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Added 10 mins ago
OT
Field Instrumentation Specialist
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
Up to 57,000 more jobs accessible by transit (in 45 minutes or less) for Toronto residents.
Added 10 mins ago
FA
Passenger Recovery Coordinator
Flair Airlines
Toronto, ON
- Full-time
…keep customers moving across the network. Reporting to the Manager, Passenger Operations and Recovery, the Passenger Recovery Coordinator (PRC) is responsible for managing passenger…
Added 10 mins ago
N
Growth Operations Manager
nesto
Montreal, QC
- Full-time
A successful Growth Operations Manager is the rare individual who masters analytical skills to identify and deliver the highest value opportunities possible, just as well as the soft skills…
Added 26 mins ago
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Learning & Development Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Manager, Learning & Development serves as a trusted partner and advisor to Takeda Canada’s commercial teams and the broader organization. The role is responsible for initiating,…
Added 41 mins ago
T
Associate, Supervision and Governance, Business Management, Corporate & Investment Banking
TD
Toronto, ON
- Full-time
Added 41 mins ago
M
Senior Financial Analyst - Reporting and Database Management
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…support customers and drive business results. Reporting to the Manager of Field Compensation, you will be responsible for a broad range of financial control and reporting functions,…
Added 56 mins ago
NF
District Sales Manager- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
As a District Sales Manager at Neo Financial, you will be a pivotal leader responsible for the profitability and success of a designated district, encompassing up to six mall locations. You…
Added 1 hour ago
R
Manager, Inhouse Business & Rights (English Services) (Hybrid/Telework)
Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 1 hour ago
LC
Post Office Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Added 1 hour ago
MG
Maintenance Assistant
Mississaugua Golf & Country Club
ON · Mississauga, ON
- Full-time
Assist the Senior Facility Manager and Facility Manager with the overall maintenance of the facility. This will include mechanical, electrical, plumbing, HVAC, building equipment repairs,…
Added 1 hour ago
RF
Regional Manager (Downtown/Scarborough)
Real Fruit Bubble Tea
Toronto, ON
- $80,000 to $130,000 CAD / year
- Full-time
Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 100+ locations across Canada and…
Added 1 hour ago
FC
Health & Safety Supervisor
FCC Construcción
Toronto, ON
- Contract
…was awarded the contract to the extension of a section of the Toronto subway expansion, the city's first modern subway infrastructure project. This project was completed in…
Added 1 hour ago
FN
Administrator II--Bilingual
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Extensive training programs to set our employees up for success
Added 1 hour ago
PM
Paid Social Manager
Publicis Media
Toronto, ON
- Full-time
Address: 111 Queen St E, Toronto, ON M5C 1S2, Canada
Added 1 hour ago
BM
Operations & Training Manager (Bilingual, English & French)
Brand Momentum
Remote, Canada
- $78,000 CAD / year
- Full-time
- Remote
We are seeking a Bilingual Field Capability & Performance Manager to lead training, employee development, and performance improvement for our national field team.
Added 1 hour ago
T
Senior Business Analyst - Enterprise Data Management Office (EDMO)
TD
Toronto, ON
- Full-time
This role will report to an Engineering Manager, Product Group Technology Lead, or equivalent leader within EDMO.
Added 1 hour ago
T
Manager, Engineering
TD
Toronto, ON
- Full-time
We are looking for an experienced Manager, Engineering to lead a team of technology professionals responsible for delivering and supporting business-critical applications and technology…
Added 1 hour ago
WO
Organizational Development Coordinator
William Osler Health System
Brampton, ON
- Contract
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care…
Added 1 hour ago
UH
Personal Support Worker - Cardiovascular Surgery & Cardiac Short Stay
University Health Network
Toronto, ON
- Contract
…sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 1 hour ago
DC
Strategic Lead – Transportation Planning & Strategy
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · North York, ON
- Full-time
As a key senior resource, you will also serve as Project Director, Project Manager or Senior Advisor on multi-modal planning assignments, environmental assessments, secondary plans, transit…
Added 1 hour ago
RF
Compositing Supervisor
Rodeo FX
Montreal, QC
- Full-time
…900 artists crafting from studios in Montreal, Québec City, Toronto, Los Angeles and…
Added 2 hours ago
CM
Case Manager
Canadian Mental Health Association (CMHA) - Toronto
Toronto, ON · Scarborough, ON
- $54,943 to $60,203 CAD / year
- Full-time
The Canadian Mental Health Association (CMHA) – Toronto is seeking a Case Manager for our New Dimensions Assertive Community Treatment Team (ACTT). Based at the Markham site, this…
Added 2 hours ago
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Toronto, ON
- Full-time
The RBC Dominion Securities is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by…
Added 2 hours ago
ST
Environmental Inspector
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
Additional tasks as defined by the Environmental Compliance Officer, Environmental Manager, or Environmental Director.
Added 2 hours ago
R
Senior Manager, Operational Risk / IT Risk and Compliance
RBC
Toronto, ON
- Full-time
Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments…

