Closed listing
Help Desk Support Associate
- Toronto, ON, Canada
Salary: $40,000-$50,000/year · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Salary: $40,000-$50,000/year
- Job type
- Full-time
- Closing date
- Education
- High school diploma
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Employment Type: Full-Time, Permanent
Work Arrangement: Onsite
Experience Required: 0-2 years
Salary: $40,000-$50,000/year
Job SummaryWe are hiring a Help Desk Support Associate to provide front-line technical assistance to employees. You'll troubleshoot common issues, log support requests, and help ensure quick resolution of everyday technology problems.
Responsibilities- Respond to help desk tickets and support requests
- Troubleshoot basic hardware, software, and login issues
- Escalate unresolved issues to senior technical staff
- Document support interactions and resolutions accurately
- Assist with equipment setup and account provisioning
- Provide basic guidance to end users on common systems
- Support IT inventory and equipment tracking as needed
- High school diploma required; Associate's degree in IT a plus
- 0-2 years of experience in help desk or technical support
- Basic knowledge of common operating systems and software
- Strong troubleshooting and communication skills
- Relevant certification (CompTIA A+) a plus
- Patient, customer-focused approach to support
- Health, dental, and vision insurance
- 401(k) plan
- Paid time off and holidays
- On-the-job training and certification support
- Career growth path in IT
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
More about this job
Responsibilities
Respond to help desk tickets, troubleshoot basic hardware, software, and login issues, and escalate unresolved problems to senior technical staff. Document support interactions, assist with equipment setup and account provisioning, guide end users, and help track IT inventory.
Requirements
A high school diploma is required, while an associate degree in IT is a plus. Applicants should have 0–2 years of help desk or technical support experience, basic knowledge of common operating systems and software, strong troubleshooting and communication skills, and a patient, customer-focused approach; CompTIA A+ certification is a plus.
Skills
- Help Desk Support
- Technical Support
- Troubleshooting
- Hardware Support
- Software Support
- Operating Systems
- Login Issue Resolution
- Ticket Management
- Issue Escalation
- Support Documentation
- Equipment Setup
- Account Provisioning
- End-User Support
- IT Inventory Management
- Communication
- Customer Service
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Paid Time Off
- Paid Holidays
- On-the-Job Training
- Certification Support
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Help Desk
- Technical Support
- IT Services
- IT Consulting
- Support Tickets
- Hardware Troubleshooting
- Software Troubleshooting
- Login Issues
- Operating Systems
- Issue Escalation
- Support Documentation
- Equipment Setup
- Account Provisioning
- End-User Guidance
- IT Inventory
- Equipment Tracking
- CompTIA A+
- Customer-Focused Support
- Communication Skills