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Added 1 hour ago
Associé(e) mise en marché, temporaire (temps plein)
The Home Depot Canada
Boisbriand, QC
Full-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 1 hour ago
Field Service Coordinator
StaffingSolutionsbySarah
Bolton, ON
$70,000 to $82,000 CAD / year
Full-time
…of crane maintenance and repair work. Working alongside the Inside Sales Representative and supporting our technicians from the office, this role turns client needs into scheduled,…
Added 1 hour ago
Merchandising Execution Associate: Part Time Temp - VANCOUVER TERMINAL
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 1 hour ago
Merchandising Associate Part Time - MILTON
The Home Depot Canada
Milton, ON
Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 3 hours ago
Customer Sales and Service Representative
UFA Co-operative Ltd.
AB · Red Deer County, AB
Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 1 (CSSR 1) is responsible for serving and assisting customers in the selection and purchase of goods…
Added 4 hours ago
Inside Sales Representative
Kerr Controls & Kerr Smart Energy
London, ON
Full-time
…immediate opening for a dynamic, dedicated, and highly motivated Inside Sales Representative working from our London, ON…
Added 4 hours ago
Inside Sales Representative
Marks Supply Inc.
ON · Ontario, Canada
Full-time
The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted…
Added 4 hours ago
Customer Service Representative - Contract
Westlake Royal Building Products
Hamilton, ON
Full-time
Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
Added 4 hours ago
Sales Development Representative
Odyssey Global
Toronto, ON
Full-time
We are hiring a Sales Development Representative (SDR) to support outbound prospecting, lead qualification, pipeline generation, and meeting creation across client programs. This role is…
Added 5 hours ago
Customer Service Representative (Motivator) - Toronto Bell Trinity Centre
GoodLife Fitness
Toronto, ON
Part-time
Who is a Customer Service Representative (Motivator)?
Added 5 hours ago
Customer Service Representative (Motivator) - Toronto Bell Trinity Centre
GoodLife Fitness
Toronto, ON
Part-time
Who is a Customer Service Representative (Motivator)?
Added 5 hours ago
Credit Card Sales Representative
Kognitive Sales Solutions
London, ON
Part-time
Kognitive Sales Solutions is growing its in-store sales team and we are looking for driven, personable individuals who thrive in a retail environment. In this role you will work inside a…
Added 5 hours ago
Wireless Sales Representative
The Mobile Shop
Niagara Falls, ON
Full-time
…Glentel Inc., Canada’s leading wireless retailer. We are seeking Sales Representatives (Mobilists) to work inside Zehrs where you will guide customers towards their optimal phone and rate…
Added 5 hours ago
Wireless Sales Representative
The Mobile Shop
Kitchener, ON
Full-time
…Glentel Inc., Canada’s leading wireless retailer. We are seeking Sales Representatives (Mobilists) to work inside Zehrs where you will guide customers towards their optimal phone and rate…
Added 6 hours ago
A&D Sales Representative
Julian Ceramic Tile Inc.
Calgary, AB
Full-time
The A&D Sales Representative is a full-time, on-site role based in Calgary, AB, focused on serving architects, interior designers, and related design professionals. Day-to-day tasks include…
Added 6 hours ago
Retail Sales Representative
Kognitive Sales Solutions
Toronto, ON · Etobicoke, Ontario
Full-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Consultant across Canada to represent one of the country's…
Added 6 hours ago
Account Executive
Bosch Building Technologies North America
Toronto, ON
Full-time
As a pro-active Account Executive with Bosch Building Technologies, you will be responsible for achieving sales revenue goals, developing, and maintaining valued customer relationships,…
Added 7 hours ago
Customer Service Representative (Motivator) - Hamilton Upper James and Rymal
GoodLife Fitness
Hamilton, ON
Part-time
Who is a Customer Service Representative (Motivator)?
Added 7 hours ago
Inside Sales Representative
Environmental 360 Solutions
Sudbury, ON · Lively, ON
$40,000 to $50,000 CAD / year
Full-time
We are looking for a motivated and results-driven Inside Sales Representative to join our team in Sudbury. This role will support our sales operations across the greater Sudbury area by…
Added 7 hours ago
commis aux pieces
Advance Auto Parts
Ste.-Foy, QC
Part-time
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable…
Added 7 hours ago
Merchandising Execution Associate Part-Time (4 Month Contract) - 7064 Westend
The Home Depot Canada
AB · Edmonton, AB
Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 7 hours ago
Merchandising Execution Associate Part-Time - 7086 Winnipeg Southwest
The Home Depot Canada
Winnipeg, MB
Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 8 hours ago
Customer Service Representative
Newrest
Calgary, AB
Full-time
Implementation of the Commercial Strategy and Business development in its area of action to achieve sales and profit objectives, following the policies and strategies set-up by Newrest.
Added 8 hours ago
Sales Representative
Grimco, Inc.
AB · Edmonton, AB
$50,000 to $55,000 CAD / year
Full-time
The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing…
Added 8 hours ago
Field Service Representative
EnerSys Delaware Inc.
London, ON · NB · Anytown, NB
…with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for…

