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Marriott International

Housekeeping Director

Quebec, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: High school diploma or GED; 3 years experience in housekeeping or related professional area.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Additional InformationPoste en présentielAssurance collectiveRabais des employés (nourriture et voyage)Fond de pension
Job Number26111817
Job CategoryHousekeeping & Laundry
Location690 Boul Rene Levesque Est, Quebec City, QC, Canada, G1R 5A8VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $71,000- $90,000 annuellement
Bonus Eligible: Y

JOB SUMMARY

Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in housekeeping or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

Ensures compliance with all housekeeping policies, standards and procedures.

Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Supervises an effective inspection program for all guestrooms and public space.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensures all employees have proper supplies, equipment and uniforms.

Communicates areas that need attention to staff and follows up to ensure understanding.

Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

Schedule employees to business demands and for tracks employee time and attendance.

Ensures employees understand expectations and parameters.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

Observes service behaviors of employees and provides feedback to individuals.

Ensures employee recognition is taking place on all shifts.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Participates in employee progressive discipline procedures.

Review employee satsifaction results.

Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Housekeeping Director manages daily housekeeping operations and staff to ensure property cleanliness and maintenance standards are met. They are responsible for maximizing departmental financial performance, overseeing inventory, and implementing corrective action plans to improve guest satisfaction.

Requirements

Candidates must have a high school diploma or GED with 3 years of relevant experience, or a 2-year degree in a hospitality-related field with 3 years of experience. The role requires strong leadership skills and the ability to manage budgets and staff schedules effectively.

Skills

Housekeeping management
Staff supervision
Budget management
Inventory control
Quality inspection
Training and development
Customer service
Conflict resolution
Scheduling
Performance management
Operational compliance
Team leadership
Guest relations
Corrective action planning
Recruitment

Benefits

Collective insurance
Employee discounts (food and travel)
Pension fund

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Hospitality
Management
Operations
Budgeting
Staffing
Inventory
Guest satisfaction
Training
Human resources
Compliance
Scheduling
Performance review
Recruitment
Customer service
Property management
Quality assurance
Leadership
Team building
Safety standards

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