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Added 12 mins ago
TM
Mill Maintenance Superintendent
The Mosaic Company
Colonsay, SK
- Full-time
…over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South…
Added 12 mins ago
FC
Health & Safety Supervisor
FCC Construcción
Toronto, ON
- Contract
Providing leadership, supervision, coordination, and enforcement of health and safety requirements within tunnel and underground construction operations.
Added 13 mins ago
H
Workforce Planning & Employment Strategies Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…implementation of human resource services and strategies to improve operations, achieve goals, and resolve issues. The Specialist provides human resources expertise, leadership,…
Added 13 mins ago
PF
Accounts Payable Representative
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
We have an exciting opportunity for full-time Accounts Payable Representative to join our Finance team in Langley, BC.
Added 13 mins ago
UO
Director, Strategic Planning & Operations
University of British Columbia
Vancouver, BC · UBCV | Gordon B. Shrum Building (SHRM)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Director of Strategic Planning & Operations is responsible for providing comprehensive strategic oversight and management in all areas of administration and school operations including…
Added 13 mins ago
B
Customer Service Representative - Speedy Glass
Belron
Mississauga, ON · Speedy - Mississauga
- Full-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 13 mins ago
Senior Manager, Community Affairs - New Brunswick
Bell
Fredericton, NB
To support this ambitious growth, we are seeking a Senior Manager, Community Affairs, to serve as Bell AI Fabric's strategic representative in the communities where we develop, construct,…
Added 27 mins ago
UI
Store Manager
UAP Inc.
Fort Saskatchewan, AB
- Full-time
Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
Added 28 mins ago
IB
Représentant(e) de l’expérience client - saisonnier / Seasonal Customer Experience Representative
Indigo Books & Music
Laval, QC
- Part-time
Added 42 mins ago
BG
Représentante des ventes d’équipements lourds – Division de la location | Heavy Duty Equipment Sales Representative - Rentals Division
Brandt Group of Companies
Laval, QC
- Full-time
Solide compréhension de l’équipement de construction et des opérations sur les chantiers.
Added 42 mins ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Director of Strategic Planning & Operations is responsible for providing comprehensive strategic oversight and management in all areas of administration and school operations including…
Added 42 mins ago
VA
Technical Sales Specialist
Vanko, Analytical & Instrumentation Specialists
Calgary, AB
- Full-time
Vanko Analytics Ltd. is seeking a motivated Technical Sales Representative to develop and support our industrial instrumentation and analytical solutions business throughout British…
Added 42 mins ago
GF
District Sales Manager
Gordon Food Service - Canada
Winnipeg, MB
- Full-time
Collaborates with Category Specialists and Customer Segment Leaders to meet the needs of the customers through the support of the Division’s sales and marketing plans.
Added 43 mins ago
BB
Service Billing
Bosch Building Technologies
ON
- $38,950 to $47,150 CAD / year
- Full-time
Job Summary: The Service Billing supports service operations by preparing and reviewing work orders for accurate pricing, materials, subcontractor invoices, customer PO information, and…
Added 1 hour ago
Manager, GCEC & VA SSI Supervision
Scotiabank
Toronto, ON
Overseeing the quality and accuracy of supervision activities and case submissions, providing feedback, coaching and support to promote timely, accurate and first-time-correct outcomes.
Added 1 hour ago
BH
Property Representative 1 - Distribution Acquisitions
BC Hydro
Vancouver, BC
- Full-time
…provides expertise in the acquisition of property rights in support of BC Hydro’s distribution electrical system. We work collaboratively with various business groups (Distribution/Field…
Added 1 hour ago
AG
Senior Mill Projects Engineer
Artemis Gold - Blackwater Project
BC
- Other
…direction, work priorities, project oversight, and day-to-day support to the Mill Projects Engineer.• Review the progress of assigned projects and ensure emerging technical, commercial,…
Added 1 hour ago
AY
Client Services Coordinator (CAN)
Avison Young Canada
AB · Edmonton, AB
- Full-time
Located in our Edmonton office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a…
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Lethbridge, AB
- $15 to $18.75 CAD / hour
- Part-time
Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Added 1 hour ago
P&
Production Supervisor
Parrish & Heimbecker, Limited
ON · Inkerman, ON
- Full-time
New-Life Mills: New-Life Mills has been a leader in livestock nutrition since 1964, providing feed solutions that support healthy, productive animals. With a focus on research, quality…
Added 1 hour ago
Customer Care Centre Agent - Winter 2026/27
Sunshine Village Corporation
Calgary, AB
Maintain professional conduct when knowingly acting as a company representative, on or off duty.
Added 1 hour ago
R&D Associate Scientist
Daiya Foods Inc.
Burnaby, BC
Our dedication to minimizing environmental impact extends across our operations. We operate in a manufacturing facility and office that is LEED certified, embodying our commitment to…
Added 1 hour ago
KP
Premier Merchant Support Representative
KORT Payments
Toronto, ON
- Full-time
…assessment, and coordination with internal departments (e.g., Operations, IT, Risk) to drive resolution and deliver seamless customer…
Added 2 hours ago
AA
Store Driver
Advance Auto Parts
Timmins, ON
- $17.95 to $18.85 CAD / hour
- Full-time
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or…
Added 2 hours ago
Project Manager - Hybrid Power & Electrification
Hatch
Vancouver, BC
…us. Join our team of engineers and technical specialists to support utilities, governments and industry in the transition to a low carbon world. While the market is challenging, these…

March Networks

Customer Operations Specialist

Ottawa, ON, Canada

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Apply by: Apr 25, 2027
Experience: At least 5 years' experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered and fulfilled in a timely manner and customers' needs are handled in a seamless and professional manner.

Duties:

Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products
Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life)
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation)
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers
Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues)
Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases
Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years' experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work
Independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

Resolve complex customer issues and provide expert phone and email support on product details, pricing, availability, and lifecycle. Manage SAP order transactions, coordinate with internal departments to support timely fulfillment, and handle shipment information and international shipping documentation.

Requirements

Requires a college diploma or equivalent education and experience, plus at least five years of customer service experience in a technology environment. Candidates need international customer support experience and SAP Order Management (SD) experience, along with strong communication, problem-solving, organizational, and customer service skills; Salesforce Sales Cloud experience is an asset.

Skills

Customer Service
Customer Issue Resolution
Order Management
SAP Order Management (SD)
Salesforce Sales Cloud
International Customer Support
Problem Solving
Decision Making
Communication
Interpersonal Skills
Organization
Prioritization
Multitasking
Attention To Detail
Microsoft Office

Benefits

Medical And Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Video Surveillance
Order Management
SAP
SAP SD
Salesforce Sales Cloud
Microsoft Office
Order Fulfillment
Customer Escalations
Product Lifecycle
Pricing
Product Availability
Shipment Tracking
International Shipments
Pro-Forma Invoices
Freight Quotes
Customs
On-Time Delivery
Product Shortage Mitigation
Hardware
Software
Subscription Services
Cross-Functional Coordination
Customer Satisfaction

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