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Added 2 mins ago
C
Sales Associate
Claire's
Fredericton, NB
- $15 to $16 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 2 mins ago
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Junior Accountant
Raise
Mississauga, ON
- Full-time
…accounting duties and month-end accounting functions for the Sales and Marketing team. You will play a key role in revenue and opex accruals, balance sheet reconciliations, invoice…
Added 2 mins ago
PC
Business Development Manager
Punjabi Chaap Corner Canada
Mississauga, ON
- Part-time
Role Description The Business Development Manager is a part-time, on-site role based in Mississauga, ON. This role focuses on identifying and pursuing new business opportunities, including…
Added 2 mins ago
BD
63-Keyholder | Part Time
Bath Depot
Oshawa, ON
- Part-time
Do you thrive on reaching sales targets and take pride in delivering exceptional customer service while building lasting client relationships?
Added 2 mins ago
CS
Inside Sales Representative
Certified Sales and Rentals
Saskatoon, SK
- Full-time
Our diverse Group of Companies consists of Northern Strands, Fortis Mining Engineering Manufacturing, and Certified Sales & Rentals comprising 15 divisions ranging from rigging/lifting…
Added 2 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Mont-Royal, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
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Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Contract
The Commercial Contracts Manager will be responsible for providing world-class support from
Added 2 mins ago
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Assistant Store Manager - Faubourg de la Gare Vaudreuil
RCL - Reitmans Canada Ltd/Ltée
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 2 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 2 mins ago
SH
Retail Sales Associate
Sunglass Hut
Nanaimo, BC
- Part-time
As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.
Added 2 mins ago
UO
Employer Relations Specialist, Haskayne School of Business
University of Calgary
Calgary, AB
- Volunteer
…is a member of the Student Services team and reports to the Manager, Career & Life Design. The scope of the Career and Life Design team focuses primarily on: 1) career advising, 2) career…
Added 2 mins ago
DG
Assistant Sales Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
North Shore Acura is currently seeking a motivated and customer-focused Assistant Sales Manager to support the leadership of our Sales team and contribute to the overall success of the…
Added 2 mins ago
C
Store Manager
Claire's
Toronto, ON
- $25 to $26 USD / hour
- Full-time
…love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for…
Added 2 mins ago
DG
Service Lot Attendant
Dilawri Group of Companies
Vancouver, BC
- Full-time
The Sales Lot Attendant at Mercedes-Benz Vancouver plays a key role in supporting the dealership’s sales operations by ensuring that all vehicles on the lot and in the delivery area are…
Added 2 mins ago
S
Grocery Manager
Sobeys
Mission, BC
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 2 mins ago
AS
Estimator, Camp Services
ATCO Structures
Calgary, AB
- Full-time
…operations. Working closely with Camp Services Operations, Sales, Business Development, Supply Chain, Proposals, Finance, Commercial, Indigenous Relations, and the broader Structures team,…
Added 3 mins ago
Meat Wrapper (Oakridge)
Calgary Co-operative Association Limited
Calgary, AB
…Wrapper position reports directly to the Meat Supervisor/Meat Manager, and the main responsibilities…
Added 3 mins ago
ES
Operations Manager
Everest Solutions and Images Ltd.
Canada
- Full-time
The Operations Manager provides leadership and oversight for Area Operations, including Sales Support, Production, staffing, and budget management. This role plays a key part in ensuring…
Added 3 mins ago
Liquor Store Clerk Cashier (Crowfoot)
Calgary Co-Op Wine Spirits Beer
Calgary, AB
…reports directly to the Liquor Store Supervisor/Liquor Store Manager, and the main responsibilities…
Added 3 mins ago
Retail Sales Associate
EssilorLuxottica Group
Nanaimo, BC
As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.
Added 3 mins ago
QH
Assistant Store Manager
QE Home
North Vancouver, BC
- Full-time
Supporting the Store Manager in daily operations, including sales, merchandising, team leadership, and guest experience.
Added 18 mins ago
BG
Branch Manager - Peterbilt
Brandt Group of Companies
North Bay, ON
- Full-time
Brandt Tractor Ltd. has an exciting opportunity for a Branch Manager in our North Bay Brandt Peterbilt location.
Added 18 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
North Bay, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 18 mins ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
North Bay, ON
- Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 18 mins ago
BG
Représentant·e des ventes - Équipement de construction compact | Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Mont-Joli, QC
- Full-time
Brandt is currently seeking a Territory Manager - Compact Construction Equipment for our Mont-Joli location.

March Networks

Customer Operations Specialist

Remote, Canada

Remote

Hiring salary range for this position is between $60,000 - $65,000. · Full-time

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Job details

Pay: Hiring salary range for this position is between $60,000 - $65,000.
Job type: Full-time
Workplace: Remote
Experience: · At least 5 years’ experience as a customer service representative in a technology environment
Posting language: English
Posted: Oct 27, 2026

Original job description

March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers’ orders are entered and fulfilled in a timely manner and customers’ needs are handled in a seamless and professional manner.

Duties:

· Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products.

· Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life).

· Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).

· Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers.

· Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues).

· Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases.

· Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

· College diploma or equivalent combination of education and experience

· At least 5 years’ experience as a customer service representative in a technology environment

Qualifications and Experience:

· Demonstrated experience working with international customers in various time zones

· SAP experience in Order Management (SD) is required

· Salesforce (Sales Cloud) experience would be an asset

· Sound problem solver and decision maker

· Professional demeanour and excellent customer service focus

· Strong knowledge of MS Office (Word, Excel, PowerPoint)

· Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions

· Ability to manage customer expectations

· Ability to work

o Independently and as part of a team

o Well under pressure and meet deadlines

o In a fast-paced, dynamic environment, ability to prioritize and multitask

· Attention to detail, investigative, committed to quality

· Resilient, ability to maintain composure in stressful situations

· Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

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More about this job

Responsibilities

The Customer Operations Specialist manages customer orders, resolves complex escalations, and ensures timely product delivery. They act as a subject-matter resource for product information and coordinate across internal departments to maintain seamless customer service.

Requirements

Candidates must have at least 5 years of experience in a technology-focused customer service role and a college diploma. Proficiency in SAP Order Management and strong interpersonal skills are required to handle international customer interactions.

Skills

Order management
SAP
Customer service
Problem solving
Decision making
Communication skills
Interpersonal skills
Organizational skills
Multitasking
Attention to detail
Salesforce
MS Office
Time management
Conflict resolution
International logistics

Benefits

Medical benefits
Dental benefits
Health club reimbursement
Professional development support
Company holiday closure

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Video Surveillance
SAP
Order Management
Salesforce
Logistics
International Shipping
Pro-forma Invoices
Freight Quotes
Hardware
Software
Subscription Services
Customer Support
Escalation Management
Product Lifecycle
MS Office
Order Fulfillment
Technology Industry
B2B
Operations

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