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Added 16 mins ago
Senior SailPoint IIQ Engineer
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Brampton, ON
Full-time
We are seeking a Lead SailPoint IdentityIQ Engineer with strong expertise in Identity Governance and Administration (IGA), SailPoint IdentityIQ implementation, and IAM operations. This role…
Added 16 mins ago
Senior Java Microservices Engineer
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Full-time
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$160,000 to $220,000 CAD / year
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Manufacturing Engineering Manager
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Staff Software Engineer, OIN
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Added 1 day ago
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Added 1 day ago
Director, Product Management: AI
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Added 1 day ago
Principal Test Specialist, Electrical
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Senior DevOps Engineer - Digital Platforms
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Added 1 day ago
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Added 1 day ago
IT Support Administrator
Marmon Technologies India Pvt Ltd
SK
Full-time
Handle access management and standard application/hardware support.
Added 1 day ago
Principal AI Engineer
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Added 1 day ago
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Marmon Technologies India Pvt Ltd

IT Support Administrator

SK, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Marmon Technologies India Private Limited

As a part of the global industrial organization Marmon Holdings - which is backed by Berkshire Hathaway - you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The IT Support Administrator (L1/L2) is a blended role combining frontline Service Desk

responsibilities with intermediate System Administration tasks. You will act as the first point of

contact for IT support, resolve incidents, manage access and endpoint configurations, and

support core infrastructure services (Intune, Azure AD, Windows Server, DNS, DHCP, Backup).

This role ensures operational stability, security compliance, and great user experience while

collaborating with L3 teams for escalations and root-cause fixes.

Key Responsibilities

Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management

or FreshService).

Log, categorize, and track incidents and requests; ensure SLA compliance.
Perform initial troubleshooting (password resets, account unlocks, basic connectivity

issues).

Handle access management and standard application/hardware support.
Manage endpoint configuration and patching (Intune/Endpoint Manager, Autopilot,

Windows 10/11, M365 Apps).

Administer Azure AD/Entra ID, on-prem AD, DNS, DHCP, file servers, and group policies.
Operate backup solutions, test restores and ensure compliance with retention policies.
Implement and maintain endpoint protection (AV/EDR) and secure baselines (CIS

Benchmarks).

Support MFA/Zero Trust for remote access and privileged accounts; maintain audit logs.
Conduct root-cause analysis and lead post-incident reviews with L1/L2 teams.
Follow ITIL processes for Incident, Request, Problem, Change, and Asset Management.
Maintain documentation, runbooks, and knowledge base articles.

Required Skills & Tools

3–6 years in IT support and system administration, with proven troubleshooting across

endpoints, M365, and Windows Server services.

ITSM tools: Jira Service Management/FreshService; familiarity with ServiceNow is a plus.
Platforms: Windows 10/11, Windows Server; M365 Admin Centre; MS Teams; Remote

Assist tools.

Identity & Endpoint: Azure AD/Entra ID, Active Directory, Intune/Autopilot, SCCM (nice to

have).

Networking basics: TCP/IP, DNS, DHCP; file/print services; backup/restore operations.
Security: AV/EDR, MFA, secure baselines (CIS), audit logging.
Demonstrates strong verbal and written English communication skills sufficient to

effectively support U.S.-based end users via chat, phone, and email.

Able to clearly articulate technical information to non-technical audiences, ensuring

understanding and resolution of issues.

Capable of participating in live support interactions, meetings, and escalations with U.S.

stakeholders when required.

Ability to work in a 24x7 to support a global operating model by working aligned with U.S.

business hours, including evenings or overnight shifts local to India.

Preferred Qualifications

Bachelor’s degree in CS/IT or related field (or equivalent experience).
Certifications: CompTIA A+, Network+, Security+; ITIL Foundation.
Microsoft Certified: MD-102 (Modern Desktop Administrator), AZ-104 (Azure

Administrator), Windows Server Hybrid Administrator Associate.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

Apply About employer

More about this job

Responsibilities

Provide frontline IT support, troubleshoot and resolve incidents, manage user access and endpoint configurations, and administer identity, Windows Server, networking, and backup services. Maintain security and ITIL compliance, documentation, and service levels while conducting root-cause analysis and coordinating escalations with higher-level teams.

Requirements

The role requires 3–6 years of IT support and system administration experience, including troubleshooting endpoints, Microsoft 365, and Windows Server services. Strong spoken and written English, relevant technical knowledge, and availability to work U.S.-aligned hours - including evenings or overnight shifts in India - are required; a related bachelor's degree and listed certifications are preferred.

Skills

IT Support
System Administration
Incident Management
Troubleshooting
Microsoft 365
Windows Server
Azure AD/Entra ID
Active Directory
Microsoft Intune
Endpoint Configuration
DNS
DHCP
Backup and Restore
Endpoint Security
MFA
ITIL Processes

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Jira Service Management
FreshService
ServiceNow
Windows 10
Windows 11
Windows Server
Microsoft 365
Microsoft Teams
Azure AD
Entra ID
Active Directory
Microsoft Intune
Autopilot
SCCM
TCP/IP
DNS
DHCP
File and Print Services
Backup and Restore
Antivirus
EDR
MFA
Zero Trust
CIS Benchmarks
ITIL
CompTIA A+
Network+
Security+
MD-102

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