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Added 2 mins ago
AC
Public relations specialist
Avahi Canada Inc
Brampton, ON
- From $75,000 CAD / year
- Full-time
- Hybrid
Business, management, marketing and related support services, other
Added 13 mins ago
UI
Sales Development Specialist
UAP Inc.
Fredericton, NB
- Full-time
…Installers, Store sales representative & Parts Specialists, Store management and DC management, on a regular…
Added 13 mins ago
A
Technology Training Specialist
Aplin
Vancouver, BC
- Full-time
Aplin is recruiting for a Technology Training Specialist to join a leading law firm in Vancouver. This is an exciting opportunity for an enthusiastic, personable, and tech-savvy…
Added 13 mins ago
EP
Program Specialist
Emergency Preparedness and Response | Protection civile et Intervention en cas d’urgence
Toronto, ON
- $80,089 to $115,402 CAD / year
- Temporary
As a Program Specialist, you will play a meaningful role in strengthening emergency preparedness across Ontario through the development of training, exercises, and educational resources…
Added 13 mins ago
YJ
Denim Sourcing & Production Specialist – Ladies’ Jeans
Yoga Jeans®
Montreal, QC
- Full-time
We are looking for an experienced Denim Sourcing & Production Specialist with a minimum of 5 years of experience in ladies’ denim jeans, specializing in overseas factory sourcing, price…
Added 13 mins ago
CO
Project Manager, Parks Delivery
City of Vaughan
Vaughan, ON
- $126,650 to $148,162 CAD / year
- Contract
Responsible for project management of projects, multi-disciplinary proposals, capital program, best practices and other program development and new initiatives
Added 13 mins ago
A
Quality Control Specialist / Spécialiste Contrôle
Actalent
MB · Saint-Laurent, MB
- $30 to $45 CAD / hour
- Contract
Added 13 mins ago
AC
Conseiller En Santé, Sécurité Et Environnement
Aston Carter
MB · Saint-Laurent, MB
- $35 to $42 CAD / hour
- Contract
Added 13 mins ago
Research Methods Specialist - Education Evaluation
CAMH
Toronto, ON
…algorithm development, construction of validated scales, database management and the use of machine learning. Knowledge and understanding of qualitative and quantitative research methods is…
Added 13 mins ago
LP
Administration & Yardi Operations Team Lead (Condominium)
Larlyn Property Management
London, ON
- Full-time
Larlyn Property Management Ltd. is seeking an experienced property administration professional to
Added 28 mins ago
Bloomberg On-Site Support Specialist
Bloomberg
Toronto, ON
As a Support Specialist with Bloomberg On-Site Support (BOS) in Toronto, you will provide high-touch technology support for Bloomberg colleagues and business groups based at our 161 Bay…
Added 43 mins ago
LG
Chief Financial Officer
Lancaster Group Inc
Hamilton, ON
- From $200,000 CAD / year
- Full-time
Develop and monitor financial KPIs, dashboards and management reporting
Added 43 mins ago
B
Digital Experience Specialist, Web & Optimization
Beanfield
Toronto, ON
- Full-time
We’re looking for a Digital Experience Specialist to help create, manage and continuously improve our customer experience.
Added 43 mins ago
Specialist Solutions
Independent Electricity System Operator
Canada
Requires a strong academic knowledge of computer science and associated subjects, including a strong theoretical knowledge pertinent to the specialist areas of the technical or business…
Added 1 hour ago
I
Junior Credit Collections/AR Specialist
isgSearch
Woodbridge, ON
- $60,000 to $65,000 CAD / year
- Full-time
Junior Accounts Receivable & Collections Specialist
Added 1 hour ago
I
Senior Credit Collections/AR Specialist
isgSearch
Woodbridge, ON
- $65,000 to $75,000 CAD / year
- Full-time
Senior Accounts Receivable & Collections Specialist
Added 1 hour ago
TC
Automation Engineering Specialist
TOYOTETSU CANADA INC
Norfolk, ON · Simcoe, ON
- Other
…Simcoe, Ontario has an opening for an Automation Engineering Specialist. This position is part of the Manufacturing Advancement Team and will support advanced automation initiatives across…
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Langley (District), BC
- Part-time
A good knowledge of various beauty products and services available
Added 1 hour ago
SH
Sourcing and Contracts Operation Specialist
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The role of Sourcing and Contracts Operation Specialist is responsible for providing purchasing and coordination support to contracts, Capital purchases, manage and support end users in the…
Added 1 hour ago
PH
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
- Part-time
…in the province, and conducts research to advance health and knowledge through the BC Children’s Hospital Research Institute (BCCHR), and collaborations with other institutions. BCCH was…
Added 1 hour ago
K
Account Manager
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 1 hour ago
PH
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
The MRT Crisis Intervention Specialist assesses incidents, working environments and the need for care and/or emotional wellness of individuals at the site, scene, workplace or meeting area…
Added 1 hour ago
A
Information Technology (IT) Support Specialist
AvPosts
Calgary, AB · Greater Calgary Metropolitan Area
- Internship
…problem-solving skills to join our team. As a Technology Support Specialist, you will play deliver hands on support across the organization. While performing this role, you will demonstrate…
Added 1 hour ago
RB
Banking Advisor - Toronto Downtown (Bilingual: English and Cantonese/Mandarin/French/Vietnamese/Spanish)
Royal Bank of Canada
Toronto, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
SD
Beauty Specialist, Hourly Part Time Night
Shoppers Drug Mart
Toronto, ON
- Part-time
A good knowledge of various beauty products and services available

March Networks

Customer Operations Specialist

Remote, Canada

Remote

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Workplace: Remote
Experience: · At least 5 years’ experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers’ orders are entered and fulfilled in a timely manner and customers’ needs are handled in a seamless and professional manner.

Duties:

· Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products.

· Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life).

· Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).

· Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers.

· Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues).

· Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases.

· Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

· College diploma or equivalent combination of education and experience

· At least 5 years’ experience as a customer service representative in a technology environment

Qualifications and Experience:

· Demonstrated experience working with international customers in various time zones

· SAP experience in Order Management (SD) is required

· Salesforce (Sales Cloud) experience would be an asset

· Sound problem solver and decision maker

· Professional demeanour and excellent customer service focus

· Strong knowledge of MS Office (Word, Excel, PowerPoint)

· Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions

· Ability to manage customer expectations

· Ability to work

o Independently and as part of a team

o Well under pressure and meet deadlines

o In a fast-paced, dynamic environment, ability to prioritize and multitask

· Attention to detail, investigative, committed to quality

· Resilient, ability to maintain composure in stressful situations

· Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

The Customer Operations Specialist manages customer orders, resolves complex escalations, and ensures timely product delivery. They act as a subject-matter resource for product information and coordinate across internal departments to maintain seamless customer service.

Requirements

Candidates must have at least 5 years of experience in a technology-focused customer service role and a college diploma. Proficiency in SAP Order Management and strong interpersonal skills are required to handle international customer interactions.

Skills

Order management
SAP
Customer service
Problem solving
Decision making
Communication skills
Interpersonal skills
Organizational skills
Multitasking
Attention to detail
Salesforce
MS Office
Time management
Conflict resolution
International logistics

Benefits

Medical benefits
Dental benefits
Health club reimbursement
Professional development support
Company holiday closure

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Video Surveillance
SAP
Order Management
Salesforce
Logistics
International Shipping
Pro-forma Invoices
Freight Quotes
Hardware
Software
Subscription Services
Customer Support
Escalation Management
Product Lifecycle
MS Office
Order Fulfillment
Technology Industry
B2B
Operations

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