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Added 16 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 16 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 16 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 16 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 16 mins ago
GE
Buffet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 16 mins ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy Senior Manager is responsible for ensuring overall delivery…
Added 46 mins ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…prospecting tools, the BDR converts employer interest into Sales Qualified Leads (SQLs) and hiring activity. Working in close collaboration with the Campaign Manager, Employment…
Added 46 mins ago
TH
Plumbing and Electrical Sales Associate: Part Time - COURTENAY
The Home Depot Canada
Courtenay, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 46 mins ago
TH
Overnight Freight Associate Part Time -7172 Sherwood Park
The Home Depot Canada
Sherwood Park, AB
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 1 hour ago
TH
Department Supervisor Full-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 1 hour ago
L
Retail Assistant Store Manager
Lovisa
Markham, ON
- Full-time
It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team.
Added 1 hour ago
S
Stage Experience Lead - Full Time
sephora.com
London, ON
- $22.2 to $26.1 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 2 hours ago
CC
Business Development Manager
Confidential Careers
Calgary, AB
- Full-time
We are seeking an experienced and commercially driven Business Development Manager to support the growth of our nitrogen services operations in Canada.
Added 2 hours ago
GM
bakery manager - retail
Grey Matlock Bakery
Saskatoon, SK
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 2 hours ago
D
Account Manager
d8eedab5-d750-47d2-ba1f-8bfec4820a1f
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 3 hours ago
TC
Assistant Store Manager Winners Swift Current
TJX Canada – Winners, Marshalls, HomeSense
Swift Current, SK
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 3 hours ago
FS
Sales Manager – In-Home Remodeling
Five Star Bath Solutions of Ottawa
Ottawa, ON
- Full-time
Five Star Bath Solutions of Ottawa is seeking an exceptional, highly driven Sales Manager to lead our next phase of growth.
Added 3 hours ago
GC
Manager, Business Development - Atlantic Canada
Giffen Consulting
St. John's, NL
- Full-time
Giffen Consulting Ltd. (Giffen) is looking for an experienced Manager, Business Development - Atlantic Canada to join our already accomplished Business Development team. This is starting as…
Added 3 hours ago
WC
(CAN) Caissier
Walmart Canada
Hull, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 3 hours ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Winnipeg, MB
- Temporary
Must exercise independent judgment and discretion partnering with Store Sales Manager and/or Assistant Managers, as needed
Added 3 hours ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Rosemère, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 3 hours ago
CR
Office Manager
COGIR Real Estate
Ottawa, ON
- Full-time
…have the opportunity to work closely with our Regional and Support Office teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your…
Added 3 hours ago
V
IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
…service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT…
Added 3 hours ago
V
IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
…service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT…
Added 4 hours ago
CC
Advertiser Account Manager
Creative Clicks
Toronto, ON
- Full-time
Advertiser Account Manager – Performance Marketing

March Networks

Customer Operations Specialist

Remote, Canada

Remote

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Workplace: Remote
Experience: · At least 5 years’ experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers’ orders are entered and fulfilled in a timely manner and customers’ needs are handled in a seamless and professional manner.

Duties:

· Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products.

· Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life).

· Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).

· Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers.

· Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues).

· Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases.

· Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

· College diploma or equivalent combination of education and experience

· At least 5 years’ experience as a customer service representative in a technology environment

Qualifications and Experience:

· Demonstrated experience working with international customers in various time zones

· SAP experience in Order Management (SD) is required

· Salesforce (Sales Cloud) experience would be an asset

· Sound problem solver and decision maker

· Professional demeanour and excellent customer service focus

· Strong knowledge of MS Office (Word, Excel, PowerPoint)

· Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions

· Ability to manage customer expectations

· Ability to work

o Independently and as part of a team

o Well under pressure and meet deadlines

o In a fast-paced, dynamic environment, ability to prioritize and multitask

· Attention to detail, investigative, committed to quality

· Resilient, ability to maintain composure in stressful situations

· Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

The Customer Operations Specialist manages customer orders, resolves complex escalations, and ensures timely product delivery. They act as a subject-matter resource for product information and coordinate across internal departments to maintain seamless customer service.

Requirements

Candidates must have at least 5 years of experience in a technology-focused customer service role and a college diploma. Proficiency in SAP Order Management and strong interpersonal skills are required to handle international customer interactions.

Skills

Order management
SAP
Customer service
Problem solving
Decision making
Communication skills
Interpersonal skills
Organizational skills
Multitasking
Attention to detail
Salesforce
MS Office
Time management
Conflict resolution
International logistics

Benefits

Medical benefits
Dental benefits
Health club reimbursement
Professional development support
Company holiday closure

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Video Surveillance
SAP
Order Management
Salesforce
Logistics
International Shipping
Pro-forma Invoices
Freight Quotes
Hardware
Software
Subscription Services
Customer Support
Escalation Management
Product Lifecycle
MS Office
Order Fulfillment
Technology Industry
B2B
Operations

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