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Added 11 days ago
BI
Java Full Stack Senior Developer
BURGEON IT SERVICES
Toronto, ON
- Contract
DevOps: GitHub, Jenkins, Kubernetes, MuleSoft, Kafka, Python, Dynatrace, Splunk
Added 11 days ago
BC
Legal Technologist
Blake, Cassels & Graydon LLP
Toronto, ON
- Full-time
Designing, building and maintaining APIs, integrations and internal tooling that connect legal technology platforms with core firm systems and improve workflow efficiency
Added 11 days ago
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Applied AI Engineer
Luxoft
Canada
- Full-time
…into 2028. Our stack: Ruby on Rails, Node.js/TypeScript and Python services, PostgreSQL, Snowflake and AWS. We're looking for an applied AI engineer to build AI with real, measurable…
Added 11 days ago
Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver…
Added 11 days ago
CI
Associate, Investment Engineering & Analytics (12-month contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Proficiency in Python, with experience using data science libraries such as pandas or NumPy considered a strong asset.
Added 11 days ago
D
Modeling & Risk Management - Senior Risk Analyst
Driven
ON · Ontario, Canada
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 11 days ago
T
QA Test Automation Co-op Student (Winter 2027)
TechInsights
Ottawa, ON
- $21 to $25 CAD / hour
- Internship
…informed business, design, and product decisions faster and with greater confidence. For more information, visit…
Added 11 days ago
BI
Senior ETL Developer – Snowflake Calgary, AB, Canada
BURGEON IT SERVICES
Calgary, AB
- Contract
We are looking for a Senior ETL Developer with strong Snowflake expertise to design, develop, and optimize scalable data pipelines and modern data warehouse solutions. The candidate must…
Added 11 days ago
BI
Senior ETL developer with Snowflake Exp
BURGEON IT SERVICES
Calgary, AB
- Contract
Position: Senior ETL developer with Snowflake Exp
Added 11 days ago
F
Senior Quality Assurance Engineer
FireFlink
Toronto, ON
- Full-time
…file-based workflows, and data validations, while working closely with developers, business analysts, product teams, and other QA engineers to ensure release…
Added 11 days ago
R
AI/ML Compliance Lead
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
You bring functional expertise in programming languages (e.g., Python, R) along with cloud computing platforms (AWS, Azure, GCP) and MLOps practices for model governance in production.
Added 11 days ago
T
Data Scientist III
TD
Toronto, ON
- Full-time
Advanced proficiency in SQL and Python/PySpark, with experience building production-ready analytical solutions in Databricks.
Added 11 days ago
B
Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking an experienced Lead Cloud Software Developer to design, build, and support secure, scalable, highly available, and resilient real-time payment systems. The ideal candidate…
Added 11 days ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac…
Added 11 days ago
H
Software Analyst Intern (Winter 2027, 8 months)
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 11 days ago
D
Senior Data Scientist - Fraud Detection
DataVisor
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
Strong programming skills in Python (must-have) and proficiency with SQL; experience with PySpark is a significant plus
Added 11 days ago
R
202610-127399 AI/ML Compliance Lead
Roche
Mississauga, ON
- Full-time
You bring functional expertise in programming languages (e.g., Python, R) along with cloud computing platforms (AWS, Azure, GCP) and MLOps practices for model governance in production.
Added 11 days ago
D
Senior Full-Stack Developer: AI, Data & Analytics - AIDA (Toronto/Calgary)
Deloitte
Toronto, ON
- Full-time
…automation to generative and agentic AI experiences that integrate with enterprise data and systems. We are looking for a developer who is excited to build practical technology solutions,…
Added 11 days ago
AI
Gen AI Engineer
Apptoza Inc.
Toronto, ON
- Contract
Collaborate with product, data science, and business teams to deliver AI solutions.
Added 11 days ago
AI
Forward Deployed Engineer
Apptoza Inc.
Toronto, ON
- Contract
Role : Forward Deployed Engineer (Python/PySpark Developer)
Added 11 days ago
M
IT Support Specialist
Maple
Toronto, ON
- Full-time
…leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000…
Added 11 days ago
S
Associate Applications Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
…learning is part of the job, and the opportunities to grow with the company are limited only by your desire to pursue…
Added 11 days ago
M
Platform Support Analyst III - File Transfer Services
Moneris
Toronto, ON
- Full-time
…and remediation of technical platform issues in collaboration with incident management, software development, and other technology…
Added 11 days ago
N
PhD Clinical Cognitive Research Scientist – Digital Neurofunctional Assessment
nugget.ai
Toronto, ON
- Part-time
Experience with statistical tools such as R, Python, SPSS, or SAS.
Added 11 days ago
S
Enterprise Architect – AI, Data & Cloud
Synechron
Mississauga, ON
- $180,000 to $200,000 CAD / year
- Full-time
…more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, we’ve grown our…

