Catering & Conference Services Manager

We are seeking an energetic and detail-oriented Catering & Conference Services Manager to lead our catering and event operations with enthusiasm and professionalism. The Catering & Conference Services Manager is responsible for booking, conducting sites, finalizing and servicing the Corporate Market and Conference Services Bookings. This role ensures revenue maximization and profitability of Catering & Conference Service budget goals are met by actively soliciting. Participates in all aspects of Catering/Conference Services, ensuring a seamless co-ordination of all catering functions in accordance with policies and procedures and ensures all events are organized effectively. This includes delivering a consistently high level of client/guest satisfaction and hotel profitability by meeting and exceeding departmental goals as stated in the fiscal budget.

Responsibilities

• Respond to all telephone, walk-in, email, and referral inquiries in a professional and timely manner.
• Achieve departmental and operational service goals while delivering exceptional customer service.
• Gather, confirm, and maintain all event details and client requirements.
• Prepare, organize, and distribute event documentation, including Banquet Event Orders (BEOs), conference resumes, rooming lists, and departmental memos.
• Prepare function estimates, manage deposit schedules, and follow up on outstanding payments as required.
• Manage group bookings from confirmation through event completion, ensuring all event details are accurately documented in Delphi.
• Coordinate event execution with all hotel departments to ensure successful delivery of client expectations.
• Collaborate with Culinary, Banquets, and other operational departments to resolve event-related challenges.
• Maintain strong working relationships across all hotel departments to ensure seamless event operations.
• Monitor guest feedback and identify opportunities to enhance the overall customer experience.
• Conduct site inspections, menu tastings, and test meals for prospective and confirmed clients.
• Lead pre-event meetings when required to review event details and operational plans.
• Coordinate external vendors and suppliers while maintaining positive business relationships.
• Provide on-site event support, including evenings and weekends as required.
• Conduct post-event follow-up with clients to evaluate satisfaction and identify future business opportunities.
• Participate in industry events, networking opportunities, and trade shows as assigned.
• Identify and communicate potential sales leads and referral opportunities.
• Stay informed on industry trends and contribute ideas for new themes, events, and service enhancements.
• Facilitate daily BEO meetings with Food & Beverage teams when designated leadership is unavailable.
• Attend Catering Meetings and departmental meetings as required.
• Complete all mandatory training and development programs.
• Perform other duties as assigned by the Director of Catering.

Qualifications

• Proven 2-3 years of experience in the hospitality industry, preferably in a Catering, Conference Services or Food & Beverage
• Fluent in English; Mandarin is considered an asset.
• Strong background in marketing techniques to effectively promote services and increase sales.
• Excellent guest service skills with a passion for creating memorable experiences for diverse clientele.
• Demonstrated ability in upselling, negotiation, customer service excellence, and conflict resolution.
• Exceptional organizational skills with the ability to manage multiple events simultaneously while meeting deadlines.
• Strong time management and budgeting skills with the ability to optimize operational efficiency and profitability.
• Outstanding verbal and written communication skills with the ability to coordinate teams and liaise confidently with clients.
• Strong knowledge of hospitality industry standards, restaurant operations, hotel operations, and event management practices.
• Proficient in Microsoft Office applications; experience with Delphi or similar event management software is considered an asset.
• Ability to work flexible schedules, including evenings, weekends, and holidays as required.
• Professional, customer-focused, and committed to delivering exceptional guest experiences.

Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants that qualify will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

This job posting is for an active existing vacancy in the Catering Department.

We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada and those selected for an interview will be contacted.