Manager, you will lead quantitative financial risk management engagements for banks, pension funds, insurers, credit unions and asset managers. You will guide multidisciplinary teams…
Added 24 mins ago
Senior Analyst, Education and Outreach
Government of Alberta
AB
Reporting to the Strategic Policy Manager, the Senior Analyst, Education and Outreach develops and delivers education, outreach, and training initiatives for the Protection for Persons in…
Added 24 mins ago
FC
Corporate Tax Manager (Contract until January 2028)
Fidelity Canada
Toronto, ON
- Full-time
…critical role in managing significant tax risk and partnering with senior leadership, business divisions, and external advisors to support the organization’s…
Added 24 mins ago
US
Account Executive
UPS Supply Chain Solutions
Toronto, ON · CA - TORONTO HUB (ONTOR)
- Full-time
With clear growth opportunities - from Account Executive into the Senior Account Executive or Enterprise Account Manager - your development never stops.
Added 51 mins ago
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Technical Program Manager
IMCS Group
Toronto, ON
- Contract
Within Technology Risk, the Strategic Execution and Portfolio Management & Chief Operating Office leads the development and execution of strategic initiatives in support of the information…
Added 51 mins ago
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Senior Income Tax Analyst
Co-operators
Burlington, ON
- Full-time
…prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with…
Added 1 hour ago
UO
Senior Manager, Innovation Partnerships - Clean Energy, Critical Minerals and Mining
University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The Senior Manager, Innovation Partnerships - Clean Energy, Critical Minerals and Mining is a senior business development and partnership architecture role within Innovation UBC. The role…
Added 1 hour ago
UO
Senior Manager, Innovation Partnerships - Defense, Cybersecurity and Dual Use Technologies
University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The Senior Manager, Innovation Partnerships - Defense, Cybersecurity and Dual Use Technologies is a senior business development and partnership architecture role within Innovation UBC. The…
Added 1 hour ago
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Account Manager III, National Real Estate Group (ATHN 399)
TD
AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Market Risk Manager, Trading Market Risk Stress Testing & Scenario Design (5111)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Finance Manager
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, GTS Finance, the Manager, Consolidation is responsible for leading the consolidation of GTS financial results, forecasts, and plans across PD&C's multiple…
Added 1 hour ago
MM
Client Relationship Management - Manager
Marsh McLennan
Mississauga, ON
- Full-time
We are seeking a talented individual to join our Retiree Benefits team at Victor in the position of Senior Relationship Manager. This hybrid role will be based in Mississauga Ontario with a…
Added 1 hour ago
NP
FP&A Manager
Northland Power Inc.
Toronto, ON
- Full-time
As FP&A Manager, you will be responsible for supporting the FP&A function and providing financial insights and guidance to senior management and key stakeholders. Reporting to the Head of…
Added 1 hour ago
C
Senior Commercial Cash Management Manager - Bilingual
CIBC
Montreal, QC
- Full-time
As a Senior Manager, Cash Management, you’ll partner with the Commercial Banking Relationship Managers to champion CIBC’s vision of being “The Leader in Client Relationships.” As a Manager,…
Added 1 hour ago
CE
HR Business Partner Specialist
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Senior Manager, HRBP Enabling, the HRBP Specialist provides strategic HR partnership and expertise to the Chief Financial Officer and Finance leadership team. Working…

Maple

Client Success Associate (Bilingual, French/English)

Toronto, ON, Canada

Pay range: $68,000-$79,000 plus variable pay · Full-time

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Job details

Pay: Pay range: $68,000-$79,000 plus variable pay
Job type: Full-time
Experience: 3+ years of experience in a client-facing, client success, account management, or operations role - ideally in a B2B, SaaS, or service-based environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

As we continue to grow our Channel Partnerships business - one of Maple's largest commercial distribution channels, working with insurance providers, benefits brokers, and other organizations that bring virtual care to their members - we're looking for a Bilingual Client Success Associate (French/English) to own the day-to-day success of a portfolio of channel partners.

