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Added 26 mins ago
Bid Manager
Recruitment By Design
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Communicate and coordinate with Senior Management and Project Leads to gather relevant information, specific client needs, proposed fees and required sub-consultant information;
Added 1 hour ago
Consultant, IT Systems Administrator (Airflow/Snowflake)
Project X Ltd.
Toronto, ON
Full-time
Project X Ltd. builds high-performing teams of talented, client-focused problem solvers who thrive on complex data challenges. Guided by our values of Care, Bravery, Excellence, and…
Added 6 hours ago
Human Resources Consultant
Protak Consulting Group Inc.
Ottawa, ON
Full-time
Must have a minimum of four (4) years of applied experience with language requirement specifications or job language profiles based on business needs and client service obligations.
Added 9 hours ago
Clinical - Clinical Consultant Pharmacist
CareRx Corporation
Peterborough, ON
$105,000 to $120,000 USD / year
Full-time
CareRx is looking for a Clinical Consultant Pharmacist to join our team. The Clinical Consultant Pharmacist is responsible for maintaining continuity of care for clientele through…
Added 11 hours ago
Financial Advisor
CIBC
Rouyn-Noranda, QC · Principale & Perreault
Full-time
As a member of the Personal and Business Banking Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client…
Added 11 hours ago
Financial Advisor - Saint-Léonard, Qc
CIBC
Montreal, QC
Full-time
As a member of the Personal and Business Banking Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client…
Added 12 hours ago
Endpoint Management Consultant
MSP OPERATIONAL CORP
Vancouver, BC
$125,000 to $130,000 CAD / year
Full-time
As a Senior Endpoint Management Consultant, you will be responsible for delivering on a range of business solutions across our client landscape. Our target consultant is a Microsoft-centric…
Added 17 hours ago
Seasonal Beauty Consultant | Toronto
Parfums Christian Dior
Toronto, ON
Contract
The Seasonal Beauty Consultant is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Beauty Consultant always demonstrates the…
Added 18 hours ago
Clinical Exercise Specialist
Canadian Society for Exercise Physiology (CSEP) Société canadienne de physiologie de l’exercice SCPE
Whitehorse, YT
Part-time
…support of Yukon government’s goal for a representative public service. For more information on the hiring preference visit…
Added 18 hours ago
interior design consultant
Siena Flooring Inc
Calgary, AB
Full-time
Added 20 hours ago
Manager, Financing Solutions
National Bank of Canada
Montreal, QC
Full-time
Act as a consultant aligned with client needs by leveraging your high-level knowledge and professional experience.
Added 20 hours ago
Senior SR&ED Consultant (Mechanical/ Chemical Engineering)
KPMG Canada
Victoria, BC
Full-time
We are looking for a Senior Consultant, Mechanical/ Chemical Engineering to join the Scientific Research & Experimental Development (SR&ED) team.
Added 21 hours ago
Seasonal Beauty Consultant | Toronto
LVMH Perfumes & Cosmetics
Toronto, ON
Contract
The Seasonal Beauty Consultant is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Beauty Consultant always demonstrates the…
Added 1 day ago
Bilingual Client Service Representative
IG Wealth Management
Quebec, QC
Full-time
The Client Relations department delivers critical front-line support to Advisors, Clients, Assistants, Specialists and other internal partners on business matters and products for multiple…
Added 1 day ago
Investment Specialist - Bilingual
CIBC
Boucherville, QC
Full-time
Analytical Thinking, Client Service, Communication, Customer Experience (CX), Financial Advising, Investment Planning, Work Collaboratively
Added 1 day ago
Clinical Informatics Analyst (Future Opportunities)
Mariner
NB · NS
We are seeking talented and experienced Clinical Informatic Analysts to join our Mariner Innovations team for client-based projects. In collaboration with clinical and non-clinical…
Added 1 day ago
Financial Advisor- CIRO-ID
CIBC
Sherwood Park, AB
Full-time
As a member of the Personal and Business Banking Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client…
Added 1 day ago
Financial Advisor- CIRO-ID (secondment)
CIBC
Airdrie, AB
Full-time
As a member of the Personal and Business Banking Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client…
Added 1 day ago
Lead, Health Informatics
Fraser Health
Surrey, BC
Full-time
…information system solutions that enhance decision-making and service…
Added 1 day ago
Consultant, Government Solutions
KPMG
Ottawa, ON
Full-time
We are looking for a Consultant who is curious, adaptable and ready to contribute across varied client engagements. The successful candidate will learn quickly, work effectively when…
Added 1 day ago
Senior Consultant, Government Solutions
KPMG
Ottawa, ON
Full-time
We are looking for a Senior Consultant who can lead project workstreams, structure ambiguous problems, guide analysis and develop high-quality client deliverables. The successful candidate…
Added 1 day ago
Consultant Conversion - Director, Tech Program Mgmt III
Morgan Stanley
Montreal, QC
Full-time
> Works closely with our internal client via emails and conference calls to ensure their needs are met
Added 1 day ago
Consultant, GRS
People Corporation
Calgary, AB · Edmonton, AB · AB - PC Calgary
Full-time
The GRS Consultant will support business growth and client retention through strong knowledge of group retirement solutions and the ability to build and maintain meaningful client…
Added 1 day ago
Wealth & Tax Planning Consultant, Private Wealth (Mandarin/Cantonese)
BMO
Markham, ON · UPMA
Full-time
…planning strategies. Supports the growth and retention of HNW/UHNW client assets through sophisticated wealth and tax planning solutions that broaden client conversations, enhance…
Added 1 day ago
Occupational Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
…individuals, groups, or a community. You may act as a direct service provider, consultant, educator, or advocate and function as an integral health care team member. You will engage…