Maple

IT Support Specialist

Toronto, ON, Canada

Hybrid

Pay range: $60,000-$68,000 · Full-time

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Job details

Pay: Pay range: $60,000-$68,000
Job type: Full-time
Workplace: Hybrid
Experience: 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives - including your own.

\nThe role

We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable, high-touch support service across our hybrid workplace.

In this position, you'll resolve technical requests, configure and ship hardware, manage application access, maintain precise inventory records, and refine the processes that make IT support seamless. You'll partner closely with Business Technology, Information Security, and People & Culture to deliver smooth onboarding/offboarding experiences, coordinate technology for company events, and power the tools that keep our team connected.

Your responsibilities

As the IT Support Specialist, you will:

Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email
Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
Configure, troubleshoot, and maintain Mac and Windows devices
Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team
Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing
Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment
Author and update clear IT process documentation, technical runbooks, and employee self-help guides
Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
Proactively identify and implement improvements to recurring IT workflows and service processes

What success looks like

In your first 90 days, you'll learn Maple's core support channels, onboarding/offboarding workflows, hardware logistics, and office A/V systems. You'll resolve incoming tickets, update operational runbooks, support All-Hands presentations, and assist with IT office hours and security awareness campaigns. By the end of month three, you'll be independently resolving over 50% of monthly support requests.

Over your first 12–18 months, you'll take full ownership of the technical aspects of onboarding/offboarding, hardware lifecycle management, and office technology maintenance. You'll help automate routine workflows, execute quarterly access audits and monthly security reviews, and maintain meticulous asset records. Success also means delivering a consistently positive in-person and remote support experience while building trusted partnerships across the organization and becoming a reliable, approachable point of contact for employees in the office.

What you bring

2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
Proven experience executing structured onboarding and offboarding workflows with close attention to detail
Ability to work on-site from our downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
Familiarity with Mobile Device Management (MDM) platforms (e.g., Iru/Kandji, Jamf)
Familiarity with Identity and Access Management (IAM) tools (e.g., Okta, JumpCloud, Microsoft Entra ID / Azure AD)
Solid foundational knowledge of networking concepts, including Wi-Fi troubleshooting, VPNs, and familiarity with cloud-managed networks (e.g., UniFi, Cisco Meraki)
Strong interest in building documentation and streamlining IT operations
Familiarity with core security practices, including endpoint protection, phishing response, and access control audits

It’s a bonus if you have:

Experience with Google Workspace Admin Console (user lifecycle management, group policies, and security settings)
Hands-on experience supporting conference room A/V technology, such as Zoom Rooms or Neat systems
Experience operating in a fast-paced startup or scale-up environment
Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Information Technology
Location: Hybrid, 500 King St W, Toronto, ON
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000-$68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The IT Support Specialist will manage day-to-day technical operations, including hardware provisioning, software access, and resolving employee support requests. They will also maintain office A/V equipment, conduct security audits, and create technical documentation to streamline IT processes.

Requirements

Candidates must have at least 2 years of IT support experience in a corporate or SaaS environment with proficiency in Mac and Windows hardware. Strong communication skills and experience with ticketing systems, MDM, and IAM tools are required for this role.

Skills

IT support
Hardware configuration
Troubleshooting
Mac OS
Windows OS
Ticketing systems
Onboarding
Offboarding
Inventory management
MDM
IAM
Networking
A/V support
Technical documentation
Security audits
Customer service

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan
Mental health therapy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
SaaS
Mac
Windows
Jira Service Management
Zendesk
Freshservice
MDM
Jamf
Okta
JumpCloud
Microsoft Entra ID
Azure AD
Networking
VPN
UniFi
Cisco Meraki
Google Workspace
Zoom Rooms
Neat
Zapier
Bash
Python
Endpoint protection
Phishing response
Access control
Hardware lifecycle management
A/V technology
Technical runbooks
Onboarding

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