Operations Manager

About Markstone Group

Markstone Group is a growing landscape construction, commercial property maintenance, and snow removal company serving the Greater Toronto Area and surrounding communities.

We operate a large fleet of commercial vehicles, heavy equipment, and specialized machinery to support our year-round operations.

We are looking for an experienced Operations Manager who thrives on organization, leadership, problem-solving, and continuous improvement.

The Opportunity

We are seeking a highly organized, proactive, and process-driven manager to oversee our internal fleet and equipment maintenance department.

This is a management position, not a mechanical position.

We are looking for someone who excels at managing people, coordinating resources, implementing systems, and planning ahead. You do not need to be a mechanic, but you must be comfortable managing a technical team and making sound operational decisions.

The ideal candidate is someone who enjoys bringing structure to a busy environment, stays calm under pressure, and can anticipate problems before they happen.

You will lead a team of 3–5 mechanics and one yard employee, ensuring our equipment is properly maintained, repairs are prioritized, and the department operates efficiently.

Key Responsibilities

Leadership & Team Management

• Lead, schedule, and manage a team of mechanics and support staff.
• Establish clear expectations, daily priorities, and performance standards.
• Delegate work effectively and ensure accountability and follow-through.
• Develop a productive, organized, and results-oriented team environment.

Planning & Organization

• Develop and manage preventive maintenance schedules.
• Plan maintenance activities weeks and months in advance to minimize equipment downtime.
• Coordinate labour, parts, outside contractors, and equipment availability.
• Maintain organized work orders, schedules, and maintenance records.
• Anticipate seasonal demands and ensure equipment is ready before peak operating periods.

Operational Coordination & Problem-Solving

• Manage incoming equipment breakdowns and prioritize repairs based on operational urgency.
• Dispatch mechanics and coordinate resources to resolve issues efficiently.
• Remain calm and make sound decisions when managing multiple urgent situations.
• Communicate equipment status, repair timelines, and priorities with other departments.
• Balance emergency repairs with scheduled maintenance requirements.

Systems, Reporting & Process Improvement

• Utilize computer-based systems, spreadsheets, and maintenance management software to track department activities.
• Develop and improve operational procedures and workflows.
• Monitor work orders, employee productivity, equipment downtime, and maintenance expenses.
• Identify recurring problems and implement long-term solutions.
• Provide regular reporting on department performance, upcoming maintenance, and operational challenges.

Financial & Resource Management

• Monitor departmental expenses and maintenance budgets.
• Coordinate purchasing, parts inventory, and outside repair services.
• Identify opportunities to improve productivity and reduce unnecessary costs.
• Ensure resources are allocated efficiently.

Qualifications & Experience

Required:

• Proven experience in an operations, supervisory, or management role.
• Strong leadership skills with experience managing employees and holding teams accountable.
• Exceptional organizational, scheduling, and time-management abilities.
• Strong computer proficiency, including Excel or Google Sheets and other operational software.
• Demonstrated ability to develop processes, improve workflows, and manage competing priorities.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to remain calm and organized in high-pressure situations.
• A proactive mindset with the ability to plan weeks and months ahead.

Considered an Asset:

• Experience in logistics, manufacturing, transportation, construction, equipment rental, or maintenance operations.
• Experience coordinating technicians, tradespeople, or field service employees.
• Familiarity with fleet maintenance software, work-order systems, or preventive maintenance programs.
• General understanding of commercial vehicles or heavy equipment.

A mechanical background is not required. Strong management, organizational, and computer skills are our priorities.

What Success Looks Like

The successful candidate will build a department where:

• Employees understand their responsibilities and are held accountable.
• Maintenance is planned proactively rather than constantly reacting to breakdowns.
• Equipment breakdowns are prioritized and handled efficiently.
• Work orders, schedules, and records are accurate and up to date.
• Equipment downtime is minimized.
• Processes are documented, followed, and continuously improved.
• Senior management has confidence that the department is organized and operating independently.

Hours & Compensation

• Salary: $90,000–$100,000 annually, depending on experience.
• Schedule: Approximately 45–55 hours per week.
• Additional availability and flexibility are required during major winter weather events.
• Full-time, permanent position based in Burlington, Ontario.

Why Join Markstone Group?

We are a growing organization that values accountability, initiative, leadership, and continuous improvement.

This is an opportunity for a capable manager to take ownership of an important department, develop better systems, lead a skilled team, and make a measurable impact on company performance.

We value individuals who take initiative, solve problems, and consistently look for better ways to operate.

How to Apply

Please submit your résumé outlining your management experience, the size and types of teams you have supervised, and examples of processes or operational improvements you have implemented.

We are looking for a manager who builds systems, develops people, and makes things happen.