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Added 2 hours ago
V
Technicien éolienne I / Wind Turbine Technician I - Port Cartier, Quebec (Riviere-Pentecote, Quebec, CA, G0H 1R0)
Vestas
Rivière-Pentecôte, QC
- Full-time
Diplôme d’études secondaires (ou équivalent), permis de conduire valide et autorisation légale de travailler au Canada sans parrainage actuel ou futur.
Added 5 hours ago
EC
Industrial Technical Representative
Eaton Corporation
Delta, BC · Kamloops, BC · Kelowna, BC
- Full-time
Eaton’s Electrical sector is currently seeking an Industrial Technical Representative to join our team. This position can be based at our Delta BC, Kamloops BC or Kelowna, BC facility and…
Added 7 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
…organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all…
Added 7 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
The Regional Manager – Canada West is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the…
Added 10 hours ago
SC
Outside Sales Representative
Savaria Corporation
Oakville, ON
- $50,000 to $90,000 CAD / year
…Silver Cross aims to be the leader in its industry. Savaria is Canada’s largest accessibility manufacturer and is publicly traded ( TSX: SIS).…
Added 10 hours ago
AI
Appointment Coordinator/Service Reception - Audi Winnipeg
AutoCanada Inc.
Winnipeg, MB
- $17.5 to $20 CAD / hour
- Full-time
…owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence…
Added 11 hours ago
VD
Sales Representative- The Greater Sudbury Area
Viega Deutschland
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Job-ID: 17248; Location(s): Field (city) Canada
Added 11 hours ago
FP
Maintenance and Facilities Technician
Fresh Prep Foods Inc
Vancouver, BC
- $25.5 to $28 CAD / hour
- Full-time
…experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well…
Added 12 hours ago
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Outside Sales Representative
telMAX
ON · Mississauga, ON
- Up to $19.5 CAD / hour
- Full-time
The Outside Sales Representative (Residential Sales) is responsible for generating new residential customers by promoting and selling telMAX's industry-leading internet, TV, and home phone…
Added 15 hours ago
MU
Dental Assistant
McGill University
Montreal, QC
- Full-time
Keeps abreast of new developments in the field to update skills and knowledge.
Added 18 hours ago
EP
Technical Sales Representative - Laval
East Penn Canada: Backup Power Division
Montreal, QC
- Full-time
East Penn Canada is a leader in back-up power solutions for critical industries. We’re looking for a dynamic Sales Representative to join our Back-up Power team with a focus on growing our…
Added 18 hours ago
WS
Team Lead - Fixed Term
WCG Services
Kelowna, BC
- Full-time
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and…
Added 20 hours ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values,…
Added 22 hours ago
S
Turnaround Maintenance Scheduler
Shell
Sarnia, ON
- Full-time
Align schedule with contractor plans, execution sequencing, and field realities
Added 22 hours ago
S
Project Engineer
Shell
Sarnia, ON
- Full-time
…through to close-out with responsibility for both home office and field execution oversight. Engagement at SMC with Production, MTAC, engineering disciplines as required to deliver…
Added 22 hours ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Pasadena, NL
- Full-time
Meet requirements of Field Level Hazard and Job Hazard assessments
Added 23 hours ago
WS
Employment Skills Facilitator
WCG Services
North Vancouver, BC
- Full-time
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and…
Added 23 hours ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and…
Added 23 hours ago
GT
Technical Support Representative-Call Center
Greenworks Tools Canada
East Gwillimbury, ON
- $26 CAD / hour
- Full-time
Job Title: Technical Support Representative-Call Center
Added 1 day ago
A
Communication and Marketing Coordinator
ANDRITZ
Pointe-Claire, QC
- Full-time
A University degree in Communications, Marketing, Digital Media, or a related field.
Added 1 day ago
M
Bilingual Financial Education Specialist
Manulife
Montreal, QC
- Full-time
Post-secondary education in finance, business or related field
Added 1 day ago
S
Transversal Finance Lead
Sanofi
Toronto, ON
- Full-time
Serve as the Canada Finance representative on global digital finance initiatives, ensuring local needs are reflected in global tool design and rollout
Added 1 day ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
Worley is a leader in industrial construction in Alberta and western Canada. Our employees enjoy exciting careers in fabrication, modularization, field installation, and professional…
Added 1 day ago
CE
Program & Team Leader – Power Systems (HV/MV) Utility Engineering (with Renewable integration)
Colm Engineering Ltd
Vaughan, ON
- Full-time
Support commissioning planning, energization, field troubleshooting, protection cutovers, and system validation.
Added 1 day ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
Having launched in Canada just over a year ago, MFC has experienced significant growth and success. Based in Toronto, with convenient access to the city's Line 1 TTC subway, our new office…

Marks Supply Inc.

Inside Sales Representative

ON, Canada
Ontario, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 2 years prior call center experience in a related field, with similar computer requirements
Working hours: 40 hours per week
Posting language: English
Posted: Sep 29, 2026

Original job description

About MSupply TM

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com.

About Marks Supply

Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca.

Job Summary

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high-quality customer experience through accurate execution and effective communication.

Essential Job Duties

Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
Processes customer requests for pricing, information, and availability regarding products.
Processes customer orders for products both in stock and special order.
Identifies, researches, and resolves customer issues using the computer system.
Responsible for following up on customer inquiries not immediately resolved.
Provides customers with product and service information and promotes Up-selling products and services.
Responsible for completing call logs and reports.
Research billing issues.
Raise awareness and communicate with management of trends in customer calls.
Coaches’ customers how they can utilize computer systems to assist in resolving problems.
Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
Other duties as assigned.

Qualifications

High School Diploma or GED equivalent
2 years prior call center experience in a related field, with similar computer requirements
Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
Aptitude for mathematical operations and numerical analysis.

Physical Requirements

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
Continuous use of fingers, hands, and arms for computer and office-related tasks

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
Life insurance, plus short- and long-term disability coverage
RRSP with company contributions
Paid time off - vacation, holidays and personal days
Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com

#MarksSupply

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More about this job

Responsibilities

Manage and develop relationships with assigned customers by responding to inquiries, making targeted outbound calls, processing orders, and providing product and service guidance. Resolve customer and billing issues, follow up on open requests, promote additional products and services, and maintain accurate call logs and system records.

Requirements

A high school diploma or GED and two years of related call center experience are required. Candidates should be comfortable with Microsoft Office, able to learn enterprise systems, and have aptitude for mathematical operations and numerical analysis.

Skills

Inside Sales
Outbound Calling
Order Processing
Product Guidance
Upselling
Customer Issue Resolution
Billing Research
Call Logging
Microsoft Office
Data Entry
Numerical Analysis
Customer Retention
Written and Verbal Communication

Benefits

Health Benefits
Extended Health Coverage
Dental Insurance
Vision Coverage
Prescription Drug Coverage
Life Insurance
Short-Term Disability Coverage
Long-Term Disability Coverage
RRSP With Company Contributions
Paid Vacation
Paid Holidays
Personal Days
Employee Assistance Program
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Relationships
Outbound Calls
Inbound Inquiries
Customer Retention
Revenue Growth
Order Processing
Pricing
Product Availability
Special Orders
Upselling
Customer Issue Resolution
Billing Issues
Call Logs
Customer Service
Microsoft Office
Word
Excel
PowerPoint
Outlook
SharePoint
Enterprise Systems
Data Entry
Numerical Analysis
HVAC
Hydronics
PVF
Plumbing
OEM Parts
Appliance Repair Parts

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