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Added 4 mins ago
M
Senior Manager, Advanced Media & Partnerships
Marketbridge
Remote, Canada
- Full-time
- Remote
Marketbridge is seeking a Senior Manager, Advanced Media Partnerships to help develop and activate integrated, performance-driven media strategies for complex B2B clients.
Added 15 mins ago
PC
Indirect Tax – Payroll, Senior Associate (Bilingual ENG/FR)
PwC Canada
Toronto, ON
- Full-time
As an Indirect Tax - Payroll Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities…
Added 15 mins ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
We are seeking a highly experienced Senior Cloud Platform Developer to join our team. The ideal candidate will have extensive experience with Kubernetes and managed cloud-based Kubernetes…
Added 15 mins ago
PC
Private Tax, Senior Associate
PwC Canada
Windsor, ON
- Full-time
As a Senior Associate, you will be part of a team of problem-solving professionals, helping to find solutions to complex business issues from strategy to implementation. The PwC…
Added 15 mins ago
PC
Senior Associate, Salesforce Technical Consultant
PwC Canada
Calgary, AB
- Full-time
…opportunities for exceptional people to join the team at the Senior Associate level. We are looking to appoint our future leaders… people who want to demonstrate their technical capability……
Added 16 mins ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
We are seeking a highly experienced Senior Cloud Platform Developer to join our team. The ideal candidate will have extensive experience with Kubernetes and managed cloud-based Kubernetes…
Added 16 mins ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Added 16 mins ago
PC
Financial Services Internal Audit Senior Manager
PwC Canada
Toronto, ON
- Full-time
As a Financial Services Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career.
Added 16 mins ago
WI
Senior Director, Brand & Marketing
Westland Insurance Group Ltd.
Burlington, ON
- Full-time
Are you ready for your next opportunity? We’re searching for a strategic and growth-minded Senior Director, Brand & Marketing to help shape the future of Westland’s brand and drive our next…
Added 16 mins ago
PC
Cybersecurity Strategy and Transformation Senior Manager
PwC Canada
Toronto, ON
- Full-time
As a Cybersecurity Strategy and Transformation Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include,…
Added 16 mins ago
PC
Indirect Tax – Payroll, Senior Associate (Bilingual ENG/FR)
PwC Canada
Victoria, BC
- Full-time
As an Indirect Tax - Payroll Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities…
Added 16 mins ago
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Administrative Assistant 1 [AQ-23292]
Aquent
Vancouver, BC
- $27 to $29 CAD / hour
- Contract
…directly influencing the productivity and effectiveness of senior…
Added 16 mins ago
PC
Private Tax, Senior Associate
PwC Canada
London, ON
- Full-time
As a Senior Associate, you will be part of a team of problem-solving professionals, helping to find solutions to complex business issues from strategy to implementation. The PwC…
Added 16 mins ago
PC
Cybersecurity Strategy and Transformation Senior Manager
PwC Canada
Calgary, AB
- Full-time
As a Cybersecurity Strategy and Transformation Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include,…
Added 16 mins ago
PC
Financial Services Internal Audit Senior Manager
PwC Canada
Calgary, AB
- Full-time
As a Financial Services Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career.
Added 17 mins ago
E
Valve Assembler
Emerson
Brantford, ON
- Full-time
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including…
Added 17 mins ago
E
Principal Technical Consultant, Geochemistry (Casual)
ERM
Vancouver, BC
- $56.63 to $70.82 CAD / hour
- Part-time
In this role, you will provide senior technical leadership on major, multimillion-dollar projects while helping expand ERM's integrated water management services. You will have the…
Added 17 mins ago
Specialist, Procurement
CONA Services
Brampton, ON
…strategic thinking. This position reports directly into the Senior Manager, Manufacturing…
Added 17 mins ago
Specialist, Procurement
CONA Services
Brampton, ON
…strategic thinking. This position reports directly into the Senior Manager, Manufacturing…
Added 33 mins ago
PC
Financial Reporting & Tax Compliance, Senior Associate
Pwc Canada
Windsor, ON · Waterloo, ON · London, ON
- Full-time
As a Financial Reporting & Tax Compliance Senior Associate, you’ll work in our Tax Line of service as part of a team of problem solvers, helping to solve complex business issues from…
Added 33 mins ago
PC
Financial Reporting & Tax Compliance, Manager
Pwc Canada
Windsor, ON · Waterloo, ON · London, ON
- Full-time
● Ability to effectively develop, coach and mentor Managers, Senior Associates and Associates
Added 33 mins ago
BC
Program Assurance Technical Coordinator
Bantrel Co.
Toronto, ON
- $113,000 to $163,000 CAD / year
- Full-time
Build and maintain relationships, both internal and external at senior management and director levels.
Added 42 mins ago
PC
Senior Associate, Salesforce Technical Consultant
PwC Canada
Ottawa, ON
- Full-time
…opportunities for exceptional people to join the team at the Senior Associate level. We are looking to appoint our future leaders… people who want to demonstrate their technical capability……
Added 42 mins ago
PC
Cybersecurity Generalist Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a Cybersecurity Generalist Senior Associate at PwC, you’ll help our team deliver current client projects. Work alongside experienced colleagues and technical specialists to assess…
Added 42 mins ago
O
Sr Principal Consultant-Advanced Customer Support / Managed Services, Oracle | NetSuite – Products
Oracle
Canada
- Full-time
If you’re a senior-level NetSuite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry, and you want to grow in a fast-paced,…

