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Added 16 mins ago
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Marriott International

Housekeeping Manager

Toronto, ON, Canada

Pay Range: $72,000 - $90,000 Annually · Full-time

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Job details

Pay: Pay Range: $72,000 - $90,000 Annually
Job type: Full-time
Apply by: Nov 18, 2026
Experience: High school diploma or GED; 2 years experience in the housekeeping or related professional area.
Posting language: English
Posted: Oct 19, 2026

Original job description

Additional Information

Job Number 26134930

Job Category Housekeeping & Laundry

Location 325 Bay Street, Toronto ON M5H 4G3, Canada VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $72,000 - $90,000 Annually

Bonus Eligible: Y

Job Summary

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Verifies all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to verify understanding.
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

Sets a positive example for guest relations.
Understands the brand's service culture.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

This posting is for an existing vacancy.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Manage daily housekeeping operations, including inspections, room-status communication, staffing, supplies, and budget performance. Supervise and train employees, ensure policy compliance, and promote guest satisfaction by addressing service issues and improving service quality.

Requirements

Applicants need either a high school diploma or GED and two years of housekeeping or related experience, or a two-year degree in a relevant field with no experience required. Relevant fields include hotel and restaurant management, hospitality, and business administration.

Skills

Housekeeping Operations
Staff Supervision
Guestroom Inspection
Budget Management
Inventory Management
Staff Scheduling
Training and Development
Performance Feedback
Employee Relations
Guest Relations
Customer Service
Complaint Resolution
Service Quality Improvement
Policy Compliance
Employee Recognition

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Laundry
Recreation
Health Club
Hotel Operations
Guestroom Inspections
Public Space Maintenance
Room Status Communication
Front Desk Coordination
Work Assignments
Inventory Control
Budget Management
Staff Supervision
Employee Training
Staff Scheduling
Time and Attendance
Employee Relations
Performance Feedback
Progressive Discipline
Employee Recognition
Guest Satisfaction
Customer Service
Complaint Resolution
Corrective Action Plans
Standard Operating Procedures
Hospitality

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