Customer service representative jobs in Canada

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Added 4 months ago
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Customer Service Agent 2-PT-Term-Stratford
Serco
Stratford, Ontario
- Temporary
Must hold a valid Ontario Class G driver’s licence
Added 4 months ago
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Customer Service Representative (FULL-TIME)
MCI
Edwardsville, Nova Scotia
- Full-time
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 4 months ago
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Bilingual Customer Service Representative (FULL-TIME)
MCI
Edwardsville, Nova Scotia
- Full-time
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 2 months ago
Customer Service Representative
U-Haul
Toronto, ON · Scarborough, Ontario
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 2 months ago
CK
Customer Service Representative (Part time)
Circle K
Charlottetown, PE
- Part-time
Night shift premium
Added 3 months ago
ID
Customer Service Representative
Inspire Direct Marketing
Remote, Canada
- $20 to $24 CAD / hour
- Full-time
- Remote
A minimum of 2 years’ customer service and call center experience
Added 4 months ago
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Bilingual Customer Service Representative
MCI
Sydney, Nova Scotia
- Full-time
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 4 months ago
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Call Centre Agent
MCI
Sydney, Nova Scotia
- Full-time
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 4 months ago
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Customer Service Agent (Hiring Immediately)
MCI
Edwardsville, Nova Scotia
- Full-time
WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY?
Added 4 months ago
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Customer Service Agent
MCI
Sydney, Nova Scotia
- Full-time
We are looking for Customer Service Representative to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support…
Added 4 months ago
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CUSTOMER SERVICE REPRESENTATIVE (Full-Time)
MCI
Sydney, Nova Scotia
- Full-time
CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME)
Added 4 months ago
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Contact Centre Representative II (Experienced)
MCI
Sydney, Nova Scotia
- Full-time
We’re seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you’ll…
Added 4 months ago
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Call Center Customer Service Representative
MCI
Edwardsville, Nova Scotia
- Full-time
…operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across…
Added 4 months ago
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Contact Center Customer Service Representative
MCI
Edwardsville, Nova Scotia
- Full-time
Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you’ll play a key role in delivering…
Added 4 months ago
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Sydney Customer Service Representative (Full-Time)
MCI
Sydney, Nova Scotia
- Full-time
We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support…
Added 4 months ago
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Customer Service Representative / Customer Care Associate
Linde
Quebec, Quebec
- Full-time
You must have excellent communication, interpersonal, and organizational skills
Added 3 months ago
Retail Customer Service Representative – Pop-Up Shops (Vernon)
Okanagan College
Vernon, BC
Under the general supervision of the Retail Services & Logistics Manager, the Customer Service Representative (CSR) – Pop-Up Store (On-Call) supports Campus Store operations during peak…
Added 3 months ago
Retail Customer Service Representative – Pop-Up Shops (Penticton)
Okanagan College
Penticton, BC
Under the general supervision of the Retail Services & Logistics Manager, the Customer Service Representative (CSR) – Pop-Up Store (On-Call) supports Campus Store operations during peak…
Added 3 months ago
Retail Customer Service Representative – Pop-Up Shops (Salmon Arm)
Okanagan College
Salmon Arm, BC
Under the general supervision of the Retail Services & Logistics Manager, the Customer Service Representative (CSR) – Pop-Up Store (On-Call) supports Campus Store operations during peak…
Added 3 months ago
Retail Customer Service Representative – Pop-Up Shops (Kelowna)
Okanagan College
Kelowna, BC
Under the general supervision of the Retail Services & Logistics Manager, the Customer Service Representative (CSR) – Pop-Up Store (On-Call) supports Campus Store operations during peak…
Added 3 months ago
EC
Customer Service Associate (Counter and Warehouse)
EMCO Corporation
Peace River, AB
- Full-time
…through striving for innovation and providing excellence in customer…
Added 2 months ago
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Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 months ago
KB
Customer Service Associate
Kent Building Supplies
Grand Falls-Windsor, Newfoundland and Labrador
- Part-time
Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system
Added 4 months ago
OM
Customer Support Representative, Advisory Services
Ontario Medical Association
Toronto, Ontario
- Full-time
Minimum four to five years of relevant customer service experience, preferably within the insurance or financial services industry.
Added 4 months ago
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Customer Service Agent 2 -Kingston - Full time- Bilingual
Serco
Kingston, Ontario
- Full-time
Must hold a valid Ontario Class G driver’s licence

