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Added 30 mins ago
JE
PLC Co-Op Student - Winter 2027
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
As a member of the Maintenance team, the PLC COOP reports to the PLC Specialist. The PLC COOP is responsible for designing control systems for new machines, troubleshooting and/or modifying…
Added 45 mins ago
CL
Technical Specialist - Inside Sales
Contrôles Laurentide / Laurentide Controls
Kirkland, QC
- Full-time
Come join the largest supplier of automation and reliability solutions in Eastern Canada. Discover what we can offer you and be the voice behind cultivating innovative ideas to help our…
Added 45 mins ago
Ocean Freight Pricing Specialist
DHL Global Forwarding (Canada) Inc.
Mississauga, ON
Join our team as a Pricing Specialist at DHL Group! In this pivotal role, you will be responsible for managing and maintaining bi-weekly and monthly ocean freight rate cards, preparing…
Added 1 hour ago
R&
IT - Security Specialist IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled IT - Security Specialist IV to join our client in support of an existing vacancy.
Added 1 hour ago
GW
Enterprise Applications Specialist
Gowling WLG
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 1 hour ago
M
Marketing Cloud Specialist
Medcan
Toronto, ON
- $85,122 to $117,042.75 CAD / year
- Full-time
As a member of Medcan's Lifecycle Marketing team, the Specialist, Salesforce Marketing Cloud, is responsible for the hands-on execution, administration, and optimization of our marketing…
Added 1 hour ago
MG
Business Technology Operations Specialist
MMI Group
Winnipeg, MB
- Full-time
The Business Technology Operations Specialist supports Microsoft 365 administration, user access management, technology operations, vendor coordination, process automation, cybersecurity…
Added 1 hour ago
ET
Manager Marketing & Communications
E2IP TECHNOLOGIES
Montreal, QC
- Full-time
Oversee lead nurturing programs in Pardot, ensuring proper segmentation, automation flows, and alignment with sales objectives
Added 1 hour ago
IC
Network Security Engineer
Infotek Consulting Inc.
Toronto, ON
- $85 to $96 CAD / hour
- Contract
We are looking for an experienced IT Security Specialist to support enterprise firewall security, policy implementation, and application deployments across on-premises and cloud…
Added 1 hour ago
ZS
IVR Automation tester - French
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect…
Added 1 hour ago
TI
Security Specialist
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
TekStaff's Client has a current vacancy for a Security/Network Specialist
Added 1 hour ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
…focus on workflow enablement, supplier adoption, procurement automation, and platform enhancements. Working closely with Procurement, Finance, Technology, and external vendors, the…
Added 1 hour ago
E
Spécialiste IA et automatisation de processus
EXFO
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
As an AI & Process Automation Specialist, you will bring artificial intelligence directly into EXFO’s business processes and everyday tools.
Added 1 hour ago
GR
Network Automation Specialist
Global Relay
Halifax, NS
- Full-time
The Network Automation Specialist is primarily responsible for building and integrating code required for deployments of automation, scripting, telemetry, and analytics solutions pertaining…
Added 1 hour ago
Technical Specialist
Insurance Corporation of British Columbia
North Vancouver, BC
We have an opportunity for a Technical Specialist to join our team, with primary responsibility for administering, supporting, and enhancing ICBC’s Splunk platform. The successful candidate…
Added 1 hour ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…operational efficiency with reliable, secure, and sustainable automation…
Added 1 hour ago
KG
Bilingual IVR Automation Test Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect…
Added 2 hours ago
Senior ServiceNow Specialist
Trans Mountain
Calgary, AB
…individual to join our dynamic team as a Senior ServiceNow Specialist. You will be responsible for the administration, configuration, enhancement, and ongoing support of the ServiceNow…
Added 2 hours ago
T
3DEXPERIENCE DevOps Specialist
Techso
Montreal, QC
- Full-time
Are you looking to leverage your skills in infrastructure, automation, and troubleshooting to help clients deploy, maintain, and optimize their 3DEXPERIENCE environments?
Added 2 hours ago
E
Specialist, Shared Services (Accounts Receiveable/Accounts Payable)
Endy
Toronto, ON
- Full-time
The Specialist, Shared Services (AP/AR) is responsible for supporting the day-to-day financial operations of the organization, with a primary focus on Accounts Payable (AP) and Accounts…
Added 2 hours ago
FR
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Ratings
Toronto, ON
- $180,000 to $220,000 CAD / year
- Full-time
…ideas into practical outcomes. You do not need to be an AI specialist, but you should be excited to explore how AI, automation, and modern engineering practices can improve developer…
Added 2 hours ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…operational efficiency with reliable, secure, and sustainable automation…
Added 2 hours ago
Legal Project Manager
Baker McKenzie
Toronto, ON
Liaise with the client and the Firm's client project team, as well as the Firm's specialist departments and offices worldwide, along with external stakeholders
Added 3 hours ago
A
RQ00748 – Intermediate Systems Administrator\Operations Support Specialist
Amyantek
Toronto, ON · Greater Toronto Area, Canada
- Contract
Job Title: RQ00748 – Intermediate Systems Administrator\Operations Support Specialist
Added 3 hours ago
B
VALUATION SPECIALIST
BDC
Montreal, QC
- Full-time
As a Valuation Specialist, you will lead fair value assessments of private-company equity investments within BDC Capital’s Growth Equity Partners (GEP) and Venture Capital portfolios. You…

