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Added 4 mins ago
EM
Associate Test Technician
Element Materials Technology
Kitchener, ON
- $24 to $25 CAD / hour
- Other
Reporting of test or equipment failures and/or safety concerns to Laboratory Supervisor or Laboratory Manager
Added 4 mins ago
AT
Transportation Coordinator
Arrow Transportation Systems Inc.
Chilliwack, BC
- Full-time
Under the direction of the Division Manager and Operations Supervisor, the Transportation Coordinator’s primary role is to coordinate and oversee the routing and scheduling of our daily…
Added 4 mins ago
OF
Head Trainer
Orangetheory Fitness Affiliates
Langley (District), BC · Langley, BC
- $40 to $60 CAD / hour
- Full-time
Partner with the Studio Manager and Regional Leadership to ensure the success of the studio
Added 4 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
Partner with the Department Manager to execute department strategies and help achieve stated goals and performance objectives.
Added 4 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 4 mins ago
IG
Associate Delegate Relations Manager
Informa Group Plc.
Toronto, ON
- Full-time
…impact? Join Informa Connect as an Associate Delegate Relations Manager (ADRM) and play a key part in delivering world-class events, conferences, and training solutions across a range of…
Added 5 mins ago
A
Account Transfer Representative
Altis
Toronto, ON
- $26 to $28 CAD / hour
- Contract
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 5 mins ago
GC
Partner, Family Office
GlassRatner Canada
Toronto, ON
- Full-time
The Opportunity: The Partner, Family Office will play a pivotal role in leading and expanding our client's growing Family Office practice. This individual will serve as a trusted advisor to…
Added 5 mins ago
WC
Gestionnaire de produits, Composants de matériel roulant (RSC) / Rolling Stock Components (RSC) Product Manager
Wabtec Corporation
Montreal, QC
- $95,000 to $127,000 CAD / year
- Full-time
Added 5 mins ago
M
MEC North Vancouver - General Manager
MEC
North Vancouver, BC
- $89,500 to $112,200 CAD / year
- Full-time
Partner with the People Business Manager and Regional Manager to ensure compliance with employment standards and policies
Added 5 mins ago
BC
Development Officer, Leadership Giving (Fraser Region)
BC Cancer Foundation
Vancouver, BC
- Full-time
As the fundraising partner of BC Cancer, we are driving bold initiatives that inspire hope and save lives. Cancer is the largest health challenge globally, and we are mobilizing…
Added 5 mins ago
OI
Bilingual Project Manager
OXARO Inc.
Ottawa, ON
- Contract
Engage partner organizations to develop the capability to integrate with the Barcode API.
Added 5 mins ago
T
Director Enterprise Applications, Data
TEEMA
Vancouver, BC
- $160,000 to $215,000 CAD / year
- Full-time
Comes from a software engineering background. You’ve written production code and still think like an engineer, not just a manager of engineers.
Added 19 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations.…
Added 19 mins ago
Health Care Aide (STBK)
Connecting Care (2000) Inc.
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…and boredom. To do this you must collaborate with the Care Partner team to identify ways to deepen relationships, create meaning, and aid the Residents in being the decision-makers in their…
Added 19 mins ago
Digital Product Manager, Member Experience
Canadian Federation of Independent Business
Canada
We are looking for a Digital Product Manager, Member Experience – Hybrid!
Added 19 mins ago
SH
Manager/Director, Management Consulting
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Toronto, ON
- Full-time
…At Santis Health, we don’t just consult on health care – we partner with those bold enough to transform it. We accelerate health system innovation, guide corporate strategy and advance…
Added 19 mins ago
PJ
General Manager, International Markets (MEA)
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NB · Chiasson Office, NB
- Full-time
The General Manager will act as both strategist and operational leader, balancing global brand standards with local market needs to achieve long-term commercial success and exceptional…
Added 19 mins ago
LA
Criminal Staff Duty Counsel - 12 months
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Added 19 mins ago
LA
Criminal Staff Duty Counsel - 18 months
Legal Aid Ontario
Barrie, ON
- Contract
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives…
Added 19 mins ago
CC
Regional Branch Manager
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- Full-time
Partner with Talent Acquisition Manager to interview and select candidates for position vacancies.
Added 19 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations.…
Added 19 mins ago
B|
Gestionnaire des opérations | Operations Manager
Bloom | Digital Marketing Agency
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- Full-time
Added 19 mins ago
RC
Gestionnaire de Comptes
Randstad Canada
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Added 19 mins ago
D
Recruitment Manager
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- Full-time
…of service, we are looking for a high-performing Recruitment…