Mariner

Project Manager - ITSM

NB, Canada

Apply by: Oct 17, 2026
Posting language: English
Posted: Aug 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

WHO WE ARE
Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. Our purpose has always been to be a great, everlasting technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our customers.

Mariners build for change. Like SHIFT Energy, our energy management and decarbonization company. Or East Valley created to scale social economic impact in our communities through investment and mentorship of emerging change-makers and their companies.

Mariner’s purpose has always been to be a great, everlasting technology company and the core values that guide us every day are:

OUR VALUES

We care for our team.
We care about the impact we have on our community.
We serve by solving complex problems.
We grow because growth fuels opportunities.
We innovate always and everywhere.
We build a business that lasts.

OVERVIEW OF THE ROLE

We are seeking an experienced Project Manager or Business Analyst with strong IT Service Management (ITSM) experience to support the implementation and improvement of ITSM capabilities within a client environment. The role will work across business, IT, security, and technical teams to define requirements, improve service management processes, and support implementation, with a focus on security request handling, workflow automation, and efficient service delivery.

WHAT YOU’LL BE DOING IN THE ROLE

Support the planning, implementation, and enhancement of ITSM processes, capabilities, and supporting technology
Assess current-state service management processes and identify gaps, opportunities, and areas for improvement
Work with business, IT, security, and technical stakeholders to gather, analyze, and document requirements
Define future-state processes, workflows, roles, responsibilities, and service management requirements
Support ITSM processes such as incident, service request, change, problem, and related service management practices
Define and improve security request handling, including request intake, routing, approvals, escalation, tracking, and fulfillment
Identify opportunities to automate service requests, security requests, approvals, notifications, routing, and other repeatable workflows
Facilitate stakeholder workshops and working sessions to align on requirements, processes, priorities, and implementation decisions
Translate business needs into functional requirements, user stories, process flows, and technology-enabled workflows
Coordinate implementation activities across business, technical, security, and vendor teams
Support project planning, scope and schedule management, risk and issue management, status reporting, and stakeholder communications
Support testing, validation, deployment, documentation, change readiness, and adoption of new ITSM processes

