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Added 8 mins ago
SG
Junior Technical Support Specialist
SOLV4EX Group
Richmond, BC
- Full-time
Assess each inquiry to confirm the product, application, and symptoms, identify any safety concerns, and determine whether the issue is a simple inquiry (L1) or a complex issue requiring…
Added 23 mins ago
BT
Administrative Assistant
Baker Tilly Canada
Rocky Mountain House, AB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 23 mins ago
C-
E2E French Fry Applications Specialist
CMP - Charlottetown Metal Products
Charlottetown, PE
- Full-time
…collaborative team member to join our team as a French Fry Applications Specialist/Associate. In this exciting and fast-paced role, you will provide sales and application support for French…
Added 23 mins ago
EI
Data Maintenance Specialist
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a Data Maintenance Specialist to provide operational support for client's RTFT business applications, including Health, Safety & Environment (HSE) and Human Resources (HR)…
Added 23 mins ago
A
Bim Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Full-time
…construction projects. The Intermediate/Experienced Electrical BIM Specialist / Coordinator plays a key role in aligning BIM deliverables with project schedules, supporting clash detection…
Added 23 mins ago
A
Gestion De Changement / Change Management
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $50 to $75 CAD / hour
- Contract
The Change Management Specialist manages customer-driven change requests and evaluates their impact on project scope, schedules, and execution plans. This role analyzes the feasibility of…
Added 23 mins ago
H
Workforce Planning & Employment Strategies Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager of Workforce Planning and Employment, the Specialist provides advanced knowledge as a strategic partner and subject matter expert within the Human…
Added 23 mins ago
C
Client Engagement Associate (Multiple Locations)
CIBC
Barrie, ON · Belleville, ON · Brampton, ON · Burlington, ON · Cornwall, ON · Hamilton, ON · Kingston, ON · London, ON · Milton, ON · Mississauga, ON · Niagara Falls, ON · Oakville, ON · Oshawa, ON · Ottawa, ON · Peterborough, ON · St. Catharines, ON · Toronto, ON · Vaughan, ON
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 38 mins ago
Specialist Risk and Change Management
BHP
Canada
As a Specialist Risk and Change Management, you will support the governance, assurance, and reporting processes that help strengthen health, safety, security, and environmental performance…
Added 38 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 53 mins ago
S
Quality Systems Specialist
SCIEX
Vaughan, ON
- Full-time
…ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the…
Added 53 mins ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Bioinformatics Specialist is responsible for developing and overseeing the Core, including establishing and utilizing centralized analysis pipelines, conducting bioinformatics-based…
Added 53 mins ago
VA
Technical Sales Specialist
Vanko, Analytical & Instrumentation Specialists
Calgary, AB
- Full-time
Provide technical application support for instrumentation, analyzers, and process measurement technologies.
Added 53 mins ago
NG
IT Specialist (Systems & Applications)
New Gold Inc.
Emo, ON
- Full-time
Reporting to the IT Supervisor, IT Specialist assists with coordinating the effective design, implementation and function of information technology systems and applications and provide…
Added 53 mins ago
NG
Underground Automation Technician
New Gold Inc.
Emo, ON
- Full-time
The Underground Automation Specialist supports the safe, reliable and efficient operation of underground control and automation systems. Working closely with operations, maintenance and…
Added 53 mins ago
RD
Investment Associate
RBC Dominion Securities
Kamloops, BC
- Full-time
The RBC Dominion Securities branch located in Kamloops BC is seeking an Investment Associate (Trade Execution Specialist) to join a successful Private Investment Management Team. You will…
Added 53 mins ago
OI
Client Operations Specialist
Orbis Investments
Burnaby, BC
- Full-time
…excellence and are proud of our individual contributions, but support and collaborate with each other to achieve our goals. If successful, you can look forward to a career that supports…
Added 53 mins ago
CM
Concurrent Disorder Specialist
Canadian Mental Health Association (CMHA) - Toronto
Toronto, ON · North York, ON
- $58,783 to $64,407 CAD / year
- Full-time
…interdisciplinary group dedicated to providing comprehensive support to justice-involved individuals. As a Concurrent Disorder Specialist, you'll contribute to our mission of delivering…
Added 53 mins ago
BF
Loan Operations Specialist
BridgePoint Financial
Toronto, ON
- Contract
…team. This is a position whose primary focus will be to provide support by processing loan applications for our clients, corresponding with clients on a variety of miscellaneous issues, and…
Added 53 mins ago
D
Collections Specialist
Dentons
Toronto, ON
- Full-time
We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections…
Added 1 hour ago
PC
Claims Adjudication Specialist
People Corporation
Winnipeg, MB · MB - PC NPW - Wpg
- Full-time
The Claims Adjudication Specialist will actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. This exciting role…
Added 1 hour ago
C
Client Engagement Associate - 30h - Côte-Saint-Luc
CIBC
Côte-Saint-Luc, QC · Kildare & Caldwell
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
Lifecycle Marketing Specialist
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Lifecycle Marketing Specialist to help us build lifecycle programs that create compounding growth by…
Added 1 hour ago
S
Eligibility Specialist 1 (PART TIME)
Savista
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
…revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and…
Added 1 hour ago
A
Security GRC Specialist
Aviso
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening with an experienced Security GRC Specialist to join our growing Security GRC team.

March Networks

Customer Operations Specialist

Ottawa, ON, Canada

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Apply by: Apr 25, 2027
Experience: At least 5 years' experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered and fulfilled in a timely manner and customers' needs are handled in a seamless and professional manner.

Duties:

Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products
Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life)
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation)
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers
Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues)
Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases
Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years' experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work
Independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

Resolve complex customer issues and provide expert phone and email support on product details, pricing, availability, and lifecycle. Manage SAP order transactions, coordinate with internal departments to support timely fulfillment, and handle shipment information and international shipping documentation.

Requirements

Requires a college diploma or equivalent education and experience, plus at least five years of customer service experience in a technology environment. Candidates need international customer support experience and SAP Order Management (SD) experience, along with strong communication, problem-solving, organizational, and customer service skills; Salesforce Sales Cloud experience is an asset.

Skills

Customer Service
Customer Issue Resolution
Order Management
SAP Order Management (SD)
Salesforce Sales Cloud
International Customer Support
Problem Solving
Decision Making
Communication
Interpersonal Skills
Organization
Prioritization
Multitasking
Attention To Detail
Microsoft Office

Benefits

Medical And Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Video Surveillance
Order Management
SAP
SAP SD
Salesforce Sales Cloud
Microsoft Office
Order Fulfillment
Customer Escalations
Product Lifecycle
Pricing
Product Availability
Shipment Tracking
International Shipments
Pro-Forma Invoices
Freight Quotes
Customs
On-Time Delivery
Product Shortage Mitigation
Hardware
Software
Subscription Services
Cross-Functional Coordination
Customer Satisfaction

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