In this role, you'll be the primary contact for your partners - moving programs from signed to live, running bilingual partner meetings, coordinating renewals, and keeping the behind-the-scenes mechanics running smoothly. You'll partner across Operations, Support, and Product to solve issues before they escalate, and you'll help build the playbooks that make our Channel Partnerships team stronger as it scales - with your Team Lead close by whenever you need a sounding board.

Your responsibilities

As a Bilingual Client Success Associate, you will:

Act as the primary day-to-day contact for a portfolio of channel partners, keeping communication timely, professional, and responsive
Support program launches end to end, coordinating the technical and administrative steps so partners' members can access care without friction
Lead business reviews and everyday communications in both French and English for our national and Quebec-based partners
Coordinate renewals across your portfolio - tracking timelines, preparing renewal materials, and working with your Team Lead on pricing, contracts, and eligibility details
Manage the behind-the-scenes mechanics of our partnerships, from eligibility and billing cycles to keeping
Salesforce accurate and up to date
Partner across Operations, Support, and Product to resolve partner issues before they escalate
Use data to track partner performance - flagging risks early and making sure reporting is accurate and delivered on time
Spot gaps in existing workflows and help improve the playbooks that keep the Channel Partnerships team running as it grows

What success looks like

In your first 90 days, you'll build a strong understanding of Maple's channel programs, tools, and workflows. You'll take ownership of your assigned portfolio, support active program launches, and start managing partner communication on your own - leaning on your Team Lead for the trickier calls, and building credibility by staying organized, responsive, and detail-oriented.

Over the next 12 to 18 months, you'll confidently manage your portfolio end to end. You'll coordinate renewals across your accounts - building clear renewal narratives, tracking timelines, and navigating the variables that shape contract outcomes - contribute to partner expansions, and proactively surface insights that improve program delivery. You'll recognize patterns across your accounts, help strengthen recurring workflows, and play an active role in supporting the growth and stability of Maple's channel partners.

What you bring

3+ years of experience in a client-facing, client success, account management, or operations role - ideally in a B2B, SaaS, or service-based environment
Full bilingual fluency in French and English, with the confidence to lead meetings, manage written communication, and build relationships in both languages
Strong ownership - you follow through, stay organized, and manage multiple priorities without letting things slip
Clear, professional communication that builds trust with partners and internal stakeholders
Comfort balancing relationships and operations - from partner conversations to the detailed workflows behind billing, eligibility, and reporting
A proactive approach to problem-solving - you know when to take action and when to loop in your Team Lead
Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments
Comfort working with data and systems, including CRMs (Salesforce is a plus) and reporting tools, and the motivation to pick up new tools quickly
A collaborative mindset - you work well cross-functionally to solve problems and improve outcomes
Motivation from purpose, and genuine care for the partners who are working to improve access to healthcare for their members

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: New role, full-time
Hiring manager: Senior Manager, Client Success | Channel Partnerships
Location: Remote within Canada OR Hybrid, 500 King Street West, 2nd Floor, Toronto, ON, M5V 1L9
Start date: November 2026
Vacation: 3 weeks
Travel: Occasional travel within Canada to meet partners on-site. Trips are infrequent, and Maple covers all associated travel costs.
Pay range: $68,000-$79,000 plus variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The associate will act as the primary day-to-day contact for a portfolio of channel partners, managing program launches, renewals, and ongoing communications. They will also collaborate with internal teams like Operations, Support, and Product to resolve issues and improve workflow playbooks.

Requirements

Candidates must have 3+ years of experience in a client-facing or account management role, ideally within a B2B or SaaS environment. Full bilingual fluency in French and English is required to lead meetings and manage relationships effectively.

Skills

Client success
Account management
Bilingual
French
English
Salesforce
Relationship management
Project management
Data analysis
Communication
Problem-solving
B2B
SaaS
Operations
Reporting

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
French
English
SaaS
B2B
Salesforce
Healthcare
Virtual Care
Channel Partnerships
Operations
Reporting
Billing
Eligibility
CRM
Project Coordination
Stakeholder Management
Workflow Improvement
Data Analysis

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