Business Operations & Growth Manager

Company Description

Maritime Respiratory Care is a Canadian-owned provider of home oxygen and CPAP therapy, serving patients across Prince County, PEI, and eastern New Brunswick since 1996.

The organization focuses on making referrals simple for clinicians and ensuring patients can easily start and maintain therapy. Services include home sleep testing, CPAP setup and mask fitting, home and portable oxygen, and ongoing follow-up with compliance data and supply replacement support.

The team helps patients and families navigate insurance and funding programs so cost does not delay treatment. Care is delivered close to home through local respiratory therapists, clinical staff, and pop-up clinics in rural PEI, with established clinics in Summerside, PEI, and Petitcodiac, NB.

Key Responsibilities

Business Operations

• Oversee daily respiratory care operations in NB and PEI.
• Manage staffing, scheduling, and service delivery.
• Improve workflows and operational efficiency.
• Monitor service quality and resolve operational issues.

Business Development

• Build relationships with physicians, hospitals, clinics, and healthcare organizations.
• Develop new contracts and referral partnerships.
• Grow existing accounts and identify new markets.
• Create and execute quarterly growth plans.

Financial Management

• Manage budgets and operating expenses.
• Monitor revenue, profit margins, and cash flow.
• Oversee billing accuracy and outstanding accounts.
• Provide monthly financial reports and forecasts.

Human Resources

• Recruit, onboard, and supervise employees.
• Manage performance, scheduling, and staff retention.
• Support training and professional development.
• Build a positive and accountable workplace culture.

Client Relations

• Maintain strong relationships with clients and referral partners.
• Address complaints and service concerns.
• Monitor client satisfaction.
• Support contract renewals and business retention.

Compliance & Quality

• Ensure operations follow provincial healthcare requirements.
• Monitor licensing, credentials, and required documentation.
• Coordinate quality and patient safety matters with clinical leadership.
• Maintain accurate records and support audits.

Performance Expectations

First 30 Days: Assess current operations, financial performance, staffing, and business opportunities.

First 60 Days: Implement operational improvements and develop a qualified business development pipeline.

First 90 Days: Demonstrate measurable operational improvements, pursue new contracts, and present a 12-month growth plan.

Ideal Candidate

We are looking for a business-minded leader with at least five years of management, operations, or business development experience.

Healthcare experience is preferred. The successful candidate must demonstrate financial discipline, strong leadership, and the ability to grow a service-based business independently.

Our goal is to strengthen MRC's existing operations while building a profitable and growing respiratory care business across Atlantic Canada.