Maplesoft Group, an SEB Company

Bilingual Customer Service Representative

Montreal, QC, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Experience: Minimum 1 year of customer service-related experience.
Posting language: English
Posted: Sep 9, 2026

Original job description

Job ID: 14398

Job Title: Customer Service Representative – Bilingual (French/English)

Contract Length: 6 Months

Location: Hybrid – Montreal, QC

Federal Government Clearance Level Required: None

Vacancy Type

New Position

________________________________________

About Us

Maplesoft Group is currently seeking a Bilingual Customer Service Representative for a 6-month contract opportunity. This role will provide high-quality customer service to active and retired benefits participants through phone, chat, and email. The successful candidate will assist with inquiries, provide accurate information, resolve issues, and collaborate with internal teams to address more complex requests.

This is a dynamic, customer-focused environment supporting some of the largest organizations in Canada with employee benefits administration and HR technology solutions.

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Position Summary

The Customer Service Representative (CSR) is responsible for delivering professional and responsive customer service to active and retired benefits participants. The CSR will handle inbound calls, secure online requests, emails, and chats in both French and English.

The successful candidate will use available systems and resources to provide complete and accurate information, guide participants through required procedures, resolve inquiries where possible, and escalate more complex issues requiring additional research or follow-up.

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Key Responsibilities

Provide professional and courteous customer service by phone, email, and chat in both French and English.
Respond to inquiries from active and retired benefits participants and provide accurate information.
Guide participants through applicable procedures and next steps.
Investigate and escalate complex inquiries or issues requiring additional research and follow-up.
Act as a liaison between participants and internal teams to facilitate issue resolution.
Identify recurring issues and provide recommendations to improve processes and customer service.
Participate in ongoing training, coaching, team meetings, initiatives, and special projects.
Navigate computer systems, Microsoft Windows, and related applications to access required information.
Manage high-volume interactions while maintaining professionalism and service quality.
Work overtime when required to meet business needs.

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Required Qualifications

Minimum 1 year of customer service-related experience.
Fluency in both French and English, written and verbal.
Strong verbal and written communication skills.
Strong customer service and problem-solving skills.
Ability to learn and retain large amounts of information quickly.
Ability to work effectively in a high-volume, fast-paced environment.
Strong computer skills, including Microsoft Windows navigation and keyboarding.
Ability to adapt to changing priorities and business requirements.

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Preferred Qualifications

Previous call centre or contact centre experience.
Previous experience in employee benefits administration.
Previous HR experience.
Experience working with benefits administration systems or HR technology platforms.
Demonstrated ability to identify process improvements and make recommendations.

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Compensation

Salary Range: Competitive / Based on Experience

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Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.

Please note that data collected by the Company may be stored or processed on servers located outside of Canada.

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Application Submission Details

Submission Deadline

Ongoing Opportunity – Applications accepted on an ongoing basis.

How To Apply

Click the "APPLY NOW" Button below:

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Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide professional customer service to active and retired benefits participants via phone, chat, and email in both French and English. Resolve inquiries, guide participants through procedures, and collaborate with internal teams to handle complex requests.

Requirements

Requires at least one year of customer service experience and full fluency in written and verbal French and English. Candidates must possess strong computer skills and the ability to work in a high-volume, fast-paced environment.

Skills

Bilingual French and English
Customer Service
Problem Solving
Communication Skills
Microsoft Windows
Keyboarding
Benefits Administration
HR Technology
Call Centre Operations
Issue Resolution

Visa sponsorship

Not detected in the job text

Keywords

Bilingual
French
English
Customer Service Representative
Benefits Administration
HR Technology
Call Centre
Contact Centre
Microsoft Windows
Employee Benefits
Montreal
Hybrid Work

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Customer service representative jobs in Canada

Customer Service Agent 2-PT-Term-Stratford

Customer Service Representative (FULL-TIME)