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Added 12 mins ago
MU
Project Manager, Harmonization
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Reporting to the Vice-President, Communications and Institutional Relations (CIR) and Executive Sponsor, the Project Manager, Harmonization leads the planning, oversight, and execution of a…
Added 12 mins ago
B
Marketing Coordinator - BMO Rewards Team (Co-op/Internship) Winter 2027
BMO
Toronto, ON · BMOPLACE
- Full-time
Supports the production of products and marketing solutions to include communications, articles, presentations and sales tools.
Added 27 mins ago
BL
Legal Administrative Assistant (Immigration) - Part-time
BC Legal Management Association
Vancouver, BC
- Part-time
- Other
Maintain records of submissions, correspondence, confirmations and government communications
Added 27 mins ago
D
Field Service Engineer (Calgary)
DiaSorin
Mississauga, ON
- $85,000 to $100,000 CAD / year
Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
Added 27 mins ago
GE
Human Resources Generalist
GFL Environmental Inc.
Calgary, AB · Rocky View No 44, AB
- Full-time
Partner directly with site managers and supervisors to build frontline leadership capabilities, reinforcing manager ownership over team performance and accountability.
Added 27 mins ago
S
Stage Experience Lead - Full Time
Sephora
Langford, BC
- $22.85 to $28.55 CAD / hour
- Full-time
…Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and…
Added 42 mins ago
A
Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
We are looking to fill an opening for a Product Owner to join the Client Experience, Marketing, and Communications (CXMC) team for 12 months.
Added 42 mins ago
T
Security Manager
TERAGO
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Maintain and test incident-response, ransomware, and AI-related playbooks, including escalation paths, executive communications, and post-incident reviews.
Added 42 mins ago
RB
Vice President, Business Markets Ontario North East
Royal Bank of Canada
Ottawa, ON
- Full-time
The successful candidate must be located in and fully mobile across the Ontario North East region. Working territory will be discussed with hiring manager.
Added 42 mins ago
AY
Client Services Coordinator (CAN)
Avison Young Canada
AB · Edmonton, AB
- Full-time
Located in our Edmonton office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a…
Added 42 mins ago
AG
Budget Project Coordinator
Adelphi Group
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or…
Added 42 mins ago
CH
Youth Support Worker
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Drake
- Part-time
Read and review all pertinent information and communication (i.e. Incident reports, communications logs, policies, procedures, emails, etc)
Added 57 mins ago
C
Change Management Manager
Cella
Toronto, ON · Greater Toronto Area, Canada
- $40 to $46 CAD / hour
- Contract
…will serve as a strategic partner to HR, Talent, Technology, Communications, Operations, and executive leadership. You will establish robust governance frameworks, conduct end-to-end…
Added 57 mins ago
TH
MERCHANDISING SPECIALIST - LIVE GOODS
The Home Depot
Canada
- Full-time
…listings, supplier base and marketing activity. This role manages communications with internal and external partners, resolves store and vendor issues, and ensures a high level of service…
Added 57 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Edmonton, AB
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 57 mins ago
Quality Manager (Night)
PACT
ON · Mississauga, Ontario
The Pearson Airport Construction Team (PACT) is seeking an experienced Quality Manager to oversee and drive quality assurance and control efforts across major electrical, mechanical, and…
Added 57 mins ago
CF
Manager, Events & Rentals
Canadian Film Centre
Toronto, ON
- Full-time
The Manager, Events & Rentals, leads the planning and execution of all CFC events while overseeing facility rentals as a key revenue stream. This role is also responsible for obtaining and…
Added 57 mins ago
FT
Logistics Coordinator
FLS Transportation Services (USA) Inc.
Calgary, AB
- Full-time
Communicate service issues with the appropriate Account Manager;
Added 57 mins ago
BH
Properties Asset Planner (Project Manager)
BC Hydro
Vancouver, BC
- Full-time
Bachelor's degree in a relevant discipline such as Real Estate, Communications, Engineering, Business, Economics, or a related field.
Added 1 hour ago
AA
26-111: Disabilities Management Advisor
Associated Ambulance
AB · Acheson, Alberta
- Full-time
Reports Directly To: Manager, Employee Relations & Total Compensation
Added 1 hour ago
UO
Academic and Student Programs Coordinator
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $5,519 to $6,326 CAD / month
- Full-time
The Academic & Student Programs Coordinator reports to the Manager, Administration and works closely with faculty members, academic leaders, students, and administrative colleagues across…
Added 1 hour ago
T
Vendor Manager II
TD
Toronto, ON
- Full-time
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Added 1 hour ago
SL
Senior Consultant, AI Strategy & Program Execution
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…execution. In addition, they will serve as the primary program manager for an assigned AI workstream within the portfolio, coordinating stakeholders and ensuring priorities translate into…
Added 1 hour ago
B
Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
Effective business writing and communications capabilities
Added 1 hour ago
M
Operating Practices Specialist
Metrolinx
Canada
- Full-time
…be the subject matter expert in Rail Operations, Signals and Communications and CROR railway rules and regulations. They will perform compliance and verification audits including locomotive…

March Networks

Customer Operations Specialist

Remote, Canada

Remote

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Workplace: Remote
Experience: · At least 5 years’ experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers’ orders are entered and fulfilled in a timely manner and customers’ needs are handled in a seamless and professional manner.

Duties:

· Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products.

· Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life).

· Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).

· Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers.

· Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues).

· Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases.

· Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

· College diploma or equivalent combination of education and experience

· At least 5 years’ experience as a customer service representative in a technology environment

Qualifications and Experience:

· Demonstrated experience working with international customers in various time zones

· SAP experience in Order Management (SD) is required

· Salesforce (Sales Cloud) experience would be an asset

· Sound problem solver and decision maker

· Professional demeanour and excellent customer service focus

· Strong knowledge of MS Office (Word, Excel, PowerPoint)

· Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions

· Ability to manage customer expectations

· Ability to work

o Independently and as part of a team

o Well under pressure and meet deadlines

o In a fast-paced, dynamic environment, ability to prioritize and multitask

· Attention to detail, investigative, committed to quality

· Resilient, ability to maintain composure in stressful situations

· Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

The Customer Operations Specialist manages customer orders, resolves complex escalations, and ensures timely product delivery. They act as a subject-matter resource for product information and coordinate across internal departments to maintain seamless customer service.

Requirements

Candidates must have at least 5 years of experience in a technology-focused customer service role and a college diploma. Proficiency in SAP Order Management and strong interpersonal skills are required to handle international customer interactions.

Skills

Order management
SAP
Customer service
Problem solving
Decision making
Communication skills
Interpersonal skills
Organizational skills
Multitasking
Attention to detail
Salesforce
MS Office
Time management
Conflict resolution
International logistics

Benefits

Medical benefits
Dental benefits
Health club reimbursement
Professional development support
Company holiday closure

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Video Surveillance
SAP
Order Management
Salesforce
Logistics
International Shipping
Pro-forma Invoices
Freight Quotes
Hardware
Software
Subscription Services
Customer Support
Escalation Management
Product Lifecycle
MS Office
Order Fulfillment
Technology Industry
B2B
Operations

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