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Added 24 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates proficiency in written and verbal communications skills.
Added 24 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates proficiency in written and verbal communications skills.
Added 24 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrates proficiency in written and verbal communications skills.
Added 24 mins ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Winnipeg, MB
- Temporary
…counts! As a ‘goal-getter’, you deliver clear, concise and timely communications to the entire store team and employ active listening to ensure understanding among…
Added 24 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrates proficiency in written and verbal communications skills.
Added 25 mins ago
V
Service Desk Capability and Incident Manager
Vanderlande
Vancouver, BC
- Full-time
The Service Desk Capability and Incident Manager is responsible for the continuous development and optimization of the Global Support Center (GSC) within the Airports domain. The role…
Added 25 mins ago
M
Chef de projet informatique/IT Project Manager
McKesson
Montreal, QC
- Full-time
Familiarité avec les communications aux parties prenantes assistées par l’IA et l’utilisation de l’analyse prédictive pour la gestion des risques.
Added 40 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
…of Saint John and under the direct supervision of the Growth Manager, the Growth Coordinator will be a champion for growth in Saint…
Added 40 mins ago
K
Manager, National CPA Program (12 months secondment)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
The Audit Center team is seeking to hire a manager, who will act as key to coordinating and overseeing operational delivery activities for specialized CPA candidate programs. This role…
Added 55 mins ago
B
Cleaning Supervisor
BGIS
Medicine Hat, AB
- Full-time
Maintain effective communications with the Property Manager.
Added 55 mins ago
CC
Global Account Manager (GAM) - Montreal, QC
Cogent Communication
Montreal, QC
- Full-time
Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market…
Added 55 mins ago
GW
Manager, Practice Operations and Initiatives
Gowling WLG
Ottawa, ON
- $101,000 to $125,000 CAD / year
- Full-time
The Manager, Practice Operations and Initiatives leads the execution of strategic priorities and operational improvements across the Firm's practice groups. Reporting to the Senior Practice…
Added 1 hour ago
S
Stage Experience Lead - Full Time
sephora.com
Langford, BC
- $22.85 to $28.55 CAD / hour
- Full-time
…Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and…
Added 1 hour ago
TO
Control Centre Supervisor
Town of Oakville
Oakville, ON
- Full-time
Reporting to the Manager of Transit Operations this position is responsible for supervising the dispatch and delivery of all fixed route conventional, specialized, demand responsive and…
Added 1 hour ago
SH
Staff Pharmacist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Manager, Pharmacy, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Pharmacist is…
Added 1 hour ago
Staff Pharmacist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Manager, Pharmacy, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Pharmacist is…
Added 1 hour ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 1 hour ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 1 hour ago
RT
Principal Adviser Remuneration - Incentive Design
Rio Tinto
Montreal, QC
- Full-time
Reporting to the General Manager Reward Strategy and working across the Reward function and broader business, you will:
Added 2 hours ago
UO
Admissions Coordinator
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
…be assigned responsibility for various procedures related to communications with applicants seeking admission to the University. For example, the Admissions Co-ordinator is required to…
Added 2 hours ago
UO
Scrum Master and Project Manager
University of Waterloo
Waterloo, ON
- Full-time
Reporting to the Assistant Director, the Scrum Master and Project Manager role will fulfill a variety of critical responsibilities to promote the development of high performance teams that…
Added 2 hours ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
The Audit Center team is seeking to hire a manager, who will act as key to coordinating and overseeing operational delivery activities for specialized CPA candidate programs. This role…
Added 2 hours ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
The Audit Center team is seeking to hire a manager, who will act as key to coordinating and overseeing operational delivery activities for specialized CPA candidate programs. This role…
Added 2 hours ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
St. John's, NL
- Full-time
The Audit Center team is seeking to hire a manager, who will act as key to coordinating and overseeing operational delivery activities for specialized CPA candidate programs. This role…
Added 2 hours ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
The Audit Center team is seeking to hire a manager, who will act as key to coordinating and overseeing operational delivery activities for specialized CPA candidate programs. This role…

March Networks

Customer Operations Specialist

Ottawa, ON, Canada

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Apply by: Apr 25, 2027
Experience: At least 5 years' experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered and fulfilled in a timely manner and customers' needs are handled in a seamless and professional manner.

Duties:

Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products
Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life)
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation)
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers
Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues)
Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases
Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years' experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work
Independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

Resolve complex customer issues and provide expert phone and email support on product details, pricing, availability, and lifecycle. Manage SAP order transactions, coordinate with internal departments to support timely fulfillment, and handle shipment information and international shipping documentation.

Requirements

Requires a college diploma or equivalent education and experience, plus at least five years of customer service experience in a technology environment. Candidates need international customer support experience and SAP Order Management (SD) experience, along with strong communication, problem-solving, organizational, and customer service skills; Salesforce Sales Cloud experience is an asset.

Skills

Customer Service
Customer Issue Resolution
Order Management
SAP Order Management (SD)
Salesforce Sales Cloud
International Customer Support
Problem Solving
Decision Making
Communication
Interpersonal Skills
Organization
Prioritization
Multitasking
Attention To Detail
Microsoft Office

Benefits

Medical And Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Video Surveillance
Order Management
SAP
SAP SD
Salesforce Sales Cloud
Microsoft Office
Order Fulfillment
Customer Escalations
Product Lifecycle
Pricing
Product Availability
Shipment Tracking
International Shipments
Pro-Forma Invoices
Freight Quotes
Customs
On-Time Delivery
Product Shortage Mitigation
Hardware
Software
Subscription Services
Cross-Functional Coordination
Customer Satisfaction

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