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Added 14 mins ago
NC
Shift Scheduling Specialist
NAV CANADA
Winnipeg, MB · Toronto, ON
- Full-time
…role for you. We are currently looking for a Shift Scheduling Specialist to join our Central Canada team. Reporting to the Manager, Shift Optimization, this role is the focal point for…
Added 29 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Ottawa, ON
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 29 mins ago
B
VALUATION SPECIALIST
BDC
Montreal, QC
- Full-time
As a Valuation Specialist, you will lead fair value assessments of private-company equity investments within BDC Capital’s Growth Equity Partners (GEP) and Venture Capital portfolios. You…
Added 29 mins ago
FT
Immersive Technology Specialist (3 positions)
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London, ON
- Full-time
…and artificial intelligence (AI). As an Immersive Technology Specialist, you'll do more than support technology, you'll help design, build, and implement cutting-edge learning and research…
Added 29 mins ago
Applications Engineering Specialist
Siemens
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The Applications Engineering Specialist works directly with Siemens EDA’s customers to help grow the adoption and use of Siemens’s Solido software in their circuit design and verification…
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- Full-time
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Added 29 mins ago
RM
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Added 29 mins ago
EC
AV Specialist
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Vancouver, BC
- $38.22 to $40.9 CAD / hour
- Temporary
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Added 29 mins ago
BT
Tax Manager
Baker Tilly Canada
Courtice, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 44 mins ago
Quotations Specialist
Hubbell Incorporated
Edmonton, AB
The Quotations Specialist position is responsible day to day quotation requirements and active collaboration with internal and external stakeholders.
Added 44 mins ago
Airframe Design Repair Engineer (In-service)
Capgemini
Montreal, QC
As a part of a specialized group within the engineering team, you will be supporting a commercial aircraft program in the capacity of Design Engineer specialist for In-service support.
Added 44 mins ago
EG
Intermediate/Senior Environmental Planner
Egis Group
Calgary, AB
- $95,000 to $120,000 CAD / year
- Full-time
Review technical information and preliminary design information to identify environmental constraints, information gaps, potential effects, mitigation requirements, specialist study needs,…
Added 44 mins ago
BT
Senior Tax Analyst
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Peterborough, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 45 mins ago
T
Customer Service Specialist
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Longueuil, QC · Saint-Hubert, QC
- Full-time
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Added 45 mins ago
M
IT Asset & Hardware Fulfillment Specialist - CA
MPOYNT
Toronto, ON
- Full-time
As an IT Asset & Hardware Fulfillment Specialist, you will be responsible for device provisioning, inventory management, shipping and receiving, repairs, and asset lifecycle activities. You…
Added 45 mins ago
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Senior Quality Assurance Specialist
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Toronto, ON
- Contract
We are looking for a technical Senior QA. This is a backend-heavy engineering role focused on high-volume trade simulation and data integrity.
Added 45 mins ago
FJ
IT Specialist
Fairmont Jasper Park Lodge
Jasper, AB
- Full-time
Role Description The IT Specialist is a full-time, on-site role based at Fairmont Jasper Park Lodge in Jasper, AB. This role is responsible for maintaining and supporting the resort’s…
Added 59 mins ago
Senior Manager, Data Science & Service Intelligence
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Toronto, ON
Formulating and tracking outcome-focused KPIs (centering on First Contact Resolution) for specialist pods, equipping frontline leaders with diagnostic coaching insights that measurably…
Added 59 mins ago
Bilingual Trade Support Specialist (English & Mandarin)
Questrade Financial Group
Toronto, ON
The Trade Support Specialist is a high-tier subject matter expert dedicated to achieving First Contact Resolution (FCR) for specialized trade-related inquiries. By adopting the "You touch…
Added 59 mins ago
A
Instrumentation & Monitoring Data Review Engineer
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Vancouver, BC
- Full-time
Strong Excel skills; experience with Power BI, GIS, Python, SQL or specialist monitoring software is an asset
Added 59 mins ago
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Internal Controls Specialist SOX
Hays
MB · Manitoba, Canada
- $85 CAD / hour
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Added 59 mins ago
SC
Loads, Dynamics & Aeroelasticity Analysis Specialist (Contract)
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- Full-time
Prepare technical memos, validation reports and correlation studies.
Added 59 mins ago
OC
Environmental Specialist
Outright Consulting
Hamilton, ON
- Full-time
Provide technical insight to support EHS activities.
Added 59 mins ago
LM
Manufacturing Engineering Specialist
Lockheed Martin
Ottawa, ON
- Full-time
Join the Kanata Operations Team! We are looking for a talented and motivated Manufacturing Engineering Specialist.
Added 1 hour ago
RL
Meter Programming and Test Data Technician - Day shift
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ON · Mississauga, ON
- Full-time
…centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising…

