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Maplesoft Group, an SEB Company

Bilingual Service Desk Analyst – Laptop Deployment

Ottawa, ON, Canada

Contract

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The analyst will manage the deployment and lifecycle of Windows 10/11 laptops, including configuration, installation, and user data migration. They are also responsible for maintaining asset records in ServiceNow and providing hands-on technical support to users.

Requirements

Candidates must have at least four years of enterprise IT support experience and be bilingual in English and French. A degree or certification in IT and eligibility for Secret clearance are required.

Experience

5 to 10 years

Education

bachelor degree
professional certificate

Working hours

38 hours per week

Job type

Contract

Work arrangement

On-site

Skills

Windows 10
Windows 11
Microsoft Intune
SCCM
ServiceNow
Microsoft Autopilot
Bilingual English and French
Laptop Deployment
Hardware Lifecycle Management
Data Migration
Asset Management
Technical Support
Device Configuration
Endpoint Protection
Patch Management
Secret Clearance

Benefits

36-month contract opportunity
37.5 hours per week
Fully onsite position in Ottawa, ON

Minimum pay

$50

Maximum pay

$70

Pay currency

CAD

Pay period

HOUR

Visa sponsorship

Not detected in the job text

Keywords

Windows 11
Windows 10
Microsoft Intune
SCCM
Configuration Manager
ServiceNow
Microsoft Autopilot
Microsoft Managed Desktop
Laptop Refresh
Hardware Deployment
Asset Management
Data Migration
Secret Clearance
Bilingual
French
English
Endpoint Protection
Patch Management
Device Imaging
Configuration Profiles
IT Support
Enterprise IT
Device Sanitization
Decommissioning
Federal Government

Original job description

Job ID: 14405

Job Title: Bilingual Service Desk Analyst – Laptop Deployment

Contract Length: 36 Months

Location: Ottawa, ON - Fully Onsite

Federal Government Clearance Level Required: Secret - eligibility required; active clearance not required at submission

Vacancy Type

New Position

________________________________________

About Us

Maplesoft Group is currently seeking a Bilingual Service Desk Analyst – Laptop Deployment for a 36-month contract opportunity. This is a fully onsite role in Ottawa, ON. The successful candidate will support enterprise laptop deployment, hardware refresh activities, device configuration, user data migration and hands-on technical support.

________________________________________

Position Summary

The Bilingual Service Desk Analyst will support the deployment and lifecycle management of Windows 10/11 laptops and related hardware within an enterprise environment. This role will involve preparing and configuring devices, installing workstations and peripherals, migrating user data, maintaining accurate asset records and providing hands-on assistance to users throughout the deployment process.

The successful candidate will have strong enterprise IT support experience, hands-on experience with Microsoft Intune and SCCM/Configuration Manager, and experience using ServiceNow for asset and lifecycle management. The ability to provide technical support in both English and French is required.

________________________________________

Key Responsibilities

Prepare, configure and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop standards, including Autopilot enrollment and configuration profiles.
Install and validate laptops, docking stations, monitors and peripherals.
Back up and migrate user profiles, settings and data from legacy devices.
Maintain accurate device assignments, inventory and lifecycle records in ServiceNow.
Assist users with onboarding, login issues and deployment-related troubleshooting.
Securely sanitize and decommission legacy devices for disposal or redeployment.
Verify device compliance with security, patching, encryption and configuration requirements.
Provide hands-on technical support to users throughout laptop refresh and deployment activities.

________________________________________

Required Qualifications

Must be eligible to obtain Secret clearance, including a minimum of 10 years of verifiable personal history.
University degree, college diploma or recognized certification in Information Technology.
Minimum four years of enterprise IT support experience.
Minimum three years of experience supporting laptop refreshes, device deployments or hardware lifecycle initiatives.
Experience deploying, configuring and supporting Windows 10 and/or Windows 11 laptops.
Hands-on experience with Microsoft Intune for device provisioning, configuration and management.
Experience with SCCM/Configuration Manager for operating system deployment, software deployment or device management.
Experience using ServiceNow for asset management, inventory tracking and lifecycle records.
Knowledge of device imaging, configuration profiles, endpoint protection, security policies and patch management.
Ability to communicate and provide technical support in both English and French.
Must be legally authorized to work in Canada and available to work fully onsite in Ottawa.

________________________________________

Preferred Qualifications

Experience with Microsoft Autopilot and Microsoft Managed Desktop environments.
Experience supporting enterprise-scale hardware refresh or laptop deployment initiatives.
Experience with device lifecycle management, secure device sanitization and decommissioning.
Experience working in a government or similarly regulated enterprise environment.

________________________________________

Compensation

Salary Range: $50.00 - $70.00 / hour

________________________________________

Benefits

36-month contract opportunity
37.5 hours per week
Fully onsite position in Ottawa, ON

________________________________________

Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.

Please note that data collected by the Company may be stored or processed on servers located outside of Canada.

________________________________________

Application Submission Details

Submission Deadline

Friday, September 18, 2026 - 5:00pm EST

How To Apply

Click the "APPLY NOW" Button below:

________________________________________

Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.

Apply by Oct 15, 2026

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Details last changed Sep 16, 2026. About these details

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