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Added 1 hour ago
NG
Customs Compliance Consultant
NX GROUP (NIPPON EXPRESS GROUP)
Mississauga, ON
- Full-time
Minimum of 5 years of experience working as Customs Compliance, Customs Specialist, Customs Consulting, related areas
Added 3 hours ago
Customs Classification Analyst
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Customs Compliance & Operations Senior Manager, the Classification Specialist plays a key role within the Customs team. This position supports the implementation,…
Added 16 hours ago
IN
Trade Compliance Analyst
IKO North America
Mississauga, ON
- Full-time
Day-to-day customs and trade support for IKO North America, with technical guidance and work oversight from the Trade Compliance Specialist
Added 21 hours ago
MN
Customer Operations Specialist
March Networks
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all…
Added 21 hours ago
MN
Customer Operations Specialist
March Networks
Ottawa, ON
- Full-time
Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all…
Added 22 hours ago
Ocean Freight Pricing Specialist
DHL Global Forwarding (Canada) Inc.
Mississauga, ON
…supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world’s…
Added 22 hours ago
Customs Operations Specialist
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Customs Compliance & Operations Senior Manager, the Classification Specialist plays a key role within the Customs team. This position supports the implementation,…
Added 23 hours ago
FC
CAN Driver
FedEx Canada
Cranbrook, BC
- Full-time
Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to…
Added 23 hours ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Minimum 5 years of experience as a Release Analyst with a Certified Customs Specialist Designation
Added 23 hours ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Minimum 5 years of experience as a Release Analyst with a Certified Customs Specialist Designation
Added 1 day ago
P
Technical Buyer & Rental Specialist - Events & Shows
PixMob
Montreal, QC
- Full-time
We’re looking for a Technical Buyer & Rental Specialist
Added 1 day ago
PC
Inventory Control Specialist
Pharmaceutical Company
Laval, QC
- Contract
We are seeking an experienced Inventory Control Specialist to support distribution center operations, inventory accuracy, and supply chain activities. The ideal candidate will have hands-on…
Added 1 day ago
PC
Traffic and Customs Coordinator
Pharmaceutical Company
Laval, QC
- Contract
The Traffic and Customs Coordinator is responsible for managing transportation and customs activities to ensure timely, compliant, and efficient product delivery to customers. This role…
Added 1 day ago
PI
Pricing Support Specialist
Pearl Integrated Logistics
Cochin, SK
- Full-time
…group’s services span vessel agency, stevedoring, chartering, customs clearance, warehouse operations, and land transportation. Pearl Integrated Logistics expands this expertise into…
Added 1 day ago
SM
Logistics Specialist
Smartrend Manufacturing Group (SMG)
Winnipeg, MB
- Full-time
As our Logistics Specialist, you'll take ownership of daily shipping and transportation activities, coordinating domestic and international shipments, managing documentation, and resolving…
Added 1 day ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Markham, ON
- Full-time
…and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly…
Added 1 day ago
Brokerage & Logistics Rep II - Int
Farrow
Lasalle, ON
Certified Customs Specialist (CCS) designation, in good standing
Added 2 days ago
CI
Senior Compliance Analyst
Cole International
Regina, SK
- Full-time
Certified Customs Specialist (CCS) designation is preferred.
Added 3 days ago
Senior Trade Compliance Specialist
CCM Hockey
Montreal, QC
CCM Hockey is looking for a Senior Trade Compliance Specialist to run our global trade compliance program day to day and continuously improve it. You'll report directly to the Director,…
Added 3 days ago
FC
CAN Driver
FedEx Canada
Debert, NS
- Full-time
The requirement of DG specialist is dependent upon station size and location. Senior Management (MD level) has the right to override these requirements as it sees fit.
Added 4 days ago
Senior Purchasing Specialist, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…individual to join our dynamic team as a Senior Purchasing Specialist, Pacific Link (Contract). In this position, you will play a key role in developing and executing sourcing and…
Added 4 days ago
MG
Offshore Sourcing Specialist
Mind Games USA
Markham, ON
- Full-time
…a detail-oriented and commercially minded Offshore Sourcing Specialist to join our Markham office and lead supplier sourcing, development, and purchasing activities with overseas partners,…
Added 5 days ago
Justice and Correctional Services - Community Reintegration Officer
Cree Nation Government
QC
Provide programming insight to the Specialist in Detention Environment to ensure that the reintegration and rehabilitation process starts before release.
Added 5 days ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 5 days ago
CL
Customer Service Specialist
Charger Logistics Inc.
Brampton, ON
- Full-time
Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation.

March Networks

Customer Operations Specialist

Ottawa, ON, Canada

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Apply by: Apr 25, 2027
Experience: At least 5 years' experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered and fulfilled in a timely manner and customers' needs are handled in a seamless and professional manner.

Duties:

Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products
Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life)
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation)
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers
Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues)
Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases
Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years' experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work
Independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

Resolve complex customer issues and provide expert phone and email support on product details, pricing, availability, and lifecycle. Manage SAP order transactions, coordinate with internal departments to support timely fulfillment, and handle shipment information and international shipping documentation.

Requirements

Requires a college diploma or equivalent education and experience, plus at least five years of customer service experience in a technology environment. Candidates need international customer support experience and SAP Order Management (SD) experience, along with strong communication, problem-solving, organizational, and customer service skills; Salesforce Sales Cloud experience is an asset.

Skills

Customer Service
Customer Issue Resolution
Order Management
SAP Order Management (SD)
Salesforce Sales Cloud
International Customer Support
Problem Solving
Decision Making
Communication
Interpersonal Skills
Organization
Prioritization
Multitasking
Attention To Detail
Microsoft Office

Benefits

Medical And Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Video Surveillance
Order Management
SAP
SAP SD
Salesforce Sales Cloud
Microsoft Office
Order Fulfillment
Customer Escalations
Product Lifecycle
Pricing
Product Availability
Shipment Tracking
International Shipments
Pro-Forma Invoices
Freight Quotes
Customs
On-Time Delivery
Product Shortage Mitigation
Hardware
Software
Subscription Services
Cross-Functional Coordination
Customer Satisfaction

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