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Added 2 mins ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Added 2 mins ago
Exterior Cleaner / Groundskeeper – Mall & Parking Lot (Burnaby, BC)
Kandor
Burnaby, BC
Monitor and report low gas or supply levels to the Team Leader or Supervisor
Added 16 mins ago
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National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Added 16 mins ago
O
Security Guard
OPENLANE
Richmond, BC
- Full-time
Are you ready to be part of a dynamic team in the automotive industry? OPENLANE, a leader in automotive remarketing, is looking for a Security Guard with experience in inventory control and…
Added 16 mins ago
L
Licensed Assistant Manager Winnipeg MB, LensCrafters
LensCrafters
Winnipeg, MB
- Full-time
Previous experience in leadership position within retail & customer service industry
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Licensed Optician-Part Time-Ottawa, ON-LensCrafters
LensCrafters
Ottawa, ON
- Part-time
Previous customer service & retail experience
Added 16 mins ago
OH
Senior Sales Consultant
Olympic Homes
Winnipeg, MB
- Full-time
Reporting to the Olympic Homes General Manager, this position will work with the Sales Team to ensure each customer enjoys the experience of designing and building the home of their dreams.
Added 16 mins ago
SH
Sales Associate
Sunglass Hut
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.
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Sales Associate
LensCrafters
Ottawa, ON
- Part-time
…committed to taking care of you, so you can bring the best quality experience to our patients and…
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SH
Project Manager External
Siemens Healthineers
Kitchener, ON
- Full-time
Travel to visit project sites to validate status, address issues and collaborate positively with customer, contractor and MIV. Room planning in cooperation with the Siemens Planning…
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SH
Project Manager External
Siemens Healthineers
Cambridge, ON
- Full-time
Travel to visit project sites to validate status, address issues and collaborate positively with customer, contractor and MIV. Room planning in cooperation with the Siemens Planning…
Added 16 mins ago
SM
Clerical Assistant Clinics Hemodialysis Unit
St. Michael's Hospital
Toronto, ON
- Temporary
Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business…
Added 16 mins ago
SH
Project Manager External
Siemens Healthineers
Oakville, ON
- Full-time
Travel to visit project sites to validate status, address issues and collaborate positively with customer, contractor and MIV. Room planning in cooperation with the Siemens Planning…
Added 16 mins ago
SH
Project Manager External
Siemens Healthineers
Mississauga, ON
- Full-time
Travel to visit project sites to validate status, address issues and collaborate positively with customer, contractor and MIV. Room planning in cooperation with the Siemens Planning…
Added 16 mins ago
SH
Retail Sales Associate
Sunglass Hut
Abbotsford, BC
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
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SH
Assistant Manager II
Sunglass Hut
Vaughan, ON
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 16 mins ago
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Licensed Assistant Manager Brampton, ON-LensCrafters
LensCrafters
Brampton, ON
- Full-time
Previous experience in leadership position within retail & customer service industry
Added 45 mins ago
DG
Cuisiner / Cook
Dexterra Group
Sainte-Anne-de-Bellevue, QC
- Part-time
…équipes avec les bonnes compétences, offrant à la fois de l’expérience et l’expertise régionale pour que les entreprises puissent fonctionner au quotidien, avec confiance et avec…
Added 45 mins ago
DG
Bilingual Aide Generale/General Help
Dexterra Group
Sainte-Anne-de-Bellevue, QC
- Full-time
…équipes avec les bonnes compétences, offrant à la fois de l’expérience et l’expertise régionale pour que les entreprises puissent fonctionner au quotidien, avec confiance et avec…
Added 45 mins ago
DG
Bilingual Sous Chef
Dexterra Group
Sainte-Anne-de-Bellevue, QC
- Full-time
…équipes avec les bonnes compétences, offrant à la fois de l’expérience et l’expertise régionale pour que les entreprises puissent fonctionner au quotidien, avec confiance et avec…
Added 46 mins ago
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Software Developer
Actalent
Toronto, ON
- $24 to $33 CAD / hour
- Contract
…services and Amazon proprietary technologies to deliver unique customer and advertiser experiences. Drive AI-powered innovations through our Amanda agent an intelligent recomm engine that…
Added 46 mins ago
A
Spare Parts Specialist
ABB
Mississauga, ON
- Full-time
…expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll…
Added 46 mins ago
MN
Regional Manager
Mosaic North America
AB · Edmonton, AB
- Full-time
Serve as the primary point of contact and trusted leader for District Managers within the assigned region, providing direction, support, and accountability to ensure successful execution.
Added 46 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 46 mins ago
CI
Sales Associate
Carters Inc.
Sudbury, ON
- Part-time
Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience

Mariner

Senior Business Analyst

Halifax, NS, Canada

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Job details

Experience: 5+ years of business analysis experience, including requirements gathering, gap analysis, process improvement, and documentation
Posting language: English
Posted: Oct 27, 2026

Original job description

WHO WE ARE:

Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our customers.

Mariners build for change. Like SHIFT Energy, our energy management and decarbonization company. Or East Valley, created to scale social economic impact in our communities through investment and mentorship of emerging change-makers and their companies.

Mariner’s purpose has always been to be a great, everlasting technology company and the core values that guide us every day are:

OUR VALUES

We care for our team.
We care about the impact we have on our community.
We serve by solving complex problems.
We grow because growth fuels opportunities.
We innovate always and everywhere.
We build a business that lasts.

