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Marathon Community Services

Highly Supportive Housing Worker - Clinical Focus

Welland, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Experience: A minimum of 1 year of work experience in mental health and/or addictions • One-year experience working with people experiencing homelessness
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Summary

The Highly Supportive Housing Worker - Clinical Focus is responsible for engaging individuals experiencing chronic homelessness, mental health concerns, substance use, and other complex needs requiring highly supportive housing. Working within the Highly Supportive Housing program, the Highly Supportive Housing Worker - Clinical Focus provides 24-hour support through crisis prevention, intervention, supportive counselling, and case management.

The Highly Supportive Housing Worker - Clinical Focus assists residents in identifying and achieving personal goals while facilitating access to on-site programming and community-based supports. This role works collaboratively within a multidisciplinary team that includes addiction counsellors, ACTT, peer support workers, case managers, medical professionals, and cultural support services

Responsibilities

Support individuals referred through Coordinated Access and the By-Name List who are experiencing chronic homelessness and high-acuity mental health and addictions concerns
Build positive therapeutic relationships through client engagement, intake, and goal planning
Utilize person-centred, trauma-informed, and de-escalation techniques when supporting individuals in crisis
Provide supportive counselling, crisis prevention, and intervention within a 24-hour supportive housing environment
Work closely with the Team Supervisor / Program Manager to facilitate on-site programming and coordinate access to available supports including CASON, ACTT, REACH, Quest, De Dwa Da Dehs Nye, and Peer Support services
Support clients in obtaining identification documents such as birth certificates, health cards, and age of majority cards
Assist clients with applications for Ontario Works (OW), Ontario Disability Support Program (ODSP), Niagara Regional Housing, and other financial or housing supports
Provide housing stabilization supports including neighbourhood orientation, landlord/property management communication, account setup, and rent payment assistance where required
Educate clients on housing rights and responsibilities
Support clients in maintaining successful tenancy by promoting independent living skills, community integration, guest management, household maintenance, and positive neighbour relations
Promote a "No Wrong Door" approach by developing and maintaining collaborative relationships with community partners and facilitating referrals to appropriate services
Support clients with medication reminders and medication administration as required
Broker services that promote client goals, independence, and long-term housing stability
Advocate for participants' self-determination and independence in daily living
Collaborate with Recuperative Care staff, Personal Support Workers, and medical professionals to ensure clients receive appropriate care
Maintain positive working relationships with Niagara Health, EMS, Niagara Regional Police Service, Fire Services, and other emergency responders
Administer Naloxone (Narcan) and perform emergency lifesaving interventions including CPR and chest compressions when required
Maintain a safe environment for residents, staff, and visitors, including managing unauthorized visitors when necessary
Complete accurate, timely, and concise case notes and documentation within HIFIS and other required systems
Apply Housing First principles, harm reduction practices, and recovery-oriented approaches in service delivery
Observe all organizational health and safety policies and comply with the Occupational Health and Safety Act and applicable regulations
Attend and participate in team meetings, training, and professional development opportunities as required
Support clients that are ready for less intensive support to transition to housing better suited for their needs
When required, work with staff in the Recuperative care program to assist clients with accessing safe and affordable housing upon medical discharge

This position description reflects the general duties of the position but is not intended to be a detailed description of all duties that may be inherent in the role. The Highly Supportive Housing Worker - Clinical Focus may also be assigned additional responsibilities as required.