Maple

IT Support Specialist

Toronto, ON, Canada

Hybrid

Pay range: $60,000-$68,000 · Full-time

Apply About employer

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Job details

Pay: Pay range: $60,000-$68,000
Job type: Full-time
Workplace: Hybrid
Experience: 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives - including your own.

\nThe role

We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable, high-touch support service across our hybrid workplace.

In this position, you'll resolve technical requests, configure and ship hardware, manage application access, maintain precise inventory records, and refine the processes that make IT support seamless. You'll partner closely with Business Technology, Information Security, and People & Culture to deliver smooth onboarding/offboarding experiences, coordinate technology for company events, and power the tools that keep our team connected.

Your responsibilities

As the IT Support Specialist, you will:

Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email
Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
Configure, troubleshoot, and maintain Mac and Windows devices
Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team
Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing
Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment
Author and update clear IT process documentation, technical runbooks, and employee self-help guides
Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
Proactively identify and implement improvements to recurring IT workflows and service processes

What success looks like

In your first 90 days, you'll learn Maple's core support channels, onboarding/offboarding workflows, hardware logistics, and office A/V systems. You'll resolve incoming tickets, update operational runbooks, support All-Hands presentations, and assist with IT office hours and security awareness campaigns. By the end of month three, you'll be independently resolving over 50% of monthly support requests.

Over your first 12–18 months, you'll take full ownership of the technical aspects of onboarding/offboarding, hardware lifecycle management, and office technology maintenance. You'll help automate routine workflows, execute quarterly access audits and monthly security reviews, and maintain meticulous asset records. Success also means delivering a consistently positive in-person and remote support experience while building trusted partnerships across the organization and becoming a reliable, approachable point of contact for employees in the office.

What you bring

2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
Proven experience executing structured onboarding and offboarding workflows with close attention to detail
Ability to work on-site from our downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
Familiarity with Mobile Device Management (MDM) platforms (e.g., Iru/Kandji, Jamf)
Familiarity with Identity and Access Management (IAM) tools (e.g., Okta, JumpCloud, Microsoft Entra ID / Azure AD)
Solid foundational knowledge of networking concepts, including Wi-Fi troubleshooting, VPNs, and familiarity with cloud-managed networks (e.g., UniFi, Cisco Meraki)
Strong interest in building documentation and streamlining IT operations
Familiarity with core security practices, including endpoint protection, phishing response, and access control audits

It’s a bonus if you have:

Experience with Google Workspace Admin Console (user lifecycle management, group policies, and security settings)
Hands-on experience supporting conference room A/V technology, such as Zoom Rooms or Neat systems
Experience operating in a fast-paced startup or scale-up environment
Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Information Technology
Location: Hybrid, 500 King St W, Toronto, ON
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000-$68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The IT Support Specialist will manage day-to-day technical operations, including hardware provisioning, software access, and resolving employee support requests. They will also maintain office A/V equipment, conduct security audits, and create technical documentation to streamline IT processes.

Requirements

Candidates must have at least 2 years of IT support experience in a corporate or SaaS environment with proficiency in Mac and Windows hardware. Strong communication skills and experience with ticketing systems, MDM, and IAM tools are required for this role.

Skills

IT support
Hardware configuration
Troubleshooting
Mac OS
Windows OS
Ticketing systems
Onboarding
Offboarding
Inventory management
MDM
IAM
Networking
A/V support
Technical documentation
Security audits
Customer service

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan
Mental health therapy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
SaaS
Mac
Windows
Jira Service Management
Zendesk
Freshservice
MDM
Jamf
Okta
JumpCloud
Microsoft Entra ID
Azure AD
Networking
VPN
UniFi
Cisco Meraki
Google Workspace
Zoom Rooms
Neat
Zapier
Bash
Python
Endpoint protection
Phishing response
Access control
Hardware lifecycle management
A/V technology
Technical runbooks
Onboarding

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