Jobs in Canada

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Added 12 hours ago
A
MSP Service Desk Analyst I
Augmented
Burlington, ON
- Full-time
…and cloud for business clients. They're hiring a first-line Service Desk Analyst who takes pride in customer service and doing things…
Added 12 hours ago
A
L1/L2 IT Support Analyst
Augmented
Mississauga, ON
- Full-time
Escalate appropriately and follow service processes
Added 14 hours ago
SM
EPR Applications Analyst
St. Michael's Hospital
Toronto, ON
- Temporary
We are seeking an EPR Application Analyst to support end users through effective, engaging training and help ensure long-term adoption and success.
Added 14 hours ago
CI
Technical Business Analyst
Compugen Inc
Canada
- Full-time
…onboarding modernization, JDE automation and role management, Service Desk automation, AI and Copilot adoption, data quality, and internal IT…
Added 16 hours ago
E
Technical Support Analyst
EDealer
Canada
- Full-time
1-2 years of experience in customer service, help desk, or technical support
Added 16 hours ago
C
IT Production Support
CACEIS
Montreal, QC
- Full-time
Junior: 0-2 years of experience working either in IT service management, or a similar role (technical help desk, Incident management)
Added 17 hours ago
SC
Programmer Analyst
Spicers Canada
Vaughan, ON
- Full-time
Respond to service desk requests related to enterprise applications and triage effectively
Added 17 hours ago
S
IT Analyst, Server Operations, Technology Services
Sanya’k̓ula
Burnaby, BC
- Full-time
The IT Analyst, Service Operations, provides technical tier 2 analysis of system issues and outages utilizing considerable knowledge of a networked computer environment and customer…
Added 17 hours ago
S
IT Analyst, Server Operations, Technology Services
Sanya’k̓ula
Burnaby, BC
- Full-time
The IT Analyst, Service Operations, provides technical tier 2 analysis of system issues and outages utilizing considerable knowledge of a networked computer environment and customer…
Added 17 hours ago
S
IT Analyst, Server Operations, Technology Services
Sanya’k̓ula
Burnaby, BC
- Full-time
The IT Analyst, Service Operations, provides technical tier 2 analysis of system issues and outages utilizing considerable knowledge of a networked computer environment and customer…
Added 18 hours ago
NB
Technical Support Analyst – Digital Assets
National Bank of Canada
Toronto, ON
- Full-time
…years of experience in technical support, application support, service desk, financial operations, trading support, or digital-asset…
Added 23 hours ago
RH
Information Technology Support Specialist
Robert Half
Toronto, ON · North York, ON
- $25 to $35 CAD / hour
- Contract
This is a part time role, 3 days a week (20-24 hours) and 2 days in office for our client located in North York, Ontario
Added 1 day ago
Systems Analyst
F12.net
Calgary, AB
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 1 day ago
MD
Research Analyst Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 1 day ago
MD
Provider Support Policy Analyst / State Program Administrator Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift: Day Shift
Added 1 day ago
PH
IT Analyst, Server Operations, Technology Services
Provincial Health Services Authority
Burnaby, BC
- Full-time
The IT Analyst, Service Operations, provides technical tier 2 analysis of system issues and outages utilizing considerable knowledge of a networked computer environment and customer…
Added 1 day ago
PH
IT Analyst, Server Operations, Technology Services
Provincial Health Services Authority
Burnaby, BC
- Full-time
The IT Analyst, Service Operations, provides technical tier 2 analysis of system issues and outages utilizing considerable knowledge of a networked computer environment and customer…
Added 1 day ago
PH
IT Analyst, Server Operations, Technology Services
Provincial Health Services Authority
Burnaby, BC
- Full-time
The IT Analyst, Service Operations, provides technical tier 2 analysis of system issues and outages utilizing considerable knowledge of a networked computer environment and customer…
Added 1 day ago
GO
Communications Analyst
Government of Yukon
Whitehorse, YT
- Full-time
Yukon government’s vision is an engaged and diverse public service that embraces innovation to deliver positive outcomes for Yukoners.
Added 1 day ago
F
Service Desk Analyst
Fasken
Vancouver, BC
- Full-time
Reporting to the IT Client Services Leader (Region), the Service Desk is the first point of contact for Fasken users with technical queries and/or issues. The position requires a blend of…
Added 1 day ago
HR
Service Desk Analyst - End User Support (Contract)
Harry Rosen
Toronto, ON · Central Office
- Full-time
…Canada, an exciting and challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been…
Added 1 day ago
Senior Systems Analyst
F12.net
Cambridge, ON
The Position: Reporting to the Manager, Service Delivery – Our Sr. Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As a senior…
Added 1 day ago
Product Operations Analyst (2027 New Grad)
ExaCare AI
Toronto, ON
As a Product Operations Analyst, you’ll become a subject matter expert in our platform and use that expertise to support customers on the help desk, help new products move from early access…
Added 1 day ago
R
Service Desk Analyst
Resonaite
Mississauga, ON
- Full-time
Our client is seeking a customer-focused Service Desk Analyst to join its IT team on a full-time, permanent basis. This role is responsible for delivering high-quality Level 1 and Level 2…
Added 2 days ago
KR
Service Desk Analyst
KTek Resourcing
Mississauga, ON
- $22 to $25 CAD / hour
- Contract
Must Have Skill:

Maplesoft Group, an SEB Company

Claim Center BSAs

Ottawa, ON, Canada

Salary Range: $70 - $90k annually · Contract

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Applications open in a new tab.

Job details

Pay: Salary Range: $70 - $90k annually
Job type: Contract
Apply by: Nov 22, 2026
Experience: 5+ years of experience as a Business Systems Analyst, Business Analyst, or related IT professional.
Posting language: English
Posted: Oct 23, 2026

Original job description

JOB ID: 14451

Job Title: Senior Business Systems Analyst (Guidewire BillingCenter)

Contract Length: TBD

Location: Hybrid (2 days onsite preferred) or Remote for exceptional candidates across Canada

Federal Government Clearance Level Required: None

Vacancy Type: New Position/On-going Hiring

About Us

Maplesoft Group is a trusted provider of professional consulting services to public and private sector organizations across Canada. We connect experienced professionals with impactful projects that help shape the future of technology, business, and government services.

Position Summary

We are seeking a Senior Business Systems Analyst (BSA) to serve as the primary liaison between business stakeholders, product teams, and technology partners in the delivery of strategic insurance technology solutions. The successful candidate will lead requirements discovery, business process analysis, solution design support, testing activities, and implementation efforts across complex initiatives.

This role requires a highly technical BSA who is comfortable working with integrations, APIs, system analysis, data mapping, testing activities, and Agile delivery teams. The position will support ongoing enhancements related to fraud programs, AI capabilities, Guidewire initiatives, Mitchell currency upgrades, and future integration projects.

Key Responsibilities

Partner with business stakeholders to gather, analyze, document, and validate business requirements and functional specifications.
Facilitate workshops, interviews, and requirements discovery sessions for medium to large-scale initiatives.
Act as the primary liaison between business and technology teams to ensure alignment on business objectives and solution outcomes.
Translate business requirements into user stories, process flows, functional specifications, and system requirements.
Collaborate with architects, developers, and product teams to evaluate and recommend technical solutions.
Support the design, implementation, and enhancement of Guidewire solutions, particularly BillingCenter.
Analyze and document system integrations, APIs, data mappings, process dependencies, and business workflows.
Create, execute, and coordinate testing activities, including User Acceptance Testing (UAT).
Develop UAT strategies, test plans, scenarios, and validation processes.
Support Acceptance Test Driven Development (ATDD) and Test Driven Development (TDD) practices.
Participate in backlog refinement, sprint planning, release readiness, and Agile ceremonies.
Mentor junior analysts and promote Business Analysis best practices.
Identify opportunities for process improvement, operational efficiencies, and enhanced customer experiences.

