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GL
Senior Manager, Customer Service Operations
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- Full-time
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Pastry Chef
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Vancouver, BC
- Full-time
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Marriott International

Pastry Chef

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

Additional Information
Job Number26138051
Job CategoryFood and Beverage & Culinary
Location1601 Bayshore Drive, Vancouver BC V6G 2V4, CanadaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Bonus Eligible: Y
Pay Range: $75,000-$93,000 Annually

JOB SUMMARY

Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Leading Pastry Culinary Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Ensures and maintains the productivity level of employees.

Ensures employees understand expectations and parameters.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Leads shifts while personally preparing food items and executing requests based on required specifications.

Supervises and coordinates activities of cooks and workers engaged in food preparation.

Ensuring Culinary Standards and Responsibilities are Met

Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.

Recognizes superior quality products, presentations and flavor.

Maintains food preparation handling and correct storage standards.

Maintains purchasing, receiving and food storage standards.

Supports procedures for food & beverage portion and waste controls.

Follows proper handling and right temperature of all food products.

Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

Ensures compliance with all applicable laws and regulations.

Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Checks the quality of raw and cooked food products to ensure that standards are met.

Assists in determining how food should be presented and creates decorative food displays.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Strives to improve service performance.

Maintaining Culinary Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.

Purchases appropriate supplies and manage inventories according to budget.

Supports Training and Development Activities

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Participates in training staff on menu items including ingredients, preparation methods and unique tastes.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures property policies are administered fairly and consistently.

Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Brings issues to the attention of the department manager and Human Resources as necessary.

Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Bayshore Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

Lead and supervise pastry kitchen operations, personally prepare and decorate pastries, and ensure food quality, sanitation, safety, and compliance with standards. Train and develop employees, manage supplies and budgets, and promote excellent guest service and satisfaction.

Requirements

Candidates need either a high school diploma or GED and four years of relevant experience, or a two-year degree in Culinary Arts, Hotel and Restaurant Management, or a related field and two years of relevant experience. Relevant experience may be in culinary, food and beverage, or a related professional area.

Skills

Pastry Preparation
Baking
Food Decoration
Culinary Team Leadership
Employee Supervision
Staff Training
Food Safety
Sanitation
Food Quality Control
Inventory Management
Purchasing
Budget Management
Customer Service
Menu Training
Food Presentation
Problem-Solving

Visa sponsorship

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Keywords

Pastry Chef
Pastry Preparation
Baking
Food Decoration
Culinary Operations
Food And Beverage
Food Safety
Sanitation
Food Handling
Food Storage
Temperature Control
Food Quality Control
Food Presentation
Inventory Management
Purchasing
Portion Control
Waste Control
Budget Management
Employee Supervision
Staff Training
Customer Satisfaction
Guest Relations
Menu Items
Loss Prevention
Standard Operating Procedures
Regulatory Compliance

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Jobs in Canada