Maple

IT Support Specialist

Toronto, ON, Canada

Hybrid

Pay range: $60,000-$68,000 · Full-time

Apply About employer

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Job details

Pay: Pay range: $60,000-$68,000
Job type: Full-time
Workplace: Hybrid
Experience: 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives - including your own.

\nThe role

We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable, high-touch support service across our hybrid workplace.

In this position, you'll resolve technical requests, configure and ship hardware, manage application access, maintain precise inventory records, and refine the processes that make IT support seamless. You'll partner closely with Business Technology, Information Security, and People & Culture to deliver smooth onboarding/offboarding experiences, coordinate technology for company events, and power the tools that keep our team connected.

Your responsibilities

As the IT Support Specialist, you will:

Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email
Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
Configure, troubleshoot, and maintain Mac and Windows devices
Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team
Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing
Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment
Author and update clear IT process documentation, technical runbooks, and employee self-help guides
Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
Proactively identify and implement improvements to recurring IT workflows and service processes

What success looks like

In your first 90 days, you'll learn Maple's core support channels, onboarding/offboarding workflows, hardware logistics, and office A/V systems. You'll resolve incoming tickets, update operational runbooks, support All-Hands presentations, and assist with IT office hours and security awareness campaigns. By the end of month three, you'll be independently resolving over 50% of monthly support requests.

Over your first 12–18 months, you'll take full ownership of the technical aspects of onboarding/offboarding, hardware lifecycle management, and office technology maintenance. You'll help automate routine workflows, execute quarterly access audits and monthly security reviews, and maintain meticulous asset records. Success also means delivering a consistently positive in-person and remote support experience while building trusted partnerships across the organization and becoming a reliable, approachable point of contact for employees in the office.

What you bring

2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
Proven experience executing structured onboarding and offboarding workflows with close attention to detail
Ability to work on-site from our downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
Familiarity with Mobile Device Management (MDM) platforms (e.g., Iru/Kandji, Jamf)
Familiarity with Identity and Access Management (IAM) tools (e.g., Okta, JumpCloud, Microsoft Entra ID / Azure AD)
Solid foundational knowledge of networking concepts, including Wi-Fi troubleshooting, VPNs, and familiarity with cloud-managed networks (e.g., UniFi, Cisco Meraki)
Strong interest in building documentation and streamlining IT operations
Familiarity with core security practices, including endpoint protection, phishing response, and access control audits

It’s a bonus if you have:

Experience with Google Workspace Admin Console (user lifecycle management, group policies, and security settings)
Hands-on experience supporting conference room A/V technology, such as Zoom Rooms or Neat systems
Experience operating in a fast-paced startup or scale-up environment
Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Information Technology
Location: Hybrid, 500 King St W, Toronto, ON
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000-$68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The IT Support Specialist will manage day-to-day technical operations, including hardware provisioning, software access, and resolving employee support requests. They will also maintain office A/V equipment, conduct security audits, and create technical documentation to streamline IT processes.

Requirements

Candidates must have at least 2 years of IT support experience in a corporate or SaaS environment with proficiency in Mac and Windows hardware. Strong communication skills and experience with ticketing systems, MDM, and IAM tools are required for this role.

Skills

IT support
Hardware configuration
Troubleshooting
Mac OS
Windows OS
Ticketing systems
Onboarding
Offboarding
Inventory management
MDM
IAM
Networking
A/V support
Technical documentation
Security audits
Customer service

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan
Mental health therapy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
SaaS
Mac
Windows
Jira Service Management
Zendesk
Freshservice
MDM
Jamf
Okta
JumpCloud
Microsoft Entra ID
Azure AD
Networking
VPN
UniFi
Cisco Meraki
Google Workspace
Zoom Rooms
Neat
Zapier
Bash
Python
Endpoint protection
Phishing response
Access control
Hardware lifecycle management
A/V technology
Technical runbooks
Onboarding

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