WHAT SKILLS / QUALIFICATIONS YOU’LL NEED TO DO THE JOB

5+ years of experience in Project Management, Business Analysis, IT Service Management, with demonstrated experience supporting ITSM implementations or process improvement initiatives.
Demonstrated experience supporting or leading ITSM implementations, transformations, or process improvement initiatives
Strong understanding of ITSM principles and processes, including incident, request, change, and problem management
Strong background in assessing current-state processes, gathering requirements, facilitating stakeholder workshops, and designing practical future-state workflows
Proven ability to plan and coordinate technology implementations, including scope, schedules, milestones, dependencies, risks, and issues
Hands-on experience designing service request workflows, including approvals, escalations, fulfillment, and security-related processes within an ITSM environment
Ability to identify and implement opportunities for workflow automation and process improvement
Experience supporting initiatives through requirements, design, testing, deployment, change readiness, and adoption
Ability to work effectively across business, IT, security, technical, and vendor teams
Strong written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders
Experience with ITSM platforms such as ServiceNow, Jira Service Management, BMC Helix, Freshservice, or similar is considered an asset
ITIL, PMP, PRINCE2, CBAP, CCBA, or related certifications are considered assets
Experience with cybersecurity or information security processes, workflow automation, or client-facing consulting environments is considered an asset.

…AND YOU ARE...

Always improving your skills and knowledge: you want to be the best at what you do  
Curious and creative; comfortable taking on new problems and challenges
A self-starter with the ability to recommend priorities to the project leader 
Comfortable working through problems and figuring things out with minimal supervision
Great problem-solving skills: thorough and reliable
Able to work in a team: share knowledge and assist other team members
A good communicator: able to explain your ideas and recommendations
Well organized and dependable under pressure: you manage your time effectively
Energized by our company values!

MARINER OFFERS YOU:

A values-driven workplace where people really matter 
Hybrid work environment.
Competitive salary, retirement savings program, and rewards program
Comprehensive health, dental, vision, life and disability insurance plans and access to e-health care
Paid vacation, maternity/parental leave, paid sick leave and paid Mariner MyLife days
Unlimited training

WHY MARINER?

We believe in making a positive impact in the communities where we live and work! Not only are we passionate about nurturing a thriving technology sector here in Atlantic Canada, but we are also committed to solving technology challenges that will make an impact worldwide. Technology is everlasting, and we take pride in connecting world class talent to world class projects and business solutions.

If you are an IT Professional, Software Professional, or Management Consultant, that is passionate about career development, data, and problem solving, we want to hear from you! If this sounds like someone you know, share this with them so they do not miss the opportunity to experience Mariner!

To achieve this, we know we need to be all in on training and development of our team so we can continue to move the needle in the technology sector together. Of course, we offer competitive compensation and benefits packages to our team, but our competitive edge is the development and training that our team experiences every day.

Be part of our vibrant community that values diversity and embraces inclusion at every level. We are committed to fostering a culture where individuals from all backgrounds and walks of life feel empowered to contribute their unique perspectives. Our collaborative environment celebrates the richness of ideas and experiences, and we believe that by embracing diversity, we can achieve greater innovation and excellence together. Come and help us create a workplace that reflects the beautiful tapestry of our global community.

Join our growing team!

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More about this job

Responsibilities

The Project Manager will lead the planning, implementation, and enhancement of ITSM processes and capabilities within a client environment. They will collaborate with cross-functional teams to design efficient workflows, automate service requests, and ensure successful project delivery.

Requirements

Candidates must have 5+ years of experience in project management or business analysis with a strong background in ITSM implementations. Proficiency in designing service request workflows, facilitating stakeholder workshops, and managing project lifecycles is essential.

Skills

Project management
Business analysis
ITSM
Service management
Process improvement
Requirements gathering
Workflow automation
Stakeholder management
Change management
Incident management
Problem management
Service request management
Cybersecurity
Technical documentation
ServiceNow
Jira Service Management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid vacation
Maternity/parental leave
Paid sick leave
Retirement savings program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Business Analysis
ITSM
ServiceNow
Jira Service Management
BMC Helix
Freshservice
ITIL
PMP
PRINCE2
CBAP
CCBA
Cybersecurity
Workflow Automation
Process Improvement
Incident Management
Change Management
Problem Management
Consulting
Stakeholder Workshops
Requirements Gathering
Technical Documentation
Cloud
Data
Information Security

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