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Added 1 day ago
H
Saviynt Platform Administration and Operations Consultant
HCLTech
Canada
- Full-time
…administration, monitoring, configuration, and L3 operational support for the Saviynt Enterprise Identity Cloud platform. The role is responsible for platform stability, identity lifecycle…
Added 2 days ago
IW
Field Service Specialist
Info Way Solutions
Oakville, ON
- Contract
We are looking for an OverIT FSM Techno-Functional Consultant to lead the configuration, implementation, and support of the OverIT Next-Gen Field Service Management (FSM) platform for…
Added 2 days ago
AI
Tandem Developer - Payments
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Provide L2/L3 production support for critical payment applications.
Added 2 days ago
AI
API Support Analyst
Apptoza Inc.
Toronto, ON
- Contract
5+ years of application/API production support.
Added 2 days ago
A
Software Developer - PHP
AppDirect
Montreal, QC
- Full-time
Design, implement, and support scalable fault tolerant systems to minimise customer impact in case of failures;
Added 2 days ago
AB
Software Developer - PHP
AppHelp by AppDirect
Montreal, QC
- Full-time
Design, implement, and support scalable fault tolerant systems to minimise customer impact in case of failures;
Added 2 days ago
AT
Production Support Engineer
Aarorn Technologies Inc
Toronto, ON
- $55 CAD / hour
- Contract
7 to 12 years of experience in Application/Production Support
Added 2 days ago
Software Developer - PHP
AppDirect
Montreal, QC
Design, implement, and support scalable fault tolerant systems to minimise customer impact in case of failures;
Added 3 days ago
C
Senior Network Operations Engineer
Cognizant
Vancouver, BC
- Full-time
We are seeking a Senior Network Operations Engineer to support and maintain a large-scale enterprise network environment across retail stores, corporate offices, distribution centers, cloud…
Added 3 days ago
K
Oracle FCCM / OFSAA Developer
Kyndryl
Toronto, ON
- Contract
Kyndryl is seeking an experienced, hands-on Oracle FCCM / OFSAA Developer to support a major banking client's Customer Risk Rating application within a broader AML remediation programme.…
Added 3 days ago
SG
Programmer Analyst
Societe Generale
Montreal, QC
- Full-time
Ability to Code, test, document and L3 support the application
Added 3 days ago
SG
Developer C# / .NET – X ONE Pricing
Societe Generale
Montreal, QC
- Full-time
GBTO/PRE/CFI provides Fixed Income market risk calculators to our partners on Rates and FX. X-ONE / Riskone is a key application where pricing curves definition are used to project the risk…
Added 3 days ago
SG
Developer C# / .NET – X ONE Pricing
Societe Generale
Montreal, QC
- Full-time
GBTO/PRE/CFI provides Fixed Income market risk calculators to our partners on Rates and FX. X-ONE / Riskone is a key application where pricing curves definition are used to project the risk…
Added 3 days ago
TC
Senior Analyst – SailPoint
Tata Consultancy Services
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
Provide L2/L3 operational support for SailPoint IdentityIQ (IIQ) and/or Identity Security Cloud (ISC) environments.
Added 4 days ago
C
Full Stack Java Developer Tech Lead- Vice President
Citi
Mississauga, ON
- Full-time
…responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead…
Added 4 days ago
AI
Application/Production Support Engineer – Salesforce
Aptino, Inc.
ON · Ontario, Canada
- Contract
Hiring: Application/Production Support Engineer – Salesforce
Added 4 days ago
AG
Salesforce Production Support Engineer
Axiom Global Technologies
Toronto, ON
- Contract
7 to 12 years of experience in application or production support
Added 4 days ago
JG
Application/Production Support Engineer (Salesforce)
J&M Group
Toronto, ON
- Contract
We are looking for Application/Production Support Engineer (Salesforce) to Provide production support for a portfolio of Client Technology and Global Investment Banking applications…
Added 4 days ago
Lead Harness Engineer
Government of Alberta
AB
…end-to-end), DevOps principles, infrastructure-as-code, production support, and structured application lifecycle and change management…
Added 4 days ago
AI
Application Support Analyst – Java
Apptoza Inc.
Toronto, ON
- Contract
Provide L2/L3 application support for Java-based applications.
Added 5 days ago
RB
Associate Director - Lead Application Support Specialist, GED Support
Royal Bank of Canada
Toronto, ON
- Full-time
As a Application Support Engineer for our Quantitative Investment Services, you'll take ownership of the reliability and performance of mission-critical trading platforms. This is more than…
Added 5 days ago
R
Associate Director - Lead Application Support Specialist, GED Support
RBC
Toronto, ON
- Full-time
As a Application Support Engineer for our Quantitative Investment Services, you'll take ownership of the reliability and performance of mission-critical trading platforms. This is more than…
Added 5 days ago
T
Lead Software Engineer
TechDoQuest
Toronto, ON
- Full-time
…decisions, establish governance for how we manage data out of the application, and steer third-party development partners during major project initiatives to ensure longterm architectural…
Added 5 days ago
MT
IT Support Administrator
Marmon Technologies India Pvt Ltd
SK
- Full-time
Handle access management and standard application/hardware support.
Added 5 days ago
A
Software Developer
AppDirect
Montreal, QC
- Full-time
Design, implement, and support scalable fault tolerant systems to minimise customer impact in case of failures;

