Infrastructure Project Manager

Skills and experience

• Proven experience managing complex IT infrastructure, cloud operations, or shared-services transformation programs.
• Ability to develop and maintain integrated program plans, including scope, schedule, milestones, resources, and deliverables.
• Strong risk, issue, assumption, and dependency management, with timely escalation and resolution.
• Experience establishing program governance, decision forums, status reporting, and executive steering committee updates.
• Ability to coordinate multiple workstreams and drive delivery across teams without direct reporting authority.
• Experience with stakeholder engagement, organizational change management, and adoption planning.
• Working knowledge of IT service management, including incident, problem, change, and service level management.
• Ability to define success measures, acceptance criteria, and benefits realization plans.
• Experience managing vendor deliverables and third-party dependencies.
• Strong executive communication, facilitation, negotiation, and conflict resolution skills.
• Database Operations experience is preferred but not required; PMP/PgMP, ITIL certification is a plus.

A strong candidate should be able to:

• Build and manage an integrated plan across all six transformation pillars.
• Convert ambiguity into workstreams, owners, milestones, dependencies, decisions, and exit criteria.
• Establish clear accountability between the DBA team as service provider, individual service owners, technical owners, business consumers, and executive sponsors.
• Drive managers and workstream leads to own outcomes without requiring director-level escalation.
• Escalate early with options and recommendations - not just status updates.
• Manage resistance from divisions, application teams, infrastructure teams, vendors, and regional stakeholders.
• Lead organizational change involving new roles, centralized governance, support boundaries, staffing, succession, and MSP participation.
• Communicate effectively with executives while retaining enough technical depth to challenge assumptions.