Maple

IT Support Specialist

Toronto, ON, Canada

Hybrid

Pay range: $60,000-$68,000 · Full-time

Apply About employer

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Job details

Pay: Pay range: $60,000-$68,000
Job type: Full-time
Workplace: Hybrid
Experience: 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives - including your own.

\nThe role

We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable, high-touch support service across our hybrid workplace.

In this position, you'll resolve technical requests, configure and ship hardware, manage application access, maintain precise inventory records, and refine the processes that make IT support seamless. You'll partner closely with Business Technology, Information Security, and People & Culture to deliver smooth onboarding/offboarding experiences, coordinate technology for company events, and power the tools that keep our team connected.

Your responsibilities

As the IT Support Specialist, you will:

Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email
Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
Configure, troubleshoot, and maintain Mac and Windows devices
Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team
Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing
Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment
Author and update clear IT process documentation, technical runbooks, and employee self-help guides
Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
Proactively identify and implement improvements to recurring IT workflows and service processes

What success looks like

In your first 90 days, you'll learn Maple's core support channels, onboarding/offboarding workflows, hardware logistics, and office A/V systems. You'll resolve incoming tickets, update operational runbooks, support All-Hands presentations, and assist with IT office hours and security awareness campaigns. By the end of month three, you'll be independently resolving over 50% of monthly support requests.

Over your first 12–18 months, you'll take full ownership of the technical aspects of onboarding/offboarding, hardware lifecycle management, and office technology maintenance. You'll help automate routine workflows, execute quarterly access audits and monthly security reviews, and maintain meticulous asset records. Success also means delivering a consistently positive in-person and remote support experience while building trusted partnerships across the organization and becoming a reliable, approachable point of contact for employees in the office.

What you bring

2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
Proven experience executing structured onboarding and offboarding workflows with close attention to detail
Ability to work on-site from our downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
Familiarity with Mobile Device Management (MDM) platforms (e.g., Iru/Kandji, Jamf)
Familiarity with Identity and Access Management (IAM) tools (e.g., Okta, JumpCloud, Microsoft Entra ID / Azure AD)
Solid foundational knowledge of networking concepts, including Wi-Fi troubleshooting, VPNs, and familiarity with cloud-managed networks (e.g., UniFi, Cisco Meraki)
Strong interest in building documentation and streamlining IT operations
Familiarity with core security practices, including endpoint protection, phishing response, and access control audits

It’s a bonus if you have:

Experience with Google Workspace Admin Console (user lifecycle management, group policies, and security settings)
Hands-on experience supporting conference room A/V technology, such as Zoom Rooms or Neat systems
Experience operating in a fast-paced startup or scale-up environment
Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Information Technology
Location: Hybrid, 500 King St W, Toronto, ON
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000-$68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The IT Support Specialist will manage day-to-day technical operations, including hardware provisioning, software access, and resolving employee support requests. They will also maintain office A/V equipment, conduct security audits, and create technical documentation to streamline IT processes.

Requirements

Candidates must have at least 2 years of IT support experience in a corporate or SaaS environment with proficiency in Mac and Windows hardware. Strong communication skills and experience with ticketing systems, MDM, and IAM tools are required for this role.

Skills

IT support
Hardware configuration
Troubleshooting
Mac OS
Windows OS
Ticketing systems
Onboarding
Offboarding
Inventory management
MDM
IAM
Networking
A/V support
Technical documentation
Security audits
Customer service

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan
Mental health therapy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
SaaS
Mac
Windows
Jira Service Management
Zendesk
Freshservice
MDM
Jamf
Okta
JumpCloud
Microsoft Entra ID
Azure AD
Networking
VPN
UniFi
Cisco Meraki
Google Workspace
Zoom Rooms
Neat
Zapier
Bash
Python
Endpoint protection
Phishing response
Access control
Hardware lifecycle management
A/V technology
Technical runbooks
Onboarding

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