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Added 28 mins ago
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Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 28 mins ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
Worley is seeking a Senior Material Handling Engineer / Project Manager to provide senior-level mechanical engineering, materials handling, and project management expertise within the…
Added 28 mins ago
W
Manager II, HSE
Worley
Edmonton, AB
- Full-time
Worley Canada Construction is seeking a HSE Manager to join our HSE team at our Air Products project in Edmonton, AB.
Added 28 mins ago
SC
store manager, Truro, New Glasgow, NS
Starbucks Coffee Company
New Glasgow, NS · Truro, NS
- $59,400 to $78,450 CAD / year
- Full-time
Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks…
Added 28 mins ago
SC
store manager, Halifax, NS
Starbucks Coffee Company
Halifax, NS
- $59,400 to $78,450 CAD / year
- Full-time
Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks…
Added 28 mins ago
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Spécialiste Clinique Flex II
Boston Scientific
Levis, QC
- Full-time
Support Neuromodulation procedures in hospital operating rooms and perform follow up to assure customer success with the technologies employed
Added 28 mins ago
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Personal Banking Associate
TD
Estevan, SK
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 28 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Chantecaille
Holt Renfrew
Vancouver, BC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 28 mins ago
Assistant Manager II
EssilorLuxottica Group
Vaughan, ON
The Assistant Manager II is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager II works in partnership with the Store/Multi Store Manager to…
Added 43 mins ago
BG
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Ottawa, ON · Carlsbad Springs, ON
- Full-time
The Compact Construction Equipment Territory Manager is responsible for selling new and used compact construction equipment within an assigned Area of Responsibility (AOR). This role…
Added 43 mins ago
BG
Territory Manager - Material Handling
Brandt Group of Companies
Ottawa, ON · Carlsbad Springs, ON
- Full-time
The Territory Manager - Material Handling role is vital in the creation, fostering, and growing of Customer relationships within the defined area of responsibility (AOR) with the goal of…
Added 43 mins ago
BG
Technicien·ne d’atelier - Manutention | Heavy Equipment Technician - Material Handling
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC
- Full-time
Added 43 mins ago
BG
Foreman - Heavy Equipment Technician - Construction & Forestry (Windsor)
Brandt Group of Companies
Tecumseh, ON
- Full-time
…Department, advising and making recommendations to the Service Manager regarding technician skills and training…
Added 58 mins ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
Campbell River, BC
- Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 58 mins ago
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Developing Investment Advisor (Vancouver Island)
TD
Victoria, BC
- Full-time
Added 58 mins ago
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Sr. Staff Technical Program Manager - Ads (Canada )
Shopify
Canada
- Full-time
Make data central to execution. Partner with Data Science, Analytics, and Engineering to define success metrics, establish instrumentation and reporting, evaluate experiments, identify…
Added 58 mins ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Burnaby, BC
- $21.36 to $23.98 CAD / hour
- Other
…takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities…
Added 58 mins ago
RB
Evergreen Client/Banking Advisor
Royal Bank of Canada
Cochrane, AB
- Full-time
· Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
Added 1 hour ago
CC
Operations Manager
Carlson Construction Group
North Vancouver, BC
- $140,000 to $160,000 CAD / year
- Full-time
We are looking for an experienced Operations Manager to lead our North Vancouver operations and help drive the next phase of CMIR's growth and success.
Added 1 hour ago
GR
Account Manager
G&A Robot
Burnaby, BC
- Full-time
1-2 years of experience in an account management, client services or customer success role (B2B preferred) and/or post-secondary education in Business, Sales or Marketing
Added 1 hour ago
Seasonal Associate - Famous Footwear
Caleres
Winnipeg, MB
As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 1 hour ago
PA
F&I Manager
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Honda of Thornhill is seeking an experienced and customer-focused Finance & Insurance (F&I) Manager to join our high-performing team. This is an exciting opportunity for a results-driven…
Added 1 hour ago
PA
Automotive Service Technician
Pfaff Automotive Partners Inc.
Guelph, ON
- Full-time
A technician-focused culture that is collaborative, transparent, and built around long-term success.
Added 1 hour ago
PA
Service Advisor
Pfaff Automotive Partners Inc.
Guelph, ON
- Full-time
…outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Our dealership has been recognized by…
Added 1 hour ago
PA
Receptionist
Pfaff Automotive Partners Inc.
Guelph, ON
- Full-time
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer…

Maple

IT Support Specialist

Toronto, ON, Canada

Hybrid

Pay range: $60,000-$68,000 · Full-time

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Job details

Pay: Pay range: $60,000-$68,000
Job type: Full-time
Workplace: Hybrid
Experience: 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives - including your own.

