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Added 1 hour ago
Principal Consultant, Secure Microsoft 365 Collaboration and AI
CrucialLogics
Canada
Full-time
As a Principal Consultant, you will lead enterprise clients in transforming their Microsoft 365 collaboration environments, focusing on SharePoint Online, Power Platform, and AI-driven…
Added 5 hours ago
Administrative Support III
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Part-time
…independently in a fast-paced environment providing business support to Continuing Care programs, this position may be of interest. As the successful candidate, you will work under the…
Added 6 hours ago
People Experience Manager
Ecolab Inc.
Calgary, AB
Full-time
$1,000 Annual professional development allowance to support your ongoing learning, skill development, and career growth.
Added 6 hours ago
Retail Experience Lead
Fire & Flower Inc.
Hamilton, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 13 hours ago
Senior Manager, Business Systems
Docker
Remote, Canada
Full-time · Remote
…applications across our suite of products including Docker Desktop, Docker Hub, and Docker…
Added 15 hours ago
Foreman - Construction and Forestry
Brandt Group of Companies
Nanaimo, BC · Campbell River, BC
Full-time
Participate in equipment repairs when required to support timely service completion and maintain departmental productivity.
Added 15 hours ago
Quality Assurance Lead in Test
Pet Valu
Markham, ON
Full-time
We are seeking a highly skilled Lead Quality Assurance in Test with extensive experience in all aspects of software testing throughout the SDLC. In this role, you will be responsible for…
Added 16 hours ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Toronto, ON
Full-time
Lead risk engineering strategy across energy and renewable energy portfolios, championing best-in-class standards and practices
Added 16 hours ago
Mechanical Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
Full-time
…reliability, cost, and manufacturability objectives. We rely on you to support product development from concept through production by leading design activities, performing analysis,…
Added 16 hours ago
Communications Consultant
The City of Red Deer
Red Deer, AB
Develop and Execute Strategic Communications Plans - Lead the planning, implementation, and evaluation of internal and external communication strategies that support corporate objectives.
Added 17 hours ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Calgary, AB
Full-time
Lead risk engineering strategy across energy and renewable energy portfolios, championing best-in-class standards and practices
Added 17 hours ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Vancouver, BC
Full-time
Lead risk engineering strategy across energy and renewable energy portfolios, championing best-in-class standards and practices
Added 17 hours ago
QE Technical Lead – Contact Center Platforms, Automation & Amazon Connect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
Added 18 hours ago
Software Developer - Frontend (Intermediate to Senior)
Xanadu
Toronto, ON
Full-time
Ensure robust design and implementation of web interfaces across mobile and desktop devices.
Added 19 hours ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Remote, Canada
Full-time · Remote
Lead risk engineering strategy across energy and renewable energy portfolios, championing best-in-class standards and practices.
Added 19 hours ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Remote, Canada
Full-time · Remote
Lead risk engineering strategy across energy and renewable energy portfolios, championing best-in-class standards and practices.
Added 20 hours ago
End User Services Manager, North America
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
Full-time
Lead a team of desktop support professionals across multiple sites, ensuring high-quality IT service delivery.
Added 20 hours ago
Technical Delivery Manager
Jolera
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
…services, and round-the-clock, 24/7/365 quad-lingual end user…
Added 20 hours ago
Senior Operator, Drinking Water Distribution
City of Calgary
Calgary, AB
$44.18 to $48.96 CAD / hour
Full-time
…the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits.…
Added 20 hours ago
Senior Operator, Wastewater Collection
City of Calgary
Calgary, AB
$44.18 to $48.96 CAD / hour
Full-time
…the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits.…
Added 21 hours ago
Technical Due Diligence Project Manager
Bell
Kentville, NS
Bell is seeking a Technical Due Diligence Project Manager to lead the evaluation, assessment, and qualification of prospective data centre sites across Canada. This role is responsible for…
Added 22 hours ago
Manager, End User Services
First Canadian Financial Group
Sherwood Park, AB
Full-time
Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based…
Added 22 hours ago
Development & Community Relations Officer
Meadowridge School
Maple Ridge, BC
Full-time
Initiates fundraising efforts at the School to generate increased giving and participation in support of the school’s Major Gifts program, special projects, capital campaigns and events.
Added 23 hours ago
IT Support Administrator
Marmon Technologies India Pvt Ltd
SK
Full-time
The IT Support Administrator (L1/L2) is a blended role combining frontline Service Desk
Added 1 day ago
Service Desk Student
Hatch
Mississauga, ON
Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead.

