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Added 3 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
North Bay, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 3 mins ago
BG
Parts Person - Peterbilt
Brandt Group of Companies
Tecumseh, ON
- Full-time
…supporting warehouse operations. This role reports to the Parts Manager, working collaboratively to deliver optimal outcomes for…
Added 3 mins ago
BG
Heavy Equipment Technician - Leadhand - Construction & Forestry
Brandt Group of Companies
Oro, ON
- Full-time
Support repair order appraisal and review to ensure accuracy and appropriate job allocation.
Added 3 mins ago
BG
Facility Manager
Brandt Group of Companies
Mississauga, ON
- Full-time
Brandt Development Ltd is currently seeking a Facility Manager for our Mississauga, ON, location.
Added 3 mins ago
OA
Part-Time Lot Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Part-time
To be aware of and report to the department manager any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product.
Added 3 mins ago
OA
Lot Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
To be aware of and report to the department manager any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product.
Added 3 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 3 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 4 mins ago
SD
Receiver, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards associated with perishable items as per the Store Standards
Added 18 mins ago
KC
Superintendent
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
As part of our Construction Management Team, our Site Superintendents work under limited supervision with a Project Manager (PM) and Consultants to complete quality construction projects…
Added 18 mins ago
D
Senior Manager- Clean Economy
Deloitte
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Ability to understand, analyze and interpret analyze tax legislation governing incentive programs in order to determine and support eligibility of properties and expenses to the ITCs
Added 18 mins ago
D
Senior Manager- Clean Economy
Deloitte
Fredericton, NB
- Full-time
Ability to understand, analyze and interpret analyze tax legislation governing incentive programs in order to determine and support eligibility of properties and expenses to the ITCs
Added 18 mins ago
OP
Security Programs Senior Consultant
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Senior Manager SES Programs, this position is responsible for providing strategic leadership, technical expertise, and project oversight to strengthen nuclear security…
Added 18 mins ago
D
Senior Manager- Clean Economy
Deloitte
Saint John, NB
- Full-time
Ability to understand, analyze and interpret analyze tax legislation governing incentive programs in order to determine and support eligibility of properties and expenses to the ITCs
Added 18 mins ago
OV
Assistant Chief Engineer | Part-Time | TD Coliseum
Oak View Group
Hamilton, ON
- $45 to $50 CAD / hour
- Part-time
Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
Added 18 mins ago
P
Retail Operations Manager
PetSmart
Abbotsford, BC
- Full-time
Added 18 mins ago
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Accounting Technician
BESTSELLER
Montreal, QC
- Full-time
…partner and providing best-in-class core finance services in order for our colleagues to optimize business opportunities. Our organization spans across 30 countries, 15 brands, several…
Added 18 mins ago
BP
Administrator
BELFOR Property Restoration Canada
Kingston, ON
- Full-time
Working closely with the Office Manager to support reporting and financial goals
Added 18 mins ago
A
Bim Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Full-time
Work closely with the Project Manager and site teams to coordinate BIM deliverables with overall project schedules and installation plans.
Added 18 mins ago
M
Department Manager, Operations Support
MEC
Kitchener, ON
- $48,100 to $60,200 CAD / year
- Full-time
As the Department Manager, Operations Support, you are a key store leader responsible for driving day-to-day operational excellence. You lead back-of-house operations, inventory flow, loss…
Added 18 mins ago
SC
Branch Administrator - Temporary (Calgary or Red Deer, AB)
Sterling Crane
Calgary, AB
- Full-time
…requirements. Key activities of this role include quote and order management, invoicing and customer account management, billing and labor hours processing, customer service and vendor…
Added 18 mins ago
TN
Warehouse Worker-Outbound, Days (Up-to 4 mos Term)
The North West Company
Winnipeg, MB
- Part-time
…responsible for distributing products to our stores through order picking, ticketing, packing, as well as shipping and…
Added 18 mins ago
DC
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
Danaher Corporation
Concord, ON · Guelph, ON · Toronto, ON · CAN - Concord - AB Sciex LP
- Full-time
The Senior Software Release Project Manager is responsible for reducing complexity and managing risk to ensure software and systems are developed in a predictable and efficient manner while…
Added 18 mins ago
S
Lead Business Consultant, Enterprise Data Management & Data Integration
SimCorp
Toronto, ON
- Full-time
Design, configure, and support data flows between SimCorp One® and upstream or downstream systems, including order management, accounting, performance, risk, reporting, data warehouse, and…
Added 18 mins ago
T
Personal Banker
TD
Olds, AB
- Full-time
Sound knowledge of advanced investing and credit processes, banking solutions and concepts in order to provide personalized advice to customers in a fast-paced work environment

March Networks

Customer Operations Specialist

Ottawa, ON, Canada

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Apply by: Apr 25, 2027
Experience: At least 5 years' experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered and fulfilled in a timely manner and customers' needs are handled in a seamless and professional manner.

Duties:

Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products
Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life)
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation)
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers
Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues)
Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases
Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years' experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work
Independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

Resolve complex customer issues and provide expert phone and email support on product details, pricing, availability, and lifecycle. Manage SAP order transactions, coordinate with internal departments to support timely fulfillment, and handle shipment information and international shipping documentation.

Requirements

Requires a college diploma or equivalent education and experience, plus at least five years of customer service experience in a technology environment. Candidates need international customer support experience and SAP Order Management (SD) experience, along with strong communication, problem-solving, organizational, and customer service skills; Salesforce Sales Cloud experience is an asset.

Skills

Customer Service
Customer Issue Resolution
Order Management
SAP Order Management (SD)
Salesforce Sales Cloud
International Customer Support
Problem Solving
Decision Making
Communication
Interpersonal Skills
Organization
Prioritization
Multitasking
Attention To Detail
Microsoft Office

Benefits

Medical And Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Video Surveillance
Order Management
SAP
SAP SD
Salesforce Sales Cloud
Microsoft Office
Order Fulfillment
Customer Escalations
Product Lifecycle
Pricing
Product Availability
Shipment Tracking
International Shipments
Pro-Forma Invoices
Freight Quotes
Customs
On-Time Delivery
Product Shortage Mitigation
Hardware
Software
Subscription Services
Cross-Functional Coordination
Customer Satisfaction

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