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Added 1 min ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 1 min ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 1 min ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 1 min ago
PH
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
…pediatric volume and complexity. Applicants must be eligible for a specialist license, as determined by the College of Physicians and Surgeons of British…
Added 1 min ago
HM
Dermatology
Health Match BC
Port Moody, BC
- Full-time
Fraser Health Authority is seeking to add three full time consulting Dermatologists to provide enhanced specialist general Dermatology care to the communities of Tri-Cities (Port Moody,…
Added 1 min ago
HM
Obstetrics/Gynecology
Health Match BC
Mission, BC
- Full-time
…Mission, British Columbia. This opportunity is ideal for a specialist seeking to establish or expand a community-based women's health practice in a modern, fully supported…
Added 1 min ago
HM
Psychiatry
Health Match BC
Mission, BC
- Full-time
Fellowship of the Royal College of Physicians and Surgeons of Canada (FRCPC) in Psychiatry or equivalent specialist qualifications recognized for licensure in British Columbia.
Added 1 min ago
NA
SAFETY AND OCCUPATIONAL HEALTH SPECIALIST
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
Added 1 min ago
NA
ACQUISITION PROGRAM SPECIALIST
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
You will serve as an ACQUISITION PROGRAMS SPECIALIST in the MRO Logistics Department (JC4) of FLTREADCEN EAST.
Added 1 min ago
HM
Internal Medicine
Health Match BC
Mission, BC
- Full-time
The Medical Clinic (Mission) is seeking a qualified Internal Medicine – Respirology specialist to join our growing multidisciplinary medical practices. This position offers the opportunity…
Added 1 min ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
Specialist Services: One of the pediatricians does outreach clinics in Hope (50km east of Chilliwack) to serve the large geographical areas served by the hospital. One of the pediatricians…
Added 1 min ago
HM
Dermatology
Health Match BC
Burnaby, BC
- Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accomodating multiple specialists.
Added 1 min ago
HM
Dermatology
Health Match BC
New Westminster, BC
- Full-time
Added 1 min ago
HM
Dermatology
Health Match BC
Burnaby, BC
- Full-time
Added 1 min ago
HM
Obstetrics/Gynecology
Health Match BC
New Westminster, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 min ago
HM
Internal Medicine
Health Match BC
Burnaby, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 min ago
HM
Internal Medicine
Health Match BC
Burnaby, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 min ago
HM
Obstetrics/Gynecology
Health Match BC
Burnaby, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 min ago
HM
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
- Full-time
Added 1 min ago
HM
Neurology
Health Match BC
New Westminster, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 min ago
HM
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 min ago
HM
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
- Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accommodating multiple specialists.
Added 1 min ago
HM
Pediatrics
Health Match BC
New Westminster, BC
- Full-time
Specialist certification (for specialist applicants)
Added 1 min ago
HM
Obstetrics/Gynecology
Health Match BC
Burnaby, BC
- Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accommodating multiple specialists.
Added 1 min ago
HM
Pediatrics
Health Match BC
Burnaby, BC
- Full-time
Specialist certification (for specialist applicants)

March Networks

Customer Operations Specialist

Ottawa, ON, Canada

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Apply by: Apr 25, 2027
Experience: At least 5 years' experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered and fulfilled in a timely manner and customers' needs are handled in a seamless and professional manner.

Duties:

Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products
Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life)
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation)
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers
Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues)
Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases
Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years' experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work
Independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

Resolve complex customer issues and provide expert phone and email support on product details, pricing, availability, and lifecycle. Manage SAP order transactions, coordinate with internal departments to support timely fulfillment, and handle shipment information and international shipping documentation.

Requirements

Requires a college diploma or equivalent education and experience, plus at least five years of customer service experience in a technology environment. Candidates need international customer support experience and SAP Order Management (SD) experience, along with strong communication, problem-solving, organizational, and customer service skills; Salesforce Sales Cloud experience is an asset.

Skills

Customer Service
Customer Issue Resolution
Order Management
SAP Order Management (SD)
Salesforce Sales Cloud
International Customer Support
Problem Solving
Decision Making
Communication
Interpersonal Skills
Organization
Prioritization
Multitasking
Attention To Detail
Microsoft Office

Benefits

Medical And Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Video Surveillance
Order Management
SAP
SAP SD
Salesforce Sales Cloud
Microsoft Office
Order Fulfillment
Customer Escalations
Product Lifecycle
Pricing
Product Availability
Shipment Tracking
International Shipments
Pro-Forma Invoices
Freight Quotes
Customs
On-Time Delivery
Product Shortage Mitigation
Hardware
Software
Subscription Services
Cross-Functional Coordination
Customer Satisfaction

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