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Added 5 mins ago
MI
Information Management Specialist
Maarut Inc
Toronto, ON
- Contract
Experience developing governance processes and operational procedures supporting enterprise information assets.
Added 5 mins ago
Senior ServiceNow Specialist
Trans Mountain
Calgary, AB
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
Added 19 mins ago
UO
Enrolment Services Advisor (Recurring Part-time)
University of Calgary
Calgary, AB
- Part-time
As a member of the Enrolment Services team, this position reports to the Manager, Enrolment Services Operations. Peak operational periods, including August, September, and January, may…
Added 19 mins ago
AS
IT Procurement Project Manager
Alquemy Search & Consulting
Calgary, AB
- Contract
…synthesize, and structure complex architectural, security, and operational requirements. You will then translate those requirements into clear, market-ready RFx instruments (RFPs, RFSQs,…
Added 19 mins ago
TP
Specialist, Airport Bussing (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
…operations, and for maintaining surfaces in related bussing operational areas. The primary focus of this role will be to conduct Bussing…
Added 19 mins ago
AI
System & API Gateway Support Specialist
Aptino, Inc.
ON · Ontario, Canada
- Contract
WE’RE HIRING | System & API Gateway Support Specialist
Added 19 mins ago
UO
Enrolment Services Advisor
University of Calgary
Calgary, AB
- Full-time
…for this position are 35 hours per week, Monday-Friday. Peak operational periods, including August, September, and January, may require overtime and have limited opportunity for vacation.…
Added 20 mins ago
T
3DEXPERIENCE DevOps Specialist
Techso
Montreal, QC
- Full-time
Techso is looking for a 3DEXPERIENCE DevOps Specialist to contribute to technology projects for clients across Canada.
Added 20 mins ago
SE
Plasma Physicist
Stellarex Energy
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…technical leadership of the project, you will serve as a technical specialist in optimizing 3D magnetic field geometry to achieve superior plasma confinement. In this key role, you will…
Added 20 mins ago
FR
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Ratings
Toronto, ON
- $180,000 to $220,000 CAD / year
- Full-time
…ideas into practical outcomes. You do not need to be an AI specialist, but you should be excited to explore how AI, automation, and modern engineering practices can improve developer…
Added 20 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 20 mins ago
P
Technical Buyer & Rental Specialist - Events & Shows
PixMob
Montreal, QC
- Full-time
As a Technical Buyer & Rental Specialist (internal title: Technical Purchasing, Rental & Inventory Manager), you will be the operational backbone responsible for equipment procurement and…
Added 20 mins ago
TC
Sales Specialist
TRUST CARRIERS INC
Brampton, ON
- Full-time
…solutions. The organization prioritizes safety, sustainability, and operational excellence across its fleet and services. Team members work in a collaborative, growth-oriented environment…
Added 35 mins ago
RB
Senior Specialist, Corporate Actions Bancs and Trust Payment processing
Royal Bank of Canada
Toronto, ON
- Full-time
Support in the implementation of operational changes/improvements to streamline processes and enhance customer service.
Added 49 mins ago
S
Specialist, Environmental Strategic Issues Management
SaskPower
SK · Saskatchewan, Canada
- Full-time
The Specialist, Environmental Strategic Issues Management (ESIM), will provide subject matter expertise, oversight, and administration of SaskPower‑supported mitigation and accommodation…
Added 49 mins ago
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Vehicle Registration Clerk - Winnipeg Satellite Office
AutoCanada
Winnipeg, MB
- $45,000 to $50,000 CAD / year
- Other
…data-driven and our commitment to our Team Members, customers and operational excellence fuels our…
Added 49 mins ago
Trade Processing & Operations Specialist
UBS
Toronto, ON
identifying, investigate, and resolve operational exceptions while maintaining a strong risk and control mindset.
Added 49 mins ago
S
Specialist, Capital Performance & Planning (Power Production & Supply Chain)
SaskPower
Regina, SK
- Full-time
The Specialist, Capital Performance & Planning, is accountable to provide subject matter expertise and administration of a specialized function. As a member of SaskPower’s management team,…
Added 1 hour ago
Operational Efficiency Specialist - East
Nors
Mississauga, ON · Missisauga, Ontario, ON
Added 1 hour ago
NC
Shift Scheduling Specialist
NAV CANADA
Winnipeg, MB · Toronto, ON
- Full-time
…join a team that plays a pivotal role in the deployment of our operational staff, this might be the role for you. We are currently looking for a Shift Scheduling Specialist to join our…
Added 1 hour ago
Senior SCM Subcontract Specialist
Subsea7
St. John's, NL
Subsea7 is looking for a Senior SCM Subcontract Specialist to join the team based in our St John’s, Canada office on a full-time, permanent basis.
Added 1 hour ago
TS
Emergency Disaster Services Specialist
The Salvation Army Canada and Bermuda Territory
Halifax, NS · Atlantic DHQ
- Full-time
The Emergency Disaster Services (EDS) Specialist assists with the planning and delivery of the Emergency Disaster Services program within the Atlantic Division.
Added 1 hour ago
M
Winter Co-op 2027 - Documentation & Knowledge Management Co-op
Manulife
Waterloo, ON
- Full-time
As a Documentation & Knowledge Management Co-op Student, you will work alongside our Documentation Specialist to enhance and support the evolution of our document portal, helping employees…
Added 1 hour ago
H
Spécialiste manufacturier - quart de jour / Manufacturing specialist - day shift
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
Hitachi Energy is seeking a Manufacturing Specialist to join our manufacturing team in Varennes. In this hands-on role, you will be responsible for manufacturing performance, stability, and…
Added 1 hour ago
RM
Specialist, Culture & Inclusion Planning
Regional Municipality of Peel
Brampton, ON
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As a specialist, you will support efforts to implement, enhance and advance the development of professional training programing, and the coordination of programming designed to foster…