Maple

Client Success Associate (Bilingual, French/English)

Toronto, ON, Canada

Pay range: $68,000-$79,000 plus variable pay · Full-time

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Job details

Pay: Pay range: $68,000-$79,000 plus variable pay
Job type: Full-time
Experience: 3+ years of experience in a client-facing, client success, account management, or operations role - ideally in a B2B, SaaS, or service-based environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

As we continue to grow our Channel Partnerships business - one of Maple's largest commercial distribution channels, working with insurance providers, benefits brokers, and other organizations that bring virtual care to their members - we're looking for a Bilingual Client Success Associate (French/English) to own the day-to-day success of a portfolio of channel partners.

In this role, you'll be the primary contact for your partners - moving programs from signed to live, running bilingual partner meetings, coordinating renewals, and keeping the behind-the-scenes mechanics running smoothly. You'll partner across Operations, Support, and Product to solve issues before they escalate, and you'll help build the playbooks that make our Channel Partnerships team stronger as it scales - with your Team Lead close by whenever you need a sounding board.

Your responsibilities

As a Bilingual Client Success Associate, you will:

Act as the primary day-to-day contact for a portfolio of channel partners, keeping communication timely, professional, and responsive
Support program launches end to end, coordinating the technical and administrative steps so partners' members can access care without friction
Lead business reviews and everyday communications in both French and English for our national and Quebec-based partners
Coordinate renewals across your portfolio - tracking timelines, preparing renewal materials, and working with your Team Lead on pricing, contracts, and eligibility details
Manage the behind-the-scenes mechanics of our partnerships, from eligibility and billing cycles to keeping
Salesforce accurate and up to date
Partner across Operations, Support, and Product to resolve partner issues before they escalate
Use data to track partner performance - flagging risks early and making sure reporting is accurate and delivered on time
Spot gaps in existing workflows and help improve the playbooks that keep the Channel Partnerships team running as it grows

What success looks like

In your first 90 days, you'll build a strong understanding of Maple's channel programs, tools, and workflows. You'll take ownership of your assigned portfolio, support active program launches, and start managing partner communication on your own - leaning on your Team Lead for the trickier calls, and building credibility by staying organized, responsive, and detail-oriented.

Over the next 12 to 18 months, you'll confidently manage your portfolio end to end. You'll coordinate renewals across your accounts - building clear renewal narratives, tracking timelines, and navigating the variables that shape contract outcomes - contribute to partner expansions, and proactively surface insights that improve program delivery. You'll recognize patterns across your accounts, help strengthen recurring workflows, and play an active role in supporting the growth and stability of Maple's channel partners.

What you bring

3+ years of experience in a client-facing, client success, account management, or operations role - ideally in a B2B, SaaS, or service-based environment
Full bilingual fluency in French and English, with the confidence to lead meetings, manage written communication, and build relationships in both languages
Strong ownership - you follow through, stay organized, and manage multiple priorities without letting things slip
Clear, professional communication that builds trust with partners and internal stakeholders
Comfort balancing relationships and operations - from partner conversations to the detailed workflows behind billing, eligibility, and reporting
A proactive approach to problem-solving - you know when to take action and when to loop in your Team Lead
Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments
Comfort working with data and systems, including CRMs (Salesforce is a plus) and reporting tools, and the motivation to pick up new tools quickly
A collaborative mindset - you work well cross-functionally to solve problems and improve outcomes
Motivation from purpose, and genuine care for the partners who are working to improve access to healthcare for their members

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: New role, full-time
Hiring manager: Senior Manager, Client Success | Channel Partnerships
Location: Remote within Canada OR Hybrid, 500 King Street West, 2nd Floor, Toronto, ON, M5V 1L9
Start date: November 2026
Vacation: 3 weeks
Travel: Occasional travel within Canada to meet partners on-site. Trips are infrequent, and Maple covers all associated travel costs.
Pay range: $68,000-$79,000 plus variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

Apply About employer

More about this job

Responsibilities

The associate will act as the primary day-to-day contact for a portfolio of channel partners, managing program launches, renewals, and ongoing communications. They will also collaborate with internal teams like Operations, Support, and Product to resolve issues and improve workflow playbooks.

Requirements

Candidates must have 3+ years of experience in a client-facing or account management role, ideally within a B2B or SaaS environment. Full bilingual fluency in French and English is required to lead meetings and manage relationships effectively.

Skills

Client success
Account management
Bilingual
French
English
Salesforce
Relationship management
Project management
Data analysis
Communication
Problem-solving
B2B
SaaS
Operations
Reporting

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
French
English
SaaS
B2B
Salesforce
Healthcare
Virtual Care
Channel Partnerships
Operations
Reporting
Billing
Eligibility
CRM
Project Coordination
Stakeholder Management
Workflow Improvement
Data Analysis

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