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Added 5 mins ago
K
Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 5 mins ago
CO
Engineering Design Technologist
City of Belleville
Belleville, ON
- $32.19 to $37 CAD / hour
- Full-time
Reporting to the Senior Project Manager - Design, the Engineering Design Technologist position is responsible for AutoCAD Civil 3D drawing preparation and working with surveying and design…
Added 5 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
AAPS Salaried - Information Systems and Technology, Level D
Added 5 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
AAPS Salaried - Information Systems and Technology, Level D
Added 5 mins ago
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Vendor Manager II
TD
Toronto, ON
- Full-time
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Added 5 mins ago
TS
Laundry Aide-1
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Meighen Health Centre- Manor
- Part-time
Reporting to the Facilities and Environmental Manager, the Laundry Aide is responsible for washing and caring for the home’s linen supply and residents’ personal clothing within the…
Added 5 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Thunder Bay, ON · Memorial Thrift Store
- Full-time
Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
Added 20 mins ago
Investment Support Officer
Scotiabank
ON · Mississauga, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 20 mins ago
Business Controls Officer
Scotiabank
Montreal, QC
In-depth knowledge of branch operations, policies, and procedures, including branch control systems and applications.
Added 20 mins ago
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Lease Accountant (Contract)
LCBO
Toronto, ON
- Full-time
Reporting to the Senior Manager, Real Estate Administration & Analysis, the Lease Accountant is responsible for the accurate accounting, reporting, and financial administration of the LCBO…
Added 20 mins ago
Coordinator, Government Affairs
Independent Electricity System Operator
Canada
…IESO's engagement with government stakeholders. Reporting to the Manager, Government Affairs, you will work with senior leaders and government officials to advance the IESO's business and…
Added 20 mins ago
Maintenance Packaging Supervisor (Portage la Prairie, MB)
Simplot
Portage la Prairie, MB
This role reports to the Maintenance Manager; and is responsible for directing and coordinating the mechanical maintenance of the Packaging, Palletizing and Specialty Line areas to ensure…
Added 20 mins ago
SE
Electrical Engineering Specialist I
Schneider Electric
AB · Edmonton, Alberta
- Full-time
Join us as an Electrical Engineering Specialist I and contribute to the development of low-voltage electrical systems that support critical industrial operations across a wide range of…
Added 20 mins ago
Environmental Inspector
Aecon
Toronto, ON · Scarborough, ON
…deliver the Scarborough Subway Extension – Stations, Rail and Systems (SSE-SRS) package. The Scarborough Subway Extension will bring the TTC’s Line 2 subway service nearly eight kilometers…
Added 20 mins ago
GM
Staff Software Test Engineering - ADAS Infrastructure Compliance
General Motors
Markham, ON
- Full-time
Understanding of major automotive vehicle systems such as Advanced Driver-Assistance (ADAS), Motion Control, Automotive Network, and Powertrain
Added 20 mins ago
CO
Senior Planner
City of Lloydminster
Lloydminster, AB
- $48.4 CAD / hour
- Full-time
Reporting to the Manager, Planning, the Senior Planner provides professional planning knowledge and expertise used to implement and follow the City’s Statutory documents as well as to…
Added 20 mins ago
P&
Quality Assurance Manager
Parrish & Heimbecker, Limited
Vanscoy, SK
- Full-time
We are seeking a Quality Assurance Manager to join our P&H Milling team. Reporting to the Operations Manager, this role ensures compliance with quality standards, regulatory requirements,…
Added 20 mins ago
J(
Senior Oracle Database Administrator (DBA)
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
Experience with Oracle Enterprise Manager (OEM) or equivalent tooling for database monitoring, alerting, diagnostics, and operational visibility.
Added 20 mins ago
RF
Controller - ICI Roofing
Recruiting For Less
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Evaluate accounting and control procedure for all four corporate entities and update where necessary.
Added 20 mins ago
KE
Quality Assurance Manager
Kitchener Executive Consultants Inc
Newmarket, ON
- Full-time
As the senior quality leader within the plant, the Quality Assurance Manager will be responsible for driving quality performance throughout the entire product lifecycle, from new program…
Added 20 mins ago
S
Senior Software Engineering Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
…AI, enterprise products, and consulting, building intelligent systems for real-world business…
Added 20 mins ago
GH
Guest Experience Ambassador
Glenhill Hotel
Toronto, ON
- Full-time
…and Maintenance. Working closely with the Assistant General Manager, and in partnership with Residential Concierge and Catering & Events teams, the Guest Experience Ambassador plays a key…
Added 20 mins ago
W
General Manager
W3Global
Vancouver, BC
- $130,000 to $160,000 CAD / year
- Full-time
Hungry. You're driven to grow, innovate and build things that scale: systems, standards and teams that work as the company grows.
Added 20 mins ago
GC
Financial Controller
Genuine Comfort
Winnipeg, MB
- Full-time
The accounting depth. You may be an Accounting Manager, Controller, or finance professional ready to take on greater responsibility and contribute to a finance function’s evolution through…
Added 34 mins ago
RB
Assistant Branch Operations Manager
Royal Bank of Canada
Toronto, ON
- Full-time
The RBC Dominion Securities is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by…

