Position: Change Manager
Location: Montreal, Canada
About Us
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.
What’s it like to work here?
We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.
The Opportunity
We are looking for an accomplished Change Manager to join our team as part of our financial services business in Montreal.
As a key member of the Programme Management Office, the Change Manager is involved with the execution of global initiatives to drive operational efficiencies, enable business growth, mitigate operational risks and provide new sources of competitive advantage for our fund and fiduciary businesses. The Change Manager effectively coordinates project teams and collaborates with stakeholders to solve challenges. This role focuses on people and organizational impacts and applies change management concepts to ensure project success.
Consistently recognised as one of Montreal’s Top Employers, the Maples Group established our operations in the central downtown area in 2009. Our Montreal office exemplifies our culturally rich and entrepreneurial organisation, with over 300 colleagues from 50 countries collaborating to deliver best-in-class solutions to clients worldwide.
Your primary responsibilities include:
Change Management:
- Collaborates with the Senior Vice President - Change Management to develop change management strategies that will drive successful outcome of projects under their remit.
- Executes and measures the change management strategies, obtains insights on risks and impacts and communicates those insights clearly and succinctly.
- Stakeholder Management – Establishes good relationships and communication with project stakeholders to ensure alignment of expectations.
- Impact Assessment - Anticipates and identifies people and organizational impacts of projects and works with the relevant stakeholders to manage these impacts and ensure cohesive tactical execution and delivery on project requirements.
- Partner with Project Managers, Business Leaders, and Executive Sponsors to assess change impacts, develop tailored change plans, manage stakeholder engagement and mitigate organizational risks throughout the project lifecycle.
- Design and implement integrated change plans, including communications, training, change networks, readiness assessments resistance management, and reinforcement activities, to enable sustainable business transformation.
- Training Material - Assists with the development of training and end-user support materials, including classroom materials, online support materials, job aids, and quick reference guides.
- Communication - Drafts project-related communications for various audiences within the organization.
- Apply and continuously improve the change management standards, methodologies, governance, tools and reporting to ensure consistent, scalable, and measurable delivery of change across the project portfolio.
- Monitor organizational readiness and adoption using defined KPI’s, provide insights and recommendations to leadership and proactively identify opportunities to strengthen change capability.
- Supporting a network of change agents by providing them with the knowledge and tools required to bring about change within their teams
- Working with Project Managers to integrate change management activities into project plans throughout the full lifecycle of the global operational projects, ensuring change management activities are effectively delivered upon
- Supporting and engaging senior leaders in helping them fulfill the roles of change sponsors and change leaders
Desirable
Project Management:
- Persuasively articulates project proposals in concert with business stakeholders.
- Drives the definition of project plans and the execution of activities under their remit.
- Tactical Management and Status Tracking – Management of activities / action items necessary to achieve project milestones and provision of regular updates on project status.
- Issue Management - Anticipates or surfaces potential issues, tracks and prioritizes items, and drives problem resolution.
- Process Analysis– Mapping current state processes, performing a gap analysis, and defining an improved future state. As applicable, also assisting with system requirements definition, implementation and rollout.
What You Bring
In addition to a commitment to delivering superior candidate and stakeholder experiences:
- 5 + years of demonstrated experience working on large-scale technology or business transformation change efforts, preferably in the professional or corporate services sectors or as a change consultant
- A Bachelors or Masters degree or professional qualification in a business discipline (or equivalent work experience)
- Experience in working within a complex matrix organization, particularly one that operates in multiple countries / jurisdiction.
- Experience in working with international, virtual, multi-cultural, multi-disciplined, and high-performance working teams.
- Strong end-user engagement skills, including experience persuasively articulating project and change proposals, socialising ideas and influencing end-users to drive adoption
- Experience and knowledge of change management principles, methodologies and tools
- Exceptional communication skills – both written and verbal. The ability to quickly develop impactful written content to convey ideas to senior stakeholders and assemble structured and succinct slide decks (strong proficiency with PowerPoint required);
- Effective organisation and time management skills with the ability to work under pressure
- Comfort working in an agile environment where work products are shared frequently with project sponsors for feedback and iteration
- Superior analytical and problem-resolution skills – ability to gather and analyse relevant data, formulate and evaluate alternatives and recommend solutions;
- Excellent interpersonal skills;
- Sound business judgment; and
- Detail-orientation (an obsession with timeliness and precision is an asset).
Benefits & Rewards
The most enduring professional relationships are reciprocal relationships.The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:
- Comprehensive health coverage (medical, dental and optical)
- Competitive vacation packages
- Educational assistance and professional development programmes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Sports clubs and social events
Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.
“Please note that it is the Maples Group standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based in the Republic of Ireland, the background checks will include criminal records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job offer decisions on a case-by-case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with us before a decision is made. Further details will be provided at the time any conditional job offer is made.”
Poste : Gestionnaire du changement
Emplacement : Montréal, Canada
Gestion du changement :
- Collaborer avec le vice-président, Gestion du changement pour élaborer des stratégies de gestion du changement qui permettront de mener à bien les projets relevant de sa compétence.
- Mettre en œuvre des stratégies de gestion du changement, obtenir de l’information sur les risques et les impacts et communiquer cette information de manière claire et succincte.
- Évaluation de l’incidence – Anticiper et déterminer l’incidence des projets sur les gens et l’organisation et collaborer avec les intervenants concernés pour gérer cette incidence et assurer une exécution tactique cohérente et le respect des exigences du projet.
- Documents de formation – Participer à l’élaboration de la formation et du matériel destinés aux utilisateurs finaux, y compris les outils pédagogiques, le matériel de soutien en ligne, les aide-mémoire et les guides de référence rapides.
- Communication – Rédiger les communications relatives aux projets pour divers publics au sein de l’organisation.
Votre contribution
Outre un engagement à offrir une expérience supérieure aux candidats et aux parties prenantes :
- Au moins trois ans d’expérience dans un cabinet de conseil en gestion (de préférence un des Quatre Grands ou MBB). L’expérience pertinente comprendra l’analyse et la réingénierie des processus/l’amélioration des processus, la stratégie d’entreprise, les gens et le changement, la gestion du changement ou les projets de développement organisationnel;
- un diplôme de premier cycle ou d’études supérieures en commerce ou en génie industriel est souhaitable.
