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March Networks

Logistics Coordinator

Ottawa, ON, Canada

Pay: Hiring salary range for this position is between $75,000 - $85,000.
Job type: Full-time
Apply by: Mar 29, 2027
Experience: 2+ years of inventory control experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Department: Supply Chain / Operations

Reports To: Planning & Logistics Manager

Location: Ottawa (on-site)

Employment Type: Full-Time

Description

March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Position Summary

Working with our third Party Order Fulfillment partners, the Logistics Coordinator handles the daily movement of goods in both directions. Outbound, that means finished products, components and demo equipment. Inbound and repair, which means customer returns, RMAs and repair orders. Where required, the role does the shipping, receiving, customs and carrier work to get shipments delivered on time, compliantly and at a reasonable cost, and works closely with carriers, freight forwarders, customs brokers, 3PLs and subcontracted repair centers.

Key Responsibilities

Transportation & Shipping

Book domestic and international shipments by air, ocean, ground and courier. Pick the mode and carrier based on cost, transit time and service level
Act as the day-to-day contact for carriers, freight forwarders, customs brokers, 3PLs and repair service providers. Provide them with shipment instructions and direction
Track shipments and handle exceptions such as customs holds, delays, damaged goods and carrier issues. Update internal teams and customers on status
Give Sales, Customer Service and Professional Services shipment visibility and delivery estimates, and support field requirements

Customs & Trade Compliance

Prepare and manage customs paperwork, including commercial invoices, certificates of origin, HS/tariff classifications, and import/export licenses
Run denied party screening and applied export control classifications (ECCN, and ITAR where it applies) and country-specific import restrictions
Coordinate customs clearance for international returns and repair shipments, both outbound to repair centers and back to customers
Manage our duty accounts around the world to ensure where possible duty exposure is minimized and duty recovery is managed
Familiarity with CBP, ACE Portal and CARM Portal

Reverse Logistics & Repair Orders

Process customer RMAs and internal and external repair orders, and make sure they are complete, documented and shipped on time
Coordinate shipments to and from subcontracted repair centers, following OEM repair instructions and processes

Inventory & Records

Check inventory levels and make stock transfers between warehouses and distribution hubs as needed
Keep shipment, repair and inventory transaction records accurate in the ERP/TMS
Transact inventory receipt and shipments from suppliers and to customers into and out of the March Networks ERP system (SAP)

Qualifications

A diploma or degree in Supply Chain, Materials Management, International Trade or a related field, or equivalent experience
3+ years in logistics, shipping/receiving, customs or reverse logistics, ideally in a technology, electronics or manufacturing company
2+ years of inventory control experience
Working knowledge of Incoterms, customs procedures and export control requirements
Experience with freight forwarders, customs brokers and carriers across North America, EMEA and/or APAC
Comfortable with ERP and transportation systems (SAP, Oracle, NetSuite or similar, ACE Portal and CARM Portal) and with Excel
Strong customer service focus, organization and follow-through. Able to juggle many shipments against tight deadlines
Clear written and verbal communication with internal and external contacts, across time zones

Preferred certifications (asset, not required): CCS, CITP or an equivalent customs or trade certification.

Work Environment

Mainly office-based, with regular time in the shipping and receiving area. The role involves using cargo knives, tape dispensers, pallet trucks and hand carts, and some physical effort
Requires focused attention and occasionally extra hours to meet shipping deadlines. There will be some early or late calls with overseas partners and carriers

Why Work at March Networks?

Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $75,000 - $85,000. This is an existing vacancy with one opening.

Apply About employer

More about this job

Responsibilities

Coordinate domestic and international shipments, customs clearance, carrier relationships, and shipment updates for finished goods, components, returns, and repair orders. Process RMAs and inventory transactions, maintain accurate ERP/TMS records, and support timely, compliant, and cost-effective delivery.

Requirements

Requires a diploma or degree in supply chain, materials management, international trade, or a related field, or equivalent experience; candidates should have at least three years of relevant logistics experience and two years of inventory control experience. Applicants should understand Incoterms, customs procedures, and export controls, have experience with logistics partners across global regions, and be comfortable using ERP/TMS platforms and Excel.

Skills

Domestic and International Shipping
Carrier and Freight Forwarder Coordination
Customs Documentation
Trade Compliance
Export Controls
Denied Party Screening
Reverse Logistics
RMA and Repair Order Processing
Inventory Control
SAP
Excel
Incoterms
Shipment Tracking
Customer Service
Communication

Benefits

Medical and Dental Benefits
Health Club Reimbursement
Professional Development Support
Company Holiday Closure
Work-Life Balance Support

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Logistics
Transportation
Domestic Shipping
International Shipping
Air Freight
Ocean Freight
Ground Freight
Courier
Freight Forwarders
Customs Brokers
Third-Party Logistics
Customs Clearance
Commercial Invoices
Certificates of Origin
HS/Tariff Classification
Import/Export Licenses
Denied Party Screening
ITAR
CBP
ACE Portal
CARM Portal
Incoterms
Reverse Logistics
RMA
Inventory Control
SAP
CCS

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