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Added 2 mins ago
CH
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Foster a growth-oriented culture through coaching and mentoring to expand team proficiency, skill development and cross training to create bench strength and alignment with corporate goals
Added 2 mins ago
C
Senior Financial Analyst
Campbell's
Mississauga, ON · CAN - ON - Mississauga
- Full-time
…with Customer, Sales and Brand teams. Under the guidance of Manager, FP&A, this role supports profitability analysis, forecasting, annual and strategic plans, innovation business cases,…
Added 2 mins ago
AC
Manager, Ground Payroll Delivery
Air Canada
Winnipeg, MB
- Full-time
Reporting to the Senior, Manager, Payroll & Pension Accounting, this position is responsible for the correct and timely payment of all monies owing to Air Canada ground employees on the…
Added 17 mins ago
C&
Property Claims Adjuster
Crawford & Company
Sudbury, ON · Greater Sudbury, ON
- Full-time
Work with manager to maintain client relations
Added 17 mins ago
BG
Assistant Credit Manager
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Corporate Services Ltd is currently seeking an Assistant Credit Manager for our Regina, SK location.
Added 17 mins ago
AC
Canadian Tax Manager
Alimentation Couche-Tard
Laval, QC
- Full-time
Reporting to the Canadian Tax Director within the Corporate Finance team, the Canadian Tax Manager will provide advice on income tax matters, primarily from a Canadian perspective.
Added 17 mins ago
BG
Service Manager
Brandt Group of Companies
Surrey, BC
- Full-time
The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is…
Added 17 mins ago
D
Field Service Engineer (Calgary)
DiaSorin
Mississauga, ON
- $85,000 to $100,000 CAD / year
Thrive in a culture that values accountability, inclusion, and continuous development.
Added 17 mins ago
Manager, GCEC & VA SSI Supervision
Scotiabank
Toronto, ON
…vison/values/business strategy; and, managing succession and development planning for the…
Added 32 mins ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 32 mins ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 32 mins ago
BG
Purchasing Manager - Power Systems
Brandt Group of Companies
Zehner
- Full-time
Brandt Corporate Services Ltd. is currently seeking a Purchasing Manager- Power Systems for our Regina, SK, location. The Purchasing Manager - Power Systems is responsible for leading the…
Added 32 mins ago
PC
Team Leader - Hazardous Materials Division
Pinchin Canada
Richmond, BC
- $90,000 to $105,000 CAD / year
- Full-time
Reporting to the Operations Manager, the Team Leader is responsible for the efficient and profitable operation of their division within their assigned region. Team Leaders also fulfill a…
Added 32 mins ago
YM
Product Specialist, Outboard Motor & Marine Rigging Parts
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
Reports to: General Manager, Sales Operation & Strategy
Added 32 mins ago
H
National Senior Manager, Enterprise Employee Relations
Hays
Mississauga, ON
- $134,000 to $176,000 CAD / year
- Full-time
We’re Hiring: National Senior Manager, Enterprise Employee Relations | Mississauga, ON
Added 32 mins ago
Branch Administrator
City of Edmonton
AB
Collaborate on corporate and department process updates, lead the logistical planning and organization of large events, and support branch culture initiatives like branch engagement…
Added 32 mins ago
Strategic Business Analyst
City of Edmonton
AB
…improvement initiatives across three departments: Office of the City Manager, Corporate Services, and Financial Services. You will lead transformational projects, guide strategic…
Added 32 mins ago
SC
Branch Manager
Sunrise Credit Union
Sandy Lake, MB
- Full-time
Translate Operational Goals into individual action plans for branch staff by aiding in development of individual goals in relationship to the Strategic Plan.
Added 32 mins ago
WH
Nuclear Medicine Technologist
WELL Health Diagnostic Centres
Oshawa, ON
- Full-time
…mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career…
Added 32 mins ago
AT
Project Coordinator, Corp
ATS Traffic
Edmonton, AB
- Full-time
Reports to: Manager, Corporate Estimating & Project Management
Added 32 mins ago
UH
Program Services Manager, Spinal Cord Rehab - Inpatient Unit 2B & Outpatient Clinic
University Health Network
Toronto, ON
- Full-time
The Program Services Manager, Spinal Cord Rehabilitation (Inpatient Unit 2B & Outpatient Clinic) provides strategic, operational, and clinical leadership for a multidisciplinary team within…
Added 32 mins ago
UI
Product Manager
UAP Inc.
Cambridge, ON · Scarborough, Ontario
- $70,100 to $87,600 CAD / year
- Full-time
The Product Management Department is currently seeking a Product Manager. The selected candidate will assist the Senior Market Manager in implementing approved marketing strategies for…
Added 47 mins ago
P&
Production Supervisor
Parrish & Heimbecker, Limited
ON · Inkerman, ON
- Full-time
Collaboration: Work with management on team-oriented approaches to customer service and quality; communicate regularly with the Plant Manager.
Added 47 mins ago
OH
Product Program Manager
Omega Holdings
Montreal, QC
- Full-time
…organically and through acquisition. We are hiring a Product Manager to support our corporate Product Development department which works in partnership with our portfolio…
Added 47 mins ago
SC
Full Time PG 3 Front- End Supervisor Salt Spring Island
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saltspring Island, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…

March Networks

Customer Operations Specialist

Ottawa, ON, Canada

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Apply by: Apr 25, 2027
Experience: At least 5 years' experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered and fulfilled in a timely manner and customers' needs are handled in a seamless and professional manner.

Duties:

Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products
Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life)
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation)
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers
Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues)
Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases
Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years' experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work
Independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

Resolve complex customer issues and provide expert phone and email support on product details, pricing, availability, and lifecycle. Manage SAP order transactions, coordinate with internal departments to support timely fulfillment, and handle shipment information and international shipping documentation.

Requirements

Requires a college diploma or equivalent education and experience, plus at least five years of customer service experience in a technology environment. Candidates need international customer support experience and SAP Order Management (SD) experience, along with strong communication, problem-solving, organizational, and customer service skills; Salesforce Sales Cloud experience is an asset.

Skills

Customer Service
Customer Issue Resolution
Order Management
SAP Order Management (SD)
Salesforce Sales Cloud
International Customer Support
Problem Solving
Decision Making
Communication
Interpersonal Skills
Organization
Prioritization
Multitasking
Attention To Detail
Microsoft Office

Benefits

Medical And Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Video Surveillance
Order Management
SAP
SAP SD
Salesforce Sales Cloud
Microsoft Office
Order Fulfillment
Customer Escalations
Product Lifecycle
Pricing
Product Availability
Shipment Tracking
International Shipments
Pro-Forma Invoices
Freight Quotes
Customs
On-Time Delivery
Product Shortage Mitigation
Hardware
Software
Subscription Services
Cross-Functional Coordination
Customer Satisfaction

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