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Mark's

Assistant Manager

Westbank, BC, Canada

Our typical hiring range is between $34,800 and $43,500. · Full-time

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Job details

Pay: Our typical hiring range is between $34,800 and $43,500.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 3-5 years retail experience required.
Posting language: English
Posted: Nov 6, 2026

Original job description

What You’ll Do

Customer Service

Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
Assists in preparation and execution of annual inventories.
Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training

Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
Creates and communicates execution of Daily Game Plan for operations activities.
Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
Follows up with the team to complete required training within timeframes.

Leadership

Acts as a brand ambassador by promoting brands and culture.
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Maintain Mark’s performance management expectations including progressive discipline where necessary.
Follows the disciplinary process consistently and impartially.
Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What You Bring

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
Proven ability to build and manage a daily, weekly plan for the department and store.
Exceptional communication skills and organizational skills
Superior training and mentoring skills
3-5 years retail experience required.
High energy, enthusiasm, and a drive to succeed.
Basic computer skills required.

We’re always looking for great talent! In addition to competitive pay, we offer:

Comprehensive benefits and retirement programs
Performance incentives
Other perks to support your well-being
Career growth opportunities and product discounts

Our typical hiring range is between $34,800 and $43,500. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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More about this job

Responsibilities

Lead the store team in delivering customer service, B2B commercial sales, e-commerce fulfillment, and effective inventory and store operations. Coach and train employees, manage daily execution and compliance, and assume responsibility for store operations when the Store Manager is absent.

Requirements

Requires 3–5 years of retail experience, basic computer skills, and strong communication and organizational abilities. Candidates should be able to coach and develop teams, plan daily and weekly work, and bring energy and enthusiasm.

Skills

Customer Service
Team Leadership
Coaching And Mentoring
Retail Operations
B2B Sales
Order Management
E-Commerce Fulfillment
Inventory Management
Scheduling
Cash Management
Loss Prevention
Occupational Health And Safety Compliance
Training
Performance Management
Communication
Organization

Benefits

Comprehensive Benefits
Retirement Programs
Performance Incentives
Well-Being Perks
Career Growth Opportunities
Product Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B Commercial Business
Order Entry
Order Management
Omni-Channel Retail
E-Commerce Sales
E-Commerce Fulfillment
Shipping And Receiving
Inventory Management
Annual Inventory
Store Operations
Cash Management
Operations Systems
Loss Prevention
Audit Compliance
Occupational Health And Safety
Daily Game Plan
Shift Starter Meetings
Employee Training
Coaching
Mentoring
Performance Management
Progressive Discipline
Retail
Basic Computer Skills

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