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Added 37 mins ago
SR
Safety Supervisor
Spectrum Resource Group
Prince George, BC
- $75,000 to $90,000 USD / year
- Full-time
…safe. We abide by the highest ethical standards, knowing our service is critical to utilities and their customers, and we work as a team to deliver creative solutions to our clients.…
Added 38 mins ago
TH
Lumber Associate Part Time (ST.JOHN'S)
The Home Depot
St. John's, NL
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 38 mins ago
R
Transaction Processing Administrator
RBC
Toronto, ON
- Full-time
Support manager in updating Desk Operating Procedures
Added 52 mins ago
CG
Temporary Workplace Coordinator
Career Group
Toronto, ON
- Temporary
…Toronto office. This role will work closely with the Experience Manager, based in New York, and will serve as a key partner in supporting workplace operations, employee experience, and the…
Added 4 hours ago
GE
Sales Associate
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Gift Shop Manager, the Sales Associate is responsible for conducting and reconciling money transactions in an accurate and timely manner. Emphasis must be placed…
Added 5 hours ago
TH
Paint Sales Associate: Part Time - KAMLOOPS
The Home Depot Canada
Kamloops, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 6 hours ago
AC
Infrastructure & Capital Projects - Office Manager, COM
Accenture Construct
Toronto, ON
- Full-time
Manage the office floor plan, workspace requirements and desk/meeting room allocation to optimize capacity and support effective working arrangements in compliance with applicable building…
Added 8 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 13 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals…
Added 15 hours ago
GE
Sales Associate
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Gift Shop Manager, the Sales Associate is responsible for conducting and reconciling money transactions in an accurate and timely manner. Emphasis must be placed…
Added 15 hours ago
SS
Gestionnaire mondial du centre de services/Manager Service Desk
SITA Switzerland Sarl
Montreal, QC
- Full-time
The Global Service Desk Manager is accountable for the design, performance, governance and continuous improvement of the globally integrated Service Desk. The role owns incident…
Added 20 hours ago
GE
Sales Associate
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Gift Shop Manager, the Sales Associate is responsible for conducting and reconciling money transactions in an accurate and timely manner. Emphasis must be placed…
Added 22 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 22 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 22 hours ago
AM
Clinic Manager
Aafiyat Medical Centre (AMC)
Mississauga, ON
- Full-time
Aafiyat Medical Centre (AMC) is hiring a Clinic Manager for our Mississauga, Ontario location.
Added 1 day ago
TH
Associé(e), plomberie/électricité (temps plein)
The Home Depot
Canada
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
TH
Plumbing and Electrical Sales Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
TH
Sales Associate Part-Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 1 day ago
CS
Night Attendant (Casual)
Cogir Senior Living
Maple Ridge, BC · Sunwood
- Part-time
Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and…
Added 1 day ago
GE
Sales Associate
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Gift Shop Manager, the Sales Associate is responsible for conducting and reconciling money transactions in an accurate and timely manner. Emphasis must be placed…
Added 1 day ago
C
Receptionist/Facility Admin - Term Position
CB&I
Fort Saskatchewan, AB
- Temporary
…Individual Contributor role. The role directly reports to the HR Manager and routinely interacts with all departments, including the Operations team and administrative personnel. The…
Added 1 day ago
TH
Sales Associate Part-Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
TH
Plumbing and Electrical Sales Associate Part Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
SG
Regional Restaurant Manager
Sidebar Grill
Chilliwack, BC
- Full-time
As the Regional Manager, you won't just be sitting behind a desk. You will divide your time between our active Langley hub and our upcoming Chilliwack location. Initially, your role will be…

Marriott International

Rooms Operations Manager

Calgary, AB, Canada

Pay Range: $67,145-$84,000 annually · Full-time

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Job details

Pay: Pay Range: $67,145-$84,000 annually
Job type: Full-time
Apply by: Nov 18, 2026
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 19, 2026

Original job description

Additional InformationFront Office & Housekeeping

Job Number26135556

Job CategoryRooms & Guest Services Operations

Location110 9th Avenue SE, Calgary AB T2G 5A6, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $67,145-$84,000 annually

Bonus Eligible: Y

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.

Managing And Monitoring Activities That Affect The Guest Experience

Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Calgary Marriott Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Assist in managing front office, housekeeping, and engineering operations while leading staff and improving guest and employee satisfaction. Monitor service standards, staffing, quality, and financial performance, and support hiring, onboarding, and employee development.

Requirements

Requires either a high school diploma or GED with four years of relevant experience, or a two-year degree in a related field with two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations Management
Front Office Operations
Housekeeping Operations
Engineering and Maintenance Coordination
Guest Services
Customer Service
Team Leadership
Staff Scheduling
Employee Engagement
Guest Satisfaction
Financial Performance Management
Budget and Cost Management
Quality Auditing
Hiring and Onboarding
Performance Monitoring
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Office
Housekeeping
Engineering and Maintenance
Guest Services
Guest Satisfaction
Employee Satisfaction
Team Leadership
Staff Scheduling
Productivity Goals
Service Standards
Guest Recovery
Quality Audit
Key Control
Financial Statements
Performance Reports
Cost Reduction
Hiring
Employee Orientation
Human Resources
Disciplinary Procedures
Standard Operating Procedures
Local Operating Procedures
Hospitality
Hotel and Restaurant Management
Business Administration

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