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March of Dimes Canada

Scheduling Systems Administrator

Toronto, ON, Canada

Pay: Salary: $21.90 per hour Hours: Up to 37.5 hours per week Schedule: Evenings, 3:00 p.m. to 11:00 p.m., Monday to Friday, with alternating weekends and some flexibility to accommodate program scheduling needs.
Posting language: English
Posted: Oct 1, 2026

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Original job description

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

The Opportunity:

We are currently looking for one full-time, 1-year contract Scheduling Systems Administrator to join our team in Central Toronto.

The Scheduling Systems Administrator will provide scheduling and administrative support across Maple House, Meynell, Bloor, and McCaul Supportive Housing Programs.

Salary: $21.90 per hour
Hours: Up to 37.5 hours per week
Schedule: Evenings, 3:00 p.m. to 11:00 p.m., Monday to Friday, with alternating weekends and some flexibility to accommodate program scheduling needs.

Responsibilities:

Use the electronic Quatro Scheduling system to assist with developing and revising ongoing master schedules for clients and staff in accordance with client service and budgeted hours
Complete and revise block schedules, including call-ins and filling shifts as required
Respond to client and staff calls in a timely manner and report concerns or issues to the Service Manager/Designate
Schedule staff training and follow up on completion, including updating the 30-day overdue report
Ensure policy manuals are printed and updated at the program level
Ensure communication binders are updated and maintained at programs
Follow up on client feedback and consumer evaluations for staff performance reviews
Ensure filing and documentation are completed, including Notes-to-File, Incident Reports, and archiving
Carry the after-hours phone as part of a rotating on-call schedule to provide evening coverage for clients and staff
Support all areas of Health and Safety within the programs
Perform additional related responsibilities as required

Qualifications:

High School Diploma or equivalent
Ability to take initiative, multitask, and work under pressure while meeting deadlines
Demonstrated proficiency with computer hardware and software, including MS Office, Navision, and Quatro or an equivalent scheduling system
Excellent telephone manner and customer service skills
Flexibility to adapt to changing demands of the job
Excellent interpersonal and communication skills
Strong math accuracy
Excellent writing and proofreading skills, with exceptional organizational skills
Scheduling experience is considered an asset
Reliable mode of transportation

Please note this is a one-year contract.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: Contributing to our important mission: creating real change for people with disabilities.

Joining a leading national charity with a history of impact and a future full of possibility Enjoying industry-leading employment incentives and benefits Supported in your professional growth, development, and success Included in our empathetic and supportive work culture Learn more about why we’re a great employer at marchofdimes.ca/careers. For general inquiries, you can reach us at talent@marchofdimes.ca

We value the health & safety of our employees!

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members - and in our shared culture - so that we all feel included, safe, and confident at work every single day.

Apply About employer

More about this job

Responsibilities

The Scheduling Systems Administrator will manage master schedules for clients and staff using the Quatro system and provide administrative support across multiple housing programs. Responsibilities also include responding to staff and client calls, maintaining documentation, and participating in an after-hours on-call rotation.

Requirements

Candidates must possess a high school diploma and demonstrate proficiency in computer software including MS Office and scheduling systems. Strong organizational, communication, and math skills are required, along with the ability to work under pressure and adapt to changing demands.

Skills

Scheduling
Administrative support
Customer service
Data entry
Time management
Multitasking
Communication skills
Interpersonal skills
Math accuracy
Proofreading
Writing
MS Office
Navision
Quatro scheduling system
Health and safety compliance

Benefits

Professional growth support
Supportive work culture

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Administrative Support
Quatro
Navision
MS Office
Supportive Housing
Community Support Services
Data Management
Customer Service
Health and Safety
Incident Reporting
Documentation
On-call
Scheduling Systems
Non-profit
Social Services

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