\nThe role

We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable, high-touch support service across our hybrid workplace.

In this position, you'll resolve technical requests, configure and ship hardware, manage application access, maintain precise inventory records, and refine the processes that make IT support seamless. You'll partner closely with Business Technology, Information Security, and People & Culture to deliver smooth onboarding/offboarding experiences, coordinate technology for company events, and power the tools that keep our team connected.

Your responsibilities

As the IT Support Specialist, you will:

Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email
Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
Configure, troubleshoot, and maintain Mac and Windows devices
Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team
Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing
Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment
Author and update clear IT process documentation, technical runbooks, and employee self-help guides
Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
Proactively identify and implement improvements to recurring IT workflows and service processes

What success looks like

In your first 90 days, you'll learn Maple's core support channels, onboarding/offboarding workflows, hardware logistics, and office A/V systems. You'll resolve incoming tickets, update operational runbooks, support All-Hands presentations, and assist with IT office hours and security awareness campaigns. By the end of month three, you'll be independently resolving over 50% of monthly support requests.

Over your first 12–18 months, you'll take full ownership of the technical aspects of onboarding/offboarding, hardware lifecycle management, and office technology maintenance. You'll help automate routine workflows, execute quarterly access audits and monthly security reviews, and maintain meticulous asset records. Success also means delivering a consistently positive in-person and remote support experience while building trusted partnerships across the organization and becoming a reliable, approachable point of contact for employees in the office.

What you bring

2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
Proven experience executing structured onboarding and offboarding workflows with close attention to detail
Ability to work on-site from our downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
Familiarity with Mobile Device Management (MDM) platforms (e.g., Iru/Kandji, Jamf)
Familiarity with Identity and Access Management (IAM) tools (e.g., Okta, JumpCloud, Microsoft Entra ID / Azure AD)
Solid foundational knowledge of networking concepts, including Wi-Fi troubleshooting, VPNs, and familiarity with cloud-managed networks (e.g., UniFi, Cisco Meraki)
Strong interest in building documentation and streamlining IT operations
Familiarity with core security practices, including endpoint protection, phishing response, and access control audits

It’s a bonus if you have:

Experience with Google Workspace Admin Console (user lifecycle management, group policies, and security settings)
Hands-on experience supporting conference room A/V technology, such as Zoom Rooms or Neat systems
Experience operating in a fast-paced startup or scale-up environment
Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Information Technology
Location: Hybrid, 500 King St W, Toronto, ON
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000-$68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The IT Support Specialist will manage day-to-day technical operations, including hardware provisioning, software access, and resolving employee support requests. They will also maintain office A/V equipment, conduct security audits, and create technical documentation to streamline IT processes.

Requirements

Candidates must have at least 2 years of IT support experience in a corporate or SaaS environment with proficiency in Mac and Windows hardware. Strong communication skills and experience with ticketing systems, MDM, and IAM tools are required for this role.

Skills

IT support
Hardware configuration
Troubleshooting
Mac OS
Windows OS
Ticketing systems
Onboarding
Offboarding
Inventory management
MDM
IAM
Networking
A/V support
Technical documentation
Security audits
Customer service

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan
Mental health therapy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
SaaS
Mac
Windows
Jira Service Management
Zendesk
Freshservice
MDM
Jamf
Okta
JumpCloud
Microsoft Entra ID
Azure AD
Networking
VPN
UniFi
Cisco Meraki
Google Workspace
Zoom Rooms
Neat
Zapier
Bash
Python
Endpoint protection
Phishing response
Access control
Hardware lifecycle management
A/V technology
Technical runbooks
Onboarding

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