Find work in Canada.

510,338 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
BA
SERVICE CONSULTANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our…
Added 22 mins ago
Systems Administrator 3
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
Acts as a technical leader translating business requirements and providing technical and impact analysis to deliver enterprise system solutions.
Added 37 mins ago
CU
Full Stack Web/Multimedia/Mobile Developer
Carleton University
Ottawa, ON
- Other
…communications and IT teams, providing web design, web and multimedia development, web and mobile application development support within the Faculty of Science. As a member of the Faculty…
Added 37 mins ago
N
Growth Operations Manager
nesto
Montreal, QC
- Full-time
…achieve this in two ways: (1) work closely with a functional leader to equip their team with world class processes and technology and (2) be the owner of strategic high impact…
Added 37 mins ago
GE
Team Leader - Assistance Services (6-month temporary assignment)- EN
Global Excel Management Inc.
Montreal, QC
- Temporary
As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key…
Added 37 mins ago
GE
Team Leader - Assistance Services (6-month temporary assignment)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Temporary
As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key…
Added 37 mins ago
TH
Orthopédagogue au primaire
TELUS Health
Montreal, QC
- Full-time
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or…
Added 37 mins ago
S
Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Support your operational team / production by providing your expertise:
Added 37 mins ago
OW
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman
Toronto, ON
- Full-time
Leading the development of proprietary AI/ML solutions, algorithms, or analytical tools and infrastructure on projects and asset development
Added 1 hour ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 1 hour ago
T
Personal Banker - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
TD
Calgary, AB · AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
TT
Intermediate Geotechnical Engineer
Tetra Tech
AB · Edmonton, AB
- Full-time
…of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more…
Added 1 hour ago
TT
Project Engineer (Laval)
trane technologies
Laval, QC · Longueuil, QC
- Full-time
Trane in Laval is hiring for a Controls Project Engineer to join our team. In this role, you will be responsible for hardware and software design activities for building automation systems.…
Added 1 hour ago
A
Production Manager - ACX AutoLux
AutoCanada
Montreal, QC
- Other
Added 1 hour ago
N
Sr.Test Automation Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are seeking an experienced Sr. Test Automation Engineer to act as a functional manager in our team and drive quality assurance initiatives. The successful candidate will have a strong…
Added 1 hour ago
P&
Ingénieur analyste - Systèmes de contrôle / Engineer, Analyst - Control Systems
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 1 hour ago
R
Project Manager - Business Change
Raise
Burnaby, BC
- Full-time
Raise is currently hiring a Project Manager - Business Change on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 1 hour ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Responsible for own personal development with technological changes related to the job, ensuring that as technology and software changes, skills are kept up to date
Added 1 hour ago
UO
Senior Systems Development Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
Post-secondary education in IT or data with 5 or more years of advanced experience with relational databases and software development.
Added 1 hour ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Financial Reporting, and will support the financial reporting team who are responsible for providing consultation and support services to the…
Added 1 hour ago
OI
UI Programmer
Offworld industries
New Westminster, BC
- $85,000 to $100,000 CAD / year
- Full-time
…Reality mod for Battlefield 2. The founding purpose of the team was to bring a standalone successor of this acclaimed mod to market and build a game development studio and a livelihood from…
Added 2 hours ago
TM
Mill Maintenance Superintendent
The Mosaic Company
Colonsay, SK
- Full-time
The Superintendent serves as the site leader for maintenance strategy, workflow optimization, planning, scheduling, and equipment reliability. Accountable for the maintenance of all…
Added 2 hours ago
FC
Health & Safety Supervisor
FCC Construcción
Toronto, ON
- Contract
…activities cover all areas of engineering and construction. It is a leader in the execution of transport infrastructure, as well as in residential and non-residential construction. FCC…
Added 2 hours ago
OV
Assistant Chief Engineer | Part-Time | TD Coliseum
Oak View Group
Hamilton, ON
- $45 to $50 CAD / hour
- Part-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 2 hours ago
E
Administrative Coordinator - Government
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…

March Networks

Customer Operations Specialist

Ottawa, ON, Canada

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Apply by: Apr 25, 2027
Experience: At least 5 years' experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered and fulfilled in a timely manner and customers' needs are handled in a seamless and professional manner.

Duties:

Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products
Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life)
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation)
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers
Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues)
Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases
Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years' experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work
Independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

Apply About employer

More about this job

Responsibilities

Resolve complex customer issues and provide expert phone and email support on product details, pricing, availability, and lifecycle. Manage SAP order transactions, coordinate with internal departments to support timely fulfillment, and handle shipment information and international shipping documentation.

Requirements

Requires a college diploma or equivalent education and experience, plus at least five years of customer service experience in a technology environment. Candidates need international customer support experience and SAP Order Management (SD) experience, along with strong communication, problem-solving, organizational, and customer service skills; Salesforce Sales Cloud experience is an asset.

Skills

Customer Service
Customer Issue Resolution
Order Management
SAP Order Management (SD)
Salesforce Sales Cloud
International Customer Support
Problem Solving
Decision Making
Communication
Interpersonal Skills
Organization
Prioritization
Multitasking
Attention To Detail
Microsoft Office

Benefits

Medical And Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Video Surveillance
Order Management
SAP
SAP SD
Salesforce Sales Cloud
Microsoft Office
Order Fulfillment
Customer Escalations
Product Lifecycle
Pricing
Product Availability
Shipment Tracking
International Shipments
Pro-Forma Invoices
Freight Quotes
Customs
On-Time Delivery
Product Shortage Mitigation
Hardware
Software
Subscription Services
Cross-Functional Coordination
Customer Satisfaction

Report this job