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Added 30 mins ago
PH
Reporting Lead, Digital, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the…
Added 30 mins ago
PH
Stores Attendant III (Casual) - Penticton - BC Shared Health Services
Provincial Health Services Authority
Penticton, BC
- Part-time
Stores Attendant III (Casual) - BC Shared Health Services
Added 30 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Trenton, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 30 mins ago
(CAN) Front End Checkout Team Associate**Part-Time Required Flexible Hours**
Walmart Canada
Vaughan, ON
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 30 mins ago
WC
Front end checkout team associate
Walmart Canada
Kemptville, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 30 mins ago
PH
Stores Attendant III (Casual) - Kelowna - BC Shared Health Services
Provincial Health Services Authority
Kelowna, BC
- Part-time
Stores Attendant III (Casual) - BC Shared Health Services
Added 30 mins ago
WC
(CAN) Front End Checkout Team Associate
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Barrie, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 30 mins ago
AL
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Ottawa, ON
- Full-time
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Added 30 mins ago
PH
Admin Assistant
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- Full-time
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Added 1 hour ago
J
Restaurant assistant manager
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Determine type of services to be offered and implement operational procedures
Added 1 hour ago
S
Commercial Lead
SYSTRA
Toronto, ON
- Full-time
Manages conflicts effectively to ensure resolution is reached with minimum disruption to operations; tracks issues and manages the investigation of potentially serious situations that could…
Added 1 hour ago
AL
Compliance and Quality Assurance Manager
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Toronto, ON
- Full-time
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 1 hour ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Candidates must be based in Toronto, Ontario · Hybrid – Must reside within Canada
Added 2 hours ago
A
Senior Technical Account Manager
Airwallex
Toronto, ON
- Full-time
…directly or through our platform partners, to run their financial operations or build and monetize financial products of their…
Added 2 hours ago
A
Implementation Manager - Embedded Finance
Airwallex
Toronto, ON
- Full-time
This role can be based in SF, NYC, Seattle or Toronto (with 3 days in office requirement)
Added 2 hours ago
NB
AML Analyst
National Bank of Canada
Montreal, QC
- Full-time
As part of the Financial Crime Management sector, you’ll report to the AML Manager. Our team stands out for its dynamic and engaging environment, where you will be able to develop your…
Added 2 hours ago
NB
Associate
National Bank of Canada
Quebec, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 2 hours ago
TU
Program Assistant
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Full-time
…Pharmacy Professional Development (CPPD) educational programs and operations. The position coordinates learner registration and communications, online learning administration, webinar and…
Added 3 hours ago
DO
Financial Operations Manager
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
As Financial Operations Manager, you will lead a team delivering accurate, timely financial services and provide expert strategic and technical advice to senior leaders and stakeholders.…
Added 3 hours ago
AH
Manager
Alberta Health Services
Medicine Hat, AB
- Temporary
We are looking for a highly motivated healthcare professional to be part of the South Zone clinical operations structure. If you are passionate about improving health care and want to make…
Added 3 hours ago
BV
FACILITIES AND MAINTENANCE MANAGER
Bureau Veritas | Marine & Offshore
Vancouver, BC
- Full-time
Reporting to the Director, Operations - Canada, the Facilities and Maintenance Manager is responsible for providing overall maintenance / janitorial support to both plant and equipment. The…
Added 3 hours ago
AH
Maintenance Worker IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Are you ready to put your building operations expertise to work at one of Canada’s largest healthcare facilities? The Facilities, Maintenance, and Engineering (FM&E) team at the Arthur JE…
Added 3 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 4 hours ago
Controller
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
…framework, oversees the Firm’s general accounting, treasury operations and banking relationships, and ensures compliance with applicable financial, tax and regulatory requirements. The role…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
There is an opportunity for ER shifts (APP renumeration) at SOGH in Oliver and Doctor of the Day shifts that come with a reasonable stipend

Marriott International

Rooms Operations Manager

Calgary, AB, Canada

Pay Range: $67,145-$84,000 annually · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Pay Range: $67,145-$84,000 annually
Job type: Full-time
Apply by: Nov 18, 2026
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 19, 2026

Original job description

Additional InformationFront Office & Housekeeping

Job Number26135556

Job CategoryRooms & Guest Services Operations

Location110 9th Avenue SE, Calgary AB T2G 5A6, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $67,145-$84,000 annually

Bonus Eligible: Y

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.

Managing And Monitoring Activities That Affect The Guest Experience

Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Calgary Marriott Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on LinkedIn About employer

More about this job

Responsibilities

Assist in managing front office, housekeeping, and engineering operations while leading staff and improving guest and employee satisfaction. Monitor service standards, staffing, quality, and financial performance, and support hiring, onboarding, and employee development.

Requirements

Requires either a high school diploma or GED with four years of relevant experience, or a two-year degree in a related field with two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations Management
Front Office Operations
Housekeeping Operations
Engineering and Maintenance Coordination
Guest Services
Customer Service
Team Leadership
Staff Scheduling
Employee Engagement
Guest Satisfaction
Financial Performance Management
Budget and Cost Management
Quality Auditing
Hiring and Onboarding
Performance Monitoring
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Office
Housekeeping
Engineering and Maintenance
Guest Services
Guest Satisfaction
Employee Satisfaction
Team Leadership
Staff Scheduling
Productivity Goals
Service Standards
Guest Recovery
Quality Audit
Key Control
Financial Statements
Performance Reports
Cost Reduction
Hiring
Employee Orientation
Human Resources
Disciplinary Procedures
Standard Operating Procedures
Local Operating Procedures
Hospitality
Hotel and Restaurant Management
Business Administration

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Jobs in Canada

Reporting Lead, Digital, BC Health Workday

Stores Attendant III (Casual) - Penticton - BC Shared Health Services

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Work requirements

Jobs in Canada