Requirements

Bachelor of Social Work (BSW) is preferred. Candidates may also possess a Social Service Worker Diploma, or a University Degree in social services, or a closely related field. Additionally, a combination of relevant education and experience that provides the necessary knowledge, skills, and abilities, as determined by the employer, will be considered
A minimum of 1 year of work experience in mental health and/or addictions • One-year experience working with people experiencing homelessness
A valid G drivers’ license with access to a reliable vehicle and permission to carry rider attached with 2 million-dollar liability
Must be available to work nights and every other weekend
Must be available to work a minimum of four shifts each month
Non-Violent Crisis Intervention Training is an asset
Must possess a valid First Aid/CPR certification that does not expire within six (6) months of hire. If certification expires, the employee is responsible for all renewal costs
Naloxone (Narcan) training is an asset
Demonstrated knowledge of Housing First principles and supportive housing practices
Knowledge of psychosocial rehabilitation, recovery-oriented practice, and harm reduction philosophy
Understanding of case management including assessment, service planning, monitoring, evaluation, and applicable legislation
Knowledge of human rights legislation and legal responsibilities
Ability to work independently and collaboratively within a multidisciplinary team
Excellent interpersonal, verbal, and written communication skills
Strong conflict resolution, negotiation, and relationship-building skills
Computer proficiency including HIFIS, Microsoft Word, Excel, Outlook, and related software
Good organizational, time management, and prioritization skills
Demonstrated commitment to professional development
Strong ethics and commitment to confidentiality
Ability to monitor financial supports and client accountabilities
Physically able to perform all duties of the position
Bi-lingual in both French and English is an asset

Police Clearance and Vulnerable Sector Check Requirements

To ensure the safety of the individuals we serve, all successful candidates for this position will be required to provide a Police Clearance and Vulnerable Sector Check from their local police service. A clear Vulnerable Sector Check is a condition of employment. Any prior convictions or offenses (outside the scope of the Vulnerable Sector Check) will be assessed in accordance with applicable privacy and human rights legislation. A criminal record may be considered in the hiring decision, in accordance with the Ontario Human Rights Code. Applicants will have the opportunity to discuss any relevant information once the check is requested.

To Apply

If you are interested in applying for the above position, please forward your resume to hr@gatewayofniagara.ca

Additional Information

AI Use Disclosure (Ontario Employment Standards Act – ESA)

In accordance with Ontario’s Employment Standards Act and related job posting requirements, this employer does not use artificial intelligence (AI) technology to screen, assess or select applicants at any stage of the recruitment or hiring process. All applications are reviewed by our hiring team.

Accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Gateway is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity, and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for an interview, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially. We thank all respondents for their applications but only those selected for an interview

Apply About employer

More about this job

Responsibilities

Provide 24-hour, person-centred support to residents experiencing chronic homelessness and complex mental health or substance-use needs, including crisis intervention, counselling, case management, and housing stabilization. Coordinate referrals and services with multidisciplinary teams and community partners, support residents’ independence and tenancy, and maintain accurate documentation and a safe environment.

Requirements

A BSW is preferred, with a social service worker diploma, a related degree, or an equivalent combination of education and experience also considered; at least one year of experience in mental health or addictions and one year working with people experiencing homelessness are required. Applicants need a valid G driver’s licence, reliable vehicle, current First Aid/CPR certification, availability for nights and every other weekend, and knowledge of supportive housing, Housing First, harm reduction, and case management; a police clearance and Vulnerable Sector Check are conditions of employment.

Skills

Case Management
Crisis Prevention and Intervention
Supportive Counselling
Trauma-Informed Practice
De-escalation
Housing First
Harm Reduction
Recovery-Oriented Practice
Client Engagement
Service Planning
Advocacy
Conflict Resolution
Medication Support
Naloxone Administration
CPR and First Aid
HIFIS Documentation

Visa sponsorship

Not detected in the job text

Keywords

Highly Supportive Housing
Chronic Homelessness
Mental Health
Addictions
Case Management
Housing First
Harm Reduction
Trauma-Informed Practice
Crisis Intervention
Supportive Counselling
Psychosocial Rehabilitation
Recovery-Oriented Practice
Coordinated Access
By-Name List
HIFIS
Ontario Works
Ontario Disability Support Program
Naloxone
CPR
First Aid
Non-Violent Crisis Intervention
Medication Administration
Housing Stabilization
Multidisciplinary Team
Vulnerable Sector Check
Microsoft Word
Microsoft Excel
Microsoft Outlook

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