Marmon Technologies India Pvt Ltd

IT Support Administrator

SK, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Marmon Technologies India Private Limited

As a part of the global industrial organization Marmon Holdings - which is backed by Berkshire Hathaway - you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The IT Support Administrator (L1/L2) is a blended role combining frontline Service Desk

responsibilities with intermediate System Administration tasks. You will act as the first point of

contact for IT support, resolve incidents, manage access and endpoint configurations, and

support core infrastructure services (Intune, Azure AD, Windows Server, DNS, DHCP, Backup).

This role ensures operational stability, security compliance, and great user experience while

collaborating with L3 teams for escalations and root-cause fixes.

Key Responsibilities

Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management

or FreshService).

Log, categorize, and track incidents and requests; ensure SLA compliance.
Perform initial troubleshooting (password resets, account unlocks, basic connectivity

issues).

Handle access management and standard application/hardware support.
Manage endpoint configuration and patching (Intune/Endpoint Manager, Autopilot,

Windows 10/11, M365 Apps).

Administer Azure AD/Entra ID, on-prem AD, DNS, DHCP, file servers, and group policies.
Operate backup solutions, test restores and ensure compliance with retention policies.
Implement and maintain endpoint protection (AV/EDR) and secure baselines (CIS

Benchmarks).

Support MFA/Zero Trust for remote access and privileged accounts; maintain audit logs.
Conduct root-cause analysis and lead post-incident reviews with L1/L2 teams.
Follow ITIL processes for Incident, Request, Problem, Change, and Asset Management.
Maintain documentation, runbooks, and knowledge base articles.

Required Skills & Tools

3–6 years in IT support and system administration, with proven troubleshooting across

endpoints, M365, and Windows Server services.

ITSM tools: Jira Service Management/FreshService; familiarity with ServiceNow is a plus.
Platforms: Windows 10/11, Windows Server; M365 Admin Centre; MS Teams; Remote

Assist tools.

Identity & Endpoint: Azure AD/Entra ID, Active Directory, Intune/Autopilot, SCCM (nice to

have).

Networking basics: TCP/IP, DNS, DHCP; file/print services; backup/restore operations.
Security: AV/EDR, MFA, secure baselines (CIS), audit logging.
Demonstrates strong verbal and written English communication skills sufficient to

effectively support U.S.-based end users via chat, phone, and email.

Able to clearly articulate technical information to non-technical audiences, ensuring

understanding and resolution of issues.

Capable of participating in live support interactions, meetings, and escalations with U.S.

stakeholders when required.

Ability to work in a 24x7 to support a global operating model by working aligned with U.S.

business hours, including evenings or overnight shifts local to India.

Preferred Qualifications

Bachelor’s degree in CS/IT or related field (or equivalent experience).
Certifications: CompTIA A+, Network+, Security+; ITIL Foundation.
Microsoft Certified: MD-102 (Modern Desktop Administrator), AZ-104 (Azure

Administrator), Windows Server Hybrid Administrator Associate.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

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More about this job

Responsibilities

Provide frontline IT support, troubleshoot and resolve incidents, manage user access and endpoint configurations, and administer identity, Windows Server, networking, and backup services. Maintain security and ITIL compliance, documentation, and service levels while conducting root-cause analysis and coordinating escalations with higher-level teams.

Requirements

The role requires 3–6 years of IT support and system administration experience, including troubleshooting endpoints, Microsoft 365, and Windows Server services. Strong spoken and written English, relevant technical knowledge, and availability to work U.S.-aligned hours - including evenings or overnight shifts in India - are required; a related bachelor's degree and listed certifications are preferred.

Skills

IT Support
System Administration
Incident Management
Troubleshooting
Microsoft 365
Windows Server
Azure AD/Entra ID
Active Directory
Microsoft Intune
Endpoint Configuration
DNS
DHCP
Backup and Restore
Endpoint Security
MFA
ITIL Processes

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Jira Service Management
FreshService
ServiceNow
Windows 10
Windows 11
Windows Server
Microsoft 365
Microsoft Teams
Azure AD
Entra ID
Active Directory
Microsoft Intune
Autopilot
SCCM
TCP/IP
DNS
DHCP
File and Print Services
Backup and Restore
Antivirus
EDR
MFA
Zero Trust
CIS Benchmarks
ITIL
CompTIA A+
Network+
Security+
MD-102

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