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Added 8 mins ago
IG
Property Manager
Insight Global
Calgary, AB
- $80,000 to $85,000 CAD / year
- Full-time
We are seeking an experienced Property Manager to take ownership of the day-to-day management of a growing residential apartment portfolio. This is an opportunity for someone who…
Added 8 mins ago
BH
Manager, Mortgage Administration
BC Housing
Burnaby, BC
- Full-time
Reporting to the Director, Lending Services, the Manager, Mortgage Administration, is responsible for overseeing the mortgage administration services function for BC Housing’s mortgage…
Added 8 mins ago
BH
Fraud Prevention and Investigation Manager
BC Housing
Burnaby, BC
- Full-time
…work and competitive compensation and supports the growth and development of its…
Added 8 mins ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Medical-Surgical and Heart Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a…
Added 8 mins ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Medical-Surgical and Heart Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a…
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NS
Training & Sustainment Advisor - Scheduling Standards & Quality
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Halifax, NS
- Full-time
Reporting to the Provincial Schedule Standards Manager, the Training and Sustainment Advisor is responsible for providing input and feedback to the Lead and Manager, implementing and…
Added 8 mins ago
RO
Performance Program Coordinator (12-month Contract)
Royal Ontario Museum
Toronto, ON
- Full-time
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Added 8 mins ago
RO
Coordinator, Events Sales Business Operations
Royal Ontario Museum
Toronto, ON
- Full-time
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Added 8 mins ago
RO
Manager, Retail In-store Sales & Service Operations
Royal Ontario Museum
Toronto, ON
- Full-time
We are seeking a dynamic, customer-focused, and results-driven Manager, Retail In-store Sales & Service to lead the daily sales, service, and operational performance of ROM's retail store.
Added 9 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
…support department sales goals. Working closely with the Parts Manager, you will help keep the department organized, customer-focused, and operating safely while coaching and supporting…
Added 11 mins ago
V
Sr. Specialist - Project Risk Management
Vale
Canada
- Full-time
This permanent position reports to the Sr. Manager, Project Controls – Canada and provides senior functional leadership for Project Risk Management across Vale Base Metals’ Canadian studies…
Added 11 mins ago
Senior Manager, Investment Performance Analytics
Scotiabank
Toronto, ON
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Added 11 mins ago
QD
Manager, Production, Cornerstone Kitchens and Closets
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Winnipeg, MB
- Full-time
Reporting to the Vice-President as the Production Manager you play a key role to ensure monthly and yearly budgets are met by assisting to set production capacities, ensuring production…
Added 11 mins ago
AT
Warehouse Supervisor - (Morning Shift 8:30 AM - 5:00 PM)
Authentic T-Shirt Company
Whitby, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting directly to the Warehouse Manager, the Whitby Warehouse Supervisor oversees all warehouse operations. The Whitby Warehouse Supervisor is responsible for the efficient flow of…
Added 11 mins ago
PA
ILS Manager
PROVINCIAL AEROSPACE LTD
Ottawa, ON
- Full-time
…partnership with the Contract Management Office (CMO) Lead, the ILS Manager will lead a multidisciplinary team to manage and control the Integrated Logistics Support (ILS) function for the…
Added 11 mins ago
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Windsor, ON
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Added 11 mins ago
LH
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- $61,901 to $90,788 CAD / year
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Build the next generation through mentorship and leadership (as assigned).
Added 11 mins ago
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Registered Massage Therapist
Lifemark Health Group
Burlington, ON
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Build the next generation through mentorship and leadership (as assigned).
Added 11 mins ago
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Lifemark Health Group
Orillia, ON
- $36.92 to $54.14 CAD / hour
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Added 11 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
ON
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Added 11 mins ago
Manager Insurance Products
The Canada Life Assurance Company
Vancouver, BC · Winnipeg, MB · London, ON · Toronto, ON
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Added 11 mins ago
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Added 11 mins ago
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Added 25 mins ago
TS
Vice President (Non-Executive), GTB Risk, Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 25 mins ago
TH
Overnight Freight & Fulfillment Department Supervisor Full-Time - 7227 Westmount
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AB · Edmonton, AB
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…

Marriott International

Rooms Operations Manager

Calgary, AB, Canada

Pay Range: $67,145-$84,000 annually · Full-time

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Job details

Pay: Pay Range: $67,145-$84,000 annually
Job type: Full-time
Apply by: Nov 18, 2026
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 19, 2026

Original job description

Additional InformationFront Office & Housekeeping

Job Number26135556

Job CategoryRooms & Guest Services Operations

Location110 9th Avenue SE, Calgary AB T2G 5A6, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $67,145-$84,000 annually

Bonus Eligible: Y

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.

Managing And Monitoring Activities That Affect The Guest Experience

Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Calgary Marriott Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Assist in managing front office, housekeeping, and engineering operations while leading staff and improving guest and employee satisfaction. Monitor service standards, staffing, quality, and financial performance, and support hiring, onboarding, and employee development.

Requirements

Requires either a high school diploma or GED with four years of relevant experience, or a two-year degree in a related field with two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations Management
Front Office Operations
Housekeeping Operations
Engineering and Maintenance Coordination
Guest Services
Customer Service
Team Leadership
Staff Scheduling
Employee Engagement
Guest Satisfaction
Financial Performance Management
Budget and Cost Management
Quality Auditing
Hiring and Onboarding
Performance Monitoring
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Office
Housekeeping
Engineering and Maintenance
Guest Services
Guest Satisfaction
Employee Satisfaction
Team Leadership
Staff Scheduling
Productivity Goals
Service Standards
Guest Recovery
Quality Audit
Key Control
Financial Statements
Performance Reports
Cost Reduction
Hiring
Employee Orientation
Human Resources
Disciplinary Procedures
Standard Operating Procedures
Local Operating Procedures
Hospitality
Hotel and Restaurant Management
Business Administration

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