OVERVIEW OF THE ROLE:

We are seeking an experienced Senior Business Analyst to support enterprise technology and business transformation initiatives for a client in Halifax, NS.

The successful candidate will work closely with business stakeholders and technical teams to assess current-state processes, identify opportunities for improvement, and translate business needs into clear, actionable requirements.

This opportunity is open to both full-time salaried employees and independent contractors.

WHAT YOU’LL BE DOING IN THE ROLE:

Collaborating with business and technical stakeholders to gather, analyze, document, and validate business and functional requirements
Conducting current-state assessments, gap analyses, and process reviews to identify opportunities for improvement and support future-state process design
Facilitating workshops with diverse stakeholder groups to establish requirements, align priorities, and drive consensus
Developing user stories, use cases, workflows, process maps, and requirements documentation to support project delivery
Supporting enterprise applications and initiatives involving business continuity, IT governance, risk management, and Identity and Access Management (IAM)
Collaborating with Agile delivery teams to support requirements clarification, backlog refinement, and solution validation
Analyzing application and data warehouse information to bridge communication between business users and technical teams
Identifying process improvement opportunities to streamline workflows and improve operational efficiency
Supporting quality assurance, system configuration, troubleshooting, user training, and change adoption activities

WHAT SKILLS / QUALIFICATIONS YOU’LL NEED TO DO THE JOB:

5+ years of business analysis experience, including requirements gathering, gap analysis, process improvement, and documentation
Experience in the utilities sector, working with enterprise systems such as ERP, HRIS, and computerized maintenance management systems (CMMS)
Experience supporting IT governance, business continuity, risk management, and Identity and Access Management (IAM) initiatives
Experience working in Agile environments, with strong workshop facilitation and stakeholder management skills
Proficiency in Microsoft Visio, Excel, and process modelling tools, with knowledge of Lean, Six Sigma, or similar improvement methodologies
Strong analytical and communication skills, with experience translating business needs into technical requirements and supporting testing, training, and change adoption
A relevant degree or equivalent experience; CBAP or PMI-PBA certification preferred, with Agile, Prosci, or ITIL certifications considered assets

   …AND YOU ARE... 

Always improving your skills and knowledge: you want to be the best at what you do  
Curious and creative; comfortable taking on new problems and challenges 
A self-starter with the ability to recommend priorities to the project leader  
Comfortable working through problems and figuring things out with minimal supervision 
Great problem-solving skills: thorough and reliable 
Able to work in a team: share knowledge and assist other team members 
A good communicator: able to explain your ideas and recommendations 
Well organized and dependable under pressure: you manage your time effectively 
Energized by our company values!

MARINER OFFERS YOU:

A values-driven workplace where people really matter
Competitive salary, retirement savings program, and rewards program 
Comprehensive health, dental, vision, life and disability insurance plans and access to e-health care 
Paid vacation, maternity/parental leave, paid sick leave and paid Mariner MyLife days 
Unlimited training

WHY MARINER?

We believe in making a positive impact in the communities where we live and work! Not only are we passionate about nurturing a thriving technology sector here in Atlantic Canada, but we are also committed to solving technology challenges that will make an impact worldwide. Technology is everlasting, and we take pride in connecting world class talent to world class projects and business solutions.

If you are an IT Professional, Software Professional, or Management Consultant, that is passionate about career development, data, and problem solving, we want to hear from you! If this sounds like someone you know, share this with them so they do not miss the opportunity to experience Mariner!

To achieve this, we know we need to be all in on training and development of our team so we can continue to move the needle in the technology sector together. Of course, we offer competitive compensation and benefits packages to our team, but our competitive edge is the development and training that our team experiences every day.

Be part of our vibrant community that values diversity and embraces inclusion at every level. We are committed to fostering a culture where individuals from all backgrounds and walks of life feel empowered to contribute their unique perspectives. Our collaborative environment celebrates the richness of ideas and experiences, and we believe that by embracing diversity, we can achieve greater innovation and excellence together. Come and help us create a workplace that reflects the beautiful tapestry of our global community.

Join our growing team!

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More about this job

Responsibilities

The Senior Business Analyst will collaborate with stakeholders to gather requirements, conduct process assessments, and translate business needs into actionable technical solutions. They will also support enterprise initiatives including IT governance, risk management, and Agile delivery processes.

Requirements

Candidates must have 5+ years of business analysis experience, including expertise in requirements gathering, process improvement, and documentation. Proficiency in enterprise systems, Agile methodologies, and relevant certifications like CBAP or PMI-PBA are highly preferred.

Skills

Business analysis
Requirements gathering
Gap analysis
Process improvement
Workshop facilitation
Stakeholder management
Agile
IT governance
Risk management
Identity and access management
Microsoft Visio
Excel
Lean
Six Sigma
Change management

Benefits

Competitive salary
Retirement savings program
Rewards program
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
E-health care access
Paid vacation
Maternity/parental leave
Paid sick leave
Paid Mariner MyLife days
Unlimited training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Enterprise technology
Business transformation
Requirements gathering
Gap analysis
Process mapping
Agile
IT governance
Risk management
Identity and Access Management
IAM
ERP
HRIS
CMMS
Microsoft Visio
Excel
Lean
Six Sigma
CBAP
PMI-PBA
Prosci
ITIL
Change management
Utilities sector
Data warehouse

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