Maple

IT Support Specialist

Toronto, ON, Canada

Hybrid

Pay range: $60,000-$68,000 · Full-time

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Job details

Pay: Pay range: $60,000-$68,000
Job type: Full-time
Workplace: Hybrid
Experience: 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives - including your own.

\nThe role

We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable, high-touch support service across our hybrid workplace.

In this position, you'll resolve technical requests, configure and ship hardware, manage application access, maintain precise inventory records, and refine the processes that make IT support seamless. You'll partner closely with Business Technology, Information Security, and People & Culture to deliver smooth onboarding/offboarding experiences, coordinate technology for company events, and power the tools that keep our team connected.

Your responsibilities

As the IT Support Specialist, you will:

Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email
Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
Configure, troubleshoot, and maintain Mac and Windows devices
Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team
Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing
Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment
Author and update clear IT process documentation, technical runbooks, and employee self-help guides
Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
Proactively identify and implement improvements to recurring IT workflows and service processes

What success looks like

In your first 90 days, you'll learn Maple's core support channels, onboarding/offboarding workflows, hardware logistics, and office A/V systems. You'll resolve incoming tickets, update operational runbooks, support All-Hands presentations, and assist with IT office hours and security awareness campaigns. By the end of month three, you'll be independently resolving over 50% of monthly support requests.

Over your first 12–18 months, you'll take full ownership of the technical aspects of onboarding/offboarding, hardware lifecycle management, and office technology maintenance. You'll help automate routine workflows, execute quarterly access audits and monthly security reviews, and maintain meticulous asset records. Success also means delivering a consistently positive in-person and remote support experience while building trusted partnerships across the organization and becoming a reliable, approachable point of contact for employees in the office.

What you bring

2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
Proven experience executing structured onboarding and offboarding workflows with close attention to detail
Ability to work on-site from our downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
Familiarity with Mobile Device Management (MDM) platforms (e.g., Iru/Kandji, Jamf)
Familiarity with Identity and Access Management (IAM) tools (e.g., Okta, JumpCloud, Microsoft Entra ID / Azure AD)
Solid foundational knowledge of networking concepts, including Wi-Fi troubleshooting, VPNs, and familiarity with cloud-managed networks (e.g., UniFi, Cisco Meraki)
Strong interest in building documentation and streamlining IT operations
Familiarity with core security practices, including endpoint protection, phishing response, and access control audits

It’s a bonus if you have:

Experience with Google Workspace Admin Console (user lifecycle management, group policies, and security settings)
Hands-on experience supporting conference room A/V technology, such as Zoom Rooms or Neat systems
Experience operating in a fast-paced startup or scale-up environment
Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Information Technology
Location: Hybrid, 500 King St W, Toronto, ON
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000-$68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The IT Support Specialist will manage day-to-day technical operations, including hardware provisioning, software access, and resolving employee support requests. They will also maintain office A/V equipment, conduct security audits, and create technical documentation to streamline IT processes.

Requirements

Candidates must have at least 2 years of IT support experience in a corporate or SaaS environment with proficiency in Mac and Windows hardware. Strong communication skills and experience with ticketing systems, MDM, and IAM tools are required for this role.

Skills

IT support
Hardware configuration
Troubleshooting
Mac OS
Windows OS
Ticketing systems
Onboarding
Offboarding
Inventory management
MDM
IAM
Networking
A/V support
Technical documentation
Security audits
Customer service

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan
Mental health therapy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
SaaS
Mac
Windows
Jira Service Management
Zendesk
Freshservice
MDM
Jamf
Okta
JumpCloud
Microsoft Entra ID
Azure AD
Networking
VPN
UniFi
Cisco Meraki
Google Workspace
Zoom Rooms
Neat
Zapier
Bash
Python
Endpoint protection
Phishing response
Access control
Hardware lifecycle management
A/V technology
Technical runbooks
Onboarding

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