Marmon Technologies India Pvt Ltd

IT Support Administrator

SK, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Marmon Technologies India Private Limited

As a part of the global industrial organization Marmon Holdings - which is backed by Berkshire Hathaway - you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The IT Support Administrator (L1/L2) is a blended role combining frontline Service Desk

responsibilities with intermediate System Administration tasks. You will act as the first point of

contact for IT support, resolve incidents, manage access and endpoint configurations, and

support core infrastructure services (Intune, Azure AD, Windows Server, DNS, DHCP, Backup).

This role ensures operational stability, security compliance, and great user experience while

collaborating with L3 teams for escalations and root-cause fixes.

Key Responsibilities

Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management

or FreshService).

Log, categorize, and track incidents and requests; ensure SLA compliance.
Perform initial troubleshooting (password resets, account unlocks, basic connectivity

issues).

Handle access management and standard application/hardware support.
Manage endpoint configuration and patching (Intune/Endpoint Manager, Autopilot,

Windows 10/11, M365 Apps).

Administer Azure AD/Entra ID, on-prem AD, DNS, DHCP, file servers, and group policies.
Operate backup solutions, test restores and ensure compliance with retention policies.
Implement and maintain endpoint protection (AV/EDR) and secure baselines (CIS

Benchmarks).

Support MFA/Zero Trust for remote access and privileged accounts; maintain audit logs.
Conduct root-cause analysis and lead post-incident reviews with L1/L2 teams.
Follow ITIL processes for Incident, Request, Problem, Change, and Asset Management.
Maintain documentation, runbooks, and knowledge base articles.

Required Skills & Tools

3–6 years in IT support and system administration, with proven troubleshooting across

endpoints, M365, and Windows Server services.

ITSM tools: Jira Service Management/FreshService; familiarity with ServiceNow is a plus.
Platforms: Windows 10/11, Windows Server; M365 Admin Centre; MS Teams; Remote

Assist tools.

Identity & Endpoint: Azure AD/Entra ID, Active Directory, Intune/Autopilot, SCCM (nice to

have).

Networking basics: TCP/IP, DNS, DHCP; file/print services; backup/restore operations.
Security: AV/EDR, MFA, secure baselines (CIS), audit logging.
Demonstrates strong verbal and written English communication skills sufficient to

effectively support U.S.-based end users via chat, phone, and email.

Able to clearly articulate technical information to non-technical audiences, ensuring

understanding and resolution of issues.

Capable of participating in live support interactions, meetings, and escalations with U.S.

stakeholders when required.

Ability to work in a 24x7 to support a global operating model by working aligned with U.S.

business hours, including evenings or overnight shifts local to India.

Preferred Qualifications

Bachelor’s degree in CS/IT or related field (or equivalent experience).
Certifications: CompTIA A+, Network+, Security+; ITIL Foundation.
Microsoft Certified: MD-102 (Modern Desktop Administrator), AZ-104 (Azure

Administrator), Windows Server Hybrid Administrator Associate.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

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More about this job

Responsibilities

Provide frontline IT support, troubleshoot and resolve incidents, manage user access and endpoint configurations, and administer identity, Windows Server, networking, and backup services. Maintain security and ITIL compliance, documentation, and service levels while conducting root-cause analysis and coordinating escalations with higher-level teams.

Requirements

The role requires 3–6 years of IT support and system administration experience, including troubleshooting endpoints, Microsoft 365, and Windows Server services. Strong spoken and written English, relevant technical knowledge, and availability to work U.S.-aligned hours - including evenings or overnight shifts in India - are required; a related bachelor's degree and listed certifications are preferred.

Skills

IT Support
System Administration
Incident Management
Troubleshooting
Microsoft 365
Windows Server
Azure AD/Entra ID
Active Directory
Microsoft Intune
Endpoint Configuration
DNS
DHCP
Backup and Restore
Endpoint Security
MFA
ITIL Processes

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Jira Service Management
FreshService
ServiceNow
Windows 10
Windows 11
Windows Server
Microsoft 365
Microsoft Teams
Azure AD
Entra ID
Active Directory
Microsoft Intune
Autopilot
SCCM
TCP/IP
DNS
DHCP
File and Print Services
Backup and Restore
Antivirus
EDR
MFA
Zero Trust
CIS Benchmarks
ITIL
CompTIA A+
Network+
Security+
MD-102

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