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Added 32 mins ago
PC
Team Leader - Hazardous Materials Division
Pinchin Canada
Richmond, BC
- $90,000 to $105,000 CAD / year
- Full-time
…ready to contribute to our growth. Pinchin is seeking to fill a Team Leader role within the Hazardous Materials division in Richmond, British…
Added 32 mins ago
KS
Engineering Manager - Industrial Automation & Power Systems
Kinetic Search Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $170,000 to $190,000 CAD / year
- Full-time
Our client is an established Canadian leader in engineered industrial automation, electrical power systems, and advanced motor control solutions. Serving some of North America's most…
Added 32 mins ago
Superintendent Security & Emergency Management
BHP
Canada
…shaping the future of sustainable agriculture and responsible resource development. That´s what the Jansen Potash Project…
Added 32 mins ago
VE
Account Manager - Chemical Water Treatment Solutions
Veolia Environnement SA
Toronto, ON
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 47 mins ago
Senior Maintenance & Reliability Engineer
Steel Reef Infrastructure Corporation
Calgary, AB
Focusing our efforts within the Western Canadian Sedimentary Basin and Bakken Resource Play, Steel Reef has become a market leader in developing the emissions-to-energy practice to supply…
Added 47 mins ago
D
Senior Delivery Consultant
Diligent
Vancouver, BC
- Full-time
…important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to…
Added 1 hour ago
T
Vendor Manager II
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 1 hour ago
L
Mine Superintendent
Ledcor
St. Lawrence, NL
- Full-time
As a Superintendent with Ledcor’s Mining team, you will provide frontline leadership for large scale mining and earthworks operations, ensuring safe, efficient, and high quality execution…
Added 1 hour ago
MN
Vice President, Professional Services
March Networks
Remote, Canada
- Full-time
- Remote
…standardizing implementation and support processes, improving resource utilization, and embedding automation, analytics, and AI into the service lifecycle. This leader must also have…
Added 1 hour ago
MN
Customer Operations Specialist
March Networks
Remote, Canada
- Full-time
- Remote
March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive…
Added 1 hour ago
Energy Group Leader
Mott MacDonald
Calgary, AB
Working across Groups, Divisions, and the Unit, the Group Leader will build an accountable, collaborative, inclusive, and technically excellent culture; align workforce and succession plans…
Added 1 hour ago
Team Leader - Field Services
QinetiQ
Medicine Hat, AB
The Field Operations Team Lead is responsible for leading and coordinating Field Services personnel in the safe and effective delivery of customer and internal operations, deployments,…
Added 1 hour ago
C
Appraiser II, Property Building
Co-operators
Calgary, AB · AB · BC · Moncton, NB · Guelph, ON · Hamilton, ON · London, ON · Mississauga, ON · Ottawa, ON · Toronto, ON · Saskatoon, SK · SK · Edmonton, AB
- Full-time
…a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and…
Added 1 hour ago
Superintendent Health & Hygiene
BHP
Canada
…shaping the future of sustainable agriculture and responsible resource development. That´s what the Jansen Potash Project…
Added 1 hour ago
PC
Service Delivery Manager ( Blairmore, AB)
Phantom Compliance
Crowsnest Pass, AB
- Part-time
…precision, agility, and results. We run like a championship sports team where every player knows their role, every move is strategic, and winning means delivering industry‑leading…
Added 1 hour ago
NB
Plant Manager
Northam Beverages
Kamloops, BC
- Full-time
The ideal candidate is a proven culture builder and hands-on leader who takes a genuine interest in the team, leads with a high level of care, and is visible and engaged in the day-to-day…
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Added 1 hour ago
MN
Customer Operations Specialist
March Networks
Ottawa, ON
- Full-time
March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive…
Added 1 hour ago
SI
SAP iXp Intern – Communications and Events Specialist
SAP IT Business Systeme
Montreal, QC
- $21 to $38 CAD / hour
- Full-time
…emotional intelligence and cultural awareness to your work and your…
Added 1 hour ago
PA Support Analyst
Canadian Natural
Calgary, AB
Make your mark while you grow your career! Join our high‑performing PA Resource team, where your expertise will play a key role in supporting the Production Accounting department with…
Added 1 hour ago
Sr. Manager, Leak Detection
Chemelex
Edmonton, AB
Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to…
Added 1 hour ago
MN
Vice President, Professional Services
March Networks
Ottawa, ON
- Full-time
…standardizing implementation and support processes, improving resource utilization, and embedding automation, analytics, and AI into the service lifecycle. This leader must also have…
Added 1 hour ago
GC
Category lead
Glencore Canada
Laval, QC
- Full-time
We are currently seeking a Category Lead, Operational Services to join our North American procurement team. In this highly visible role, you will provide strategic leadership across several…
Added 1 hour ago
IP
Events Specialist
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Coordinate with the Donor Communications team on marketing, branded materials, and sponsor and partner recognition and deliverables.
Added 2 hours ago
YH
Administrative Assistant (Full Time)
Yee Hong Centre For Geriatric Care
Markham, ON
- Full-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…

March Networks

Customer Operations Specialist

Ottawa, ON, Canada

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Apply by: Apr 25, 2027
Experience: At least 5 years' experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered and fulfilled in a timely manner and customers' needs are handled in a seamless and professional manner.

Duties:

Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products
Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life)
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation)
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers
Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues)
Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases
Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years' experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work
Independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

Resolve complex customer issues and provide expert phone and email support on product details, pricing, availability, and lifecycle. Manage SAP order transactions, coordinate with internal departments to support timely fulfillment, and handle shipment information and international shipping documentation.

Requirements

Requires a college diploma or equivalent education and experience, plus at least five years of customer service experience in a technology environment. Candidates need international customer support experience and SAP Order Management (SD) experience, along with strong communication, problem-solving, organizational, and customer service skills; Salesforce Sales Cloud experience is an asset.

Skills

Customer Service
Customer Issue Resolution
Order Management
SAP Order Management (SD)
Salesforce Sales Cloud
International Customer Support
Problem Solving
Decision Making
Communication
Interpersonal Skills
Organization
Prioritization
Multitasking
Attention To Detail
Microsoft Office

Benefits

Medical And Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Video Surveillance
Order Management
SAP
SAP SD
Salesforce Sales Cloud
Microsoft Office
Order Fulfillment
Customer Escalations
Product Lifecycle
Pricing
Product Availability
Shipment Tracking
International Shipments
Pro-Forma Invoices
Freight Quotes
Customs
On-Time Delivery
Product Shortage Mitigation
Hardware
Software
Subscription Services
Cross-Functional Coordination
Customer Satisfaction

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