Marks Supply Inc.

Inside Sales Representative

ON, Canada
Ontario, Canada, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 2 years prior call center experience in a related field, with similar computer requirements
Working hours: 40 hours per week
Posting language: English
Posted: Sep 29, 2026

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Original job description

About MSupply TM

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com.

About Marks Supply

Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca.

Job Summary

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high-quality customer experience through accurate execution and effective communication.

Essential Job Duties

Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
Processes customer requests for pricing, information, and availability regarding products.
Processes customer orders for products both in stock and special order.
Identifies, researches, and resolves customer issues using the computer system.
Responsible for following up on customer inquiries not immediately resolved.
Provides customers with product and service information and promotes Up-selling products and services.
Responsible for completing call logs and reports.
Research billing issues.
Raise awareness and communicate with management of trends in customer calls.
Coaches’ customers how they can utilize computer systems to assist in resolving problems.
Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
Other duties as assigned.

Qualifications

High School Diploma or GED equivalent
2 years prior call center experience in a related field, with similar computer requirements
Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
Aptitude for mathematical operations and numerical analysis.

Physical Requirements

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
Continuous use of fingers, hands, and arms for computer and office-related tasks

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
Life insurance, plus short- and long-term disability coverage
RRSP with company contributions
Paid time off - vacation, holidays and personal days
Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com

#MarksSupply

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More about this job

Responsibilities

Manage and develop relationships with assigned customers by responding to inquiries, making targeted outbound calls, processing orders, and providing product and service guidance. Resolve customer and billing issues, follow up on open requests, promote additional products and services, and maintain accurate call logs and system records.

Requirements

A high school diploma or GED and two years of related call center experience are required. Candidates should be comfortable with Microsoft Office, able to learn enterprise systems, and have aptitude for mathematical operations and numerical analysis.

Skills

Inside Sales
Outbound Calling
Order Processing
Product Guidance
Upselling
Customer Issue Resolution
Billing Research
Call Logging
Microsoft Office
Data Entry
Numerical Analysis
Customer Retention
Written and Verbal Communication

Benefits

Health Benefits
Extended Health Coverage
Dental Insurance
Vision Coverage
Prescription Drug Coverage
Life Insurance
Short-Term Disability Coverage
Long-Term Disability Coverage
RRSP With Company Contributions
Paid Vacation
Paid Holidays
Personal Days
Employee Assistance Program
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Relationships
Outbound Calls
Inbound Inquiries
Customer Retention
Revenue Growth
Order Processing
Pricing
Product Availability
Special Orders
Upselling
Customer Issue Resolution
Billing Issues
Call Logs
Customer Service
Microsoft Office
Word
Excel
PowerPoint
Outlook
SharePoint
Enterprise Systems
Data Entry
Numerical Analysis
HVAC
Hydronics
PVF
Plumbing
OEM Parts
Appliance Repair Parts

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