Maple

IT Support Specialist

Toronto, ON, Canada

Hybrid

Pay range: $60,000-$68,000 · Full-time

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Job details

Pay: Pay range: $60,000-$68,000
Job type: Full-time
Workplace: Hybrid
Experience: 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives - including your own.

\nThe role

We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable, high-touch support service across our hybrid workplace.

In this position, you'll resolve technical requests, configure and ship hardware, manage application access, maintain precise inventory records, and refine the processes that make IT support seamless. You'll partner closely with Business Technology, Information Security, and People & Culture to deliver smooth onboarding/offboarding experiences, coordinate technology for company events, and power the tools that keep our team connected.

Your responsibilities

As the IT Support Specialist, you will:

Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email
Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
Configure, troubleshoot, and maintain Mac and Windows devices
Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team
Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing
Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment
Author and update clear IT process documentation, technical runbooks, and employee self-help guides
Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
Proactively identify and implement improvements to recurring IT workflows and service processes

What success looks like

In your first 90 days, you'll learn Maple's core support channels, onboarding/offboarding workflows, hardware logistics, and office A/V systems. You'll resolve incoming tickets, update operational runbooks, support All-Hands presentations, and assist with IT office hours and security awareness campaigns. By the end of month three, you'll be independently resolving over 50% of monthly support requests.

Over your first 12–18 months, you'll take full ownership of the technical aspects of onboarding/offboarding, hardware lifecycle management, and office technology maintenance. You'll help automate routine workflows, execute quarterly access audits and monthly security reviews, and maintain meticulous asset records. Success also means delivering a consistently positive in-person and remote support experience while building trusted partnerships across the organization and becoming a reliable, approachable point of contact for employees in the office.

What you bring

2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
Proven experience executing structured onboarding and offboarding workflows with close attention to detail
Ability to work on-site from our downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
Familiarity with Mobile Device Management (MDM) platforms (e.g., Iru/Kandji, Jamf)
Familiarity with Identity and Access Management (IAM) tools (e.g., Okta, JumpCloud, Microsoft Entra ID / Azure AD)
Solid foundational knowledge of networking concepts, including Wi-Fi troubleshooting, VPNs, and familiarity with cloud-managed networks (e.g., UniFi, Cisco Meraki)
Strong interest in building documentation and streamlining IT operations
Familiarity with core security practices, including endpoint protection, phishing response, and access control audits

It’s a bonus if you have:

Experience with Google Workspace Admin Console (user lifecycle management, group policies, and security settings)
Hands-on experience supporting conference room A/V technology, such as Zoom Rooms or Neat systems
Experience operating in a fast-paced startup or scale-up environment
Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Information Technology
Location: Hybrid, 500 King St W, Toronto, ON
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000-$68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

Apply About employer

More about this job

Responsibilities

The IT Support Specialist will manage day-to-day technical operations, including hardware provisioning, software access, and resolving employee support requests. They will also maintain office A/V equipment, conduct security audits, and create technical documentation to streamline IT processes.

Requirements

Candidates must have at least 2 years of IT support experience in a corporate or SaaS environment with proficiency in Mac and Windows hardware. Strong communication skills and experience with ticketing systems, MDM, and IAM tools are required for this role.

Skills

IT support
Hardware configuration
Troubleshooting
Mac OS
Windows OS
Ticketing systems
Onboarding
Offboarding
Inventory management
MDM
IAM
Networking
A/V support
Technical documentation
Security audits
Customer service

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan
Mental health therapy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
SaaS
Mac
Windows
Jira Service Management
Zendesk
Freshservice
MDM
Jamf
Okta
JumpCloud
Microsoft Entra ID
Azure AD
Networking
VPN
UniFi
Cisco Meraki
Google Workspace
Zoom Rooms
Neat
Zapier
Bash
Python
Endpoint protection
Phishing response
Access control
Hardware lifecycle management
A/V technology
Technical runbooks
Onboarding

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