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Added 23 mins ago
V
Data Center Solutions Architect - Sales Engineer
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- Full-time
The Solutions Engineering Department serves as the technical backbone of the sales organization, bridging customer business needs with the company’s technical capabilities and solutions.…
Added 23 mins ago
TC
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- $100,000 to $140,000 CAD / year
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Added 2 hours ago
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Marcone Supply

Inside Sales Representative

ON, Canada
Ontario, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2 years prior call center experience in a related field, with similar computer requirements
Working hours: 40 hours per week
Posting language: English
Posted: Oct 7, 2026

Original job description

About Marcone Appliance Parts Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high-quality customer experience through accurate execution and effective communication.

Essential Job Duties

Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
Processes customer requests for pricing, information, and availability regarding products.
Processes customer orders for products both in stock and special order.
Identifies, researches, and resolves customer issues using the computer system.
Responsible for following up on customer inquiries not immediately resolved.
Provides customers with product and service information and promotes Up-selling products and services.
Responsible for completing call logs and reports.
Research billing issues.
Raise awareness and communicate with management of trends in customer calls.
Coaches’ customers how they can utilize computer systems to assist in resolving problems.
Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
Other duties as assigned.

Qualifications

High School Diploma or GED equivalent
2 years prior call center experience in a related field, with similar computer requirements
Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
Aptitude for mathematical operations and numerical analysis.

Physical Requirements

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
Continuous use of fingers, hands, and arms for computer and office-related tasks

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
Life insurance, plus short- and long-term disability coverage
RRSP with company contributions
Paid time off - vacation, holidays and personal days
Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com

Apply About employer

More about this job

Responsibilities

Manage and develop relationships with assigned customers by responding to inquiries, making targeted outbound calls, processing orders, and providing product and service guidance. Resolve customer and billing issues, follow up on open inquiries, promote additional products and services, and maintain accurate call records and system updates.

Requirements

A high school diploma or GED and two years of related call center experience are required. Candidates should be proficient with relevant Microsoft Office applications, able to learn company systems, and comfortable with numerical analysis and regular computer-based office work.

Skills

Inside Sales
Inbound and Outbound Calling
Order Processing
Customer Issue Resolution
Product Guidance
Upselling
Customer Retention
Call Logging and Reporting
Billing Research
Microsoft Office
Data Entry
Numerical Analysis
Customer Communication

Benefits

Health Benefits
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Life Insurance
Short-Term Disability Coverage
Long-Term Disability Coverage
Paid Time Off
Employee Assistance Program
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales Representative
Appliance Parts
Customer Relationships
Inbound Inquiries
Outbound Calls
Order Processing
Pricing
Product Availability
Special Orders
Customer Issue Resolution
Upselling
Customer Retention
Call Logs
Billing Issues
Microsoft Office
Word
Excel
PowerPoint
Outlook
SharePoint
Enterprise Systems
Data Entry
Numerical Analysis
Customer Service
Sales
Call Center

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