Maple

IT Support Specialist

Toronto, ON, Canada

Hybrid

Pay range: $60,000-$68,000 · Full-time

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Job details

Pay: Pay range: $60,000-$68,000
Job type: Full-time
Workplace: Hybrid
Experience: 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives - including your own.

\nThe role

We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable, high-touch support service across our hybrid workplace.

In this position, you'll resolve technical requests, configure and ship hardware, manage application access, maintain precise inventory records, and refine the processes that make IT support seamless. You'll partner closely with Business Technology, Information Security, and People & Culture to deliver smooth onboarding/offboarding experiences, coordinate technology for company events, and power the tools that keep our team connected.

Your responsibilities

As the IT Support Specialist, you will:

Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email
Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
Configure, troubleshoot, and maintain Mac and Windows devices
Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team
Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing
Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment
Author and update clear IT process documentation, technical runbooks, and employee self-help guides
Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
Proactively identify and implement improvements to recurring IT workflows and service processes

What success looks like

In your first 90 days, you'll learn Maple's core support channels, onboarding/offboarding workflows, hardware logistics, and office A/V systems. You'll resolve incoming tickets, update operational runbooks, support All-Hands presentations, and assist with IT office hours and security awareness campaigns. By the end of month three, you'll be independently resolving over 50% of monthly support requests.

Over your first 12–18 months, you'll take full ownership of the technical aspects of onboarding/offboarding, hardware lifecycle management, and office technology maintenance. You'll help automate routine workflows, execute quarterly access audits and monthly security reviews, and maintain meticulous asset records. Success also means delivering a consistently positive in-person and remote support experience while building trusted partnerships across the organization and becoming a reliable, approachable point of contact for employees in the office.

What you bring

2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
Proven experience executing structured onboarding and offboarding workflows with close attention to detail
Ability to work on-site from our downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
Familiarity with Mobile Device Management (MDM) platforms (e.g., Iru/Kandji, Jamf)
Familiarity with Identity and Access Management (IAM) tools (e.g., Okta, JumpCloud, Microsoft Entra ID / Azure AD)
Solid foundational knowledge of networking concepts, including Wi-Fi troubleshooting, VPNs, and familiarity with cloud-managed networks (e.g., UniFi, Cisco Meraki)
Strong interest in building documentation and streamlining IT operations
Familiarity with core security practices, including endpoint protection, phishing response, and access control audits

It’s a bonus if you have:

Experience with Google Workspace Admin Console (user lifecycle management, group policies, and security settings)
Hands-on experience supporting conference room A/V technology, such as Zoom Rooms or Neat systems
Experience operating in a fast-paced startup or scale-up environment
Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Information Technology
Location: Hybrid, 500 King St W, Toronto, ON
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000-$68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The IT Support Specialist will manage day-to-day technical operations, including hardware provisioning, software access, and resolving employee support requests. They will also maintain office A/V equipment, conduct security audits, and create technical documentation to streamline IT processes.

Requirements

Candidates must have at least 2 years of IT support experience in a corporate or SaaS environment with proficiency in Mac and Windows hardware. Strong communication skills and experience with ticketing systems, MDM, and IAM tools are required for this role.

Skills

IT support
Hardware configuration
Troubleshooting
Mac OS
Windows OS
Ticketing systems
Onboarding
Offboarding
Inventory management
MDM
IAM
Networking
A/V support
Technical documentation
Security audits
Customer service

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan
Mental health therapy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
SaaS
Mac
Windows
Jira Service Management
Zendesk
Freshservice
MDM
Jamf
Okta
JumpCloud
Microsoft Entra ID
Azure AD
Networking
VPN
UniFi
Cisco Meraki
Google Workspace
Zoom Rooms
Neat
Zapier
Bash
Python
Endpoint protection
Phishing response
Access control
Hardware lifecycle management
A/V technology
Technical runbooks
Onboarding

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