Required Qualifications

5+ years of experience as a Business Systems Analyst, Business Analyst, or related IT professional.
Post-secondary education in Information Technology, Computer Science, Business, or a related field.
Hands-on experience with at least one Guidewire product:
Guidewire BillingCenter (preferred)
Guidewire PolicyCenter
Guidewire ClaimCenter
Strong understanding of Agile methodologies, SDLC practices, and software development lifecycles.
Experience gathering and documenting functional and non-functional requirements.
Proven experience facilitating stakeholder workshops and managing business relationships.
Strong experience with:
Data analysis
Data mapping
Process modelling
System integrations
Requirements management
Experience leading User Acceptance Testing (UAT) initiatives.
Hands-on experience with:
Jira
Jira Service Management (Service Desk)
Confluence or similar collaboration platforms
Experience working with APIs, integrations, and technical solution delivery.
Excellent verbal and written communication skills in English.

Preferred Qualifications

Experience within the Property & Casualty (P&C) Insurance industry.
Strong knowledge of Guidewire BillingCenter implementations and enhancements.
Experience working with claims management, billing, or policy administration systems.
Experience supporting fraud programs, AI-enabled solutions, or digital transformation initiatives.
Knowledge of Lean process improvement methodologies.
Agile, Scrum, CBAP, CCBA, PMI-PBA, or related certifications.
Familiarity with APIs, web services, integration frameworks, and cloud-based platforms.
Experience mentoring Business Analysts or leading BSA practice improvements.
French-English bilingualism for Quebec-based opportunities.

Compensation

Salary Range: $70 - $90k annually

Benefits

Competitive market rates commensurate with experience and qualifications.

Comprehensive health and wellness benefits.
Paid vacation and personal time off.
Professional development and continuous learning opportunities.
Collaborative and supportive team environment.

Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.

Please note that data collected by the Company may be stored or processed on servers located outside of Canada.

Application Submission Details

Submission Deadline: November 6th, 2026

How To Apply

Click the "APPLY NOW" Button below.

Work Arrangement

Hybrid work is preferred, with attendance in the office two days per week. Candidates may work from any of the following locations:

Burlington
Guelph
Mississauga
Toronto
Moncton
Calgary

Exceptional remote candidates may be considered on an exception basis.

For Quebec-based opportunities, candidates must be French-first and bilingual, as the team primarily operates in English.

Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead requirements discovery, business process analysis, and solution design in collaboration with business stakeholders, product teams, and technology partners. Support Guidewire enhancements and integrations, coordinate testing and implementation activities, and contribute to Agile delivery and analyst mentoring.

Requirements

Requires at least five years of relevant business or systems analysis experience, post-secondary education in a related field, and hands-on experience with a Guidewire product. Candidates should have strong requirements, data mapping, integration, Agile, and UAT experience, along with Jira and collaboration-platform skills.

Skills

Business Systems Analysis
Guidewire BillingCenter
Requirements Gathering
Data Analysis
Data Mapping
Process Modeling
System Integrations
API Analysis
User Acceptance Testing
Agile Methodologies
SDLC
Jira
Jira Service Management
Confluence
Stakeholder Management
Mentoring

Benefits

Health and Wellness Benefits
Paid Vacation
Personal Time Off
Professional Development
Continuous Learning

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Guidewire BillingCenter
Guidewire PolicyCenter
Guidewire ClaimCenter
Property and Casualty Insurance
Requirements Discovery
Functional Requirements
Non-Functional Requirements
Business Process Analysis
Process Modeling
Data Analysis
Data Mapping
System Integrations
APIs
Web Services
User Acceptance Testing
Test-Driven Development
Agile
Scrum
SDLC
Jira
Jira Service Management
Confluence
Fraud Programs
Artificial Intelligence
Mitchell Currency Upgrades
Lean Process Improvement
CBAP
CCBA

